Service Announcements

25 Mar 2020
Switzerland – Measures to limit the spread of the COVID-19

Swiss Post has advised that as part of measures to minimize the spread of the novel coronavirus (COVID-19) and in accordance with the guidelines issued by the Swiss Government, Swiss Post has had to change its delivery process for all items requiring signature on delivery.

With effect from 16 March 2020, all postal items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.

25 Mar 2020
Papua New Guinea – Measures to minimize the spread of COVID-19

Post PNG has advised that the Government of Papua New Guinea has officially declared a state of emergency for 14 days, effective from 24 March 2020, as a precaution against the novel coronavirus (COVID-19) pandemic. The lockdown may be extended based on evaluations of the situation during this initial period. The following measures apply:

  • Work has been scaled down as of 24 March, to encourage people to stay at home and limit movement within the country;
  • Restrictions have been implemented with regard to domestic and international travel;
  • Public gatherings have been restricted in order to avoid social contact.

Access to postal outlets and the processing of all inbound and outbound mail will be subject to restrictions. Service delivery standards and written proof of delivery cannot be guaranteed.

25 Mar 2020
Belarus – Disruption of services

The designated operator of Belarus has advised that there is major impact on quality of service for all types of inbound and outbound mail owing to measures taken concerning COVID-19. It can no longer guarantee service delivery standards.

25 Mar 2020
Canada – Update on the measures taken to minimize the spread of the novel coronavirus (COVID-19)

Canada Post has provided update of additional measures being taken in response to the spread of COVID-19.

In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. Only international inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other international items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.

25 Mar 2020
Senegal – Delivery delays

La Poste du Sénégal has advised that in view of the novel coronavirus (COVID-19) pandemic, measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for all postal items. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards.