PRIVY Service
Secure your mail even when you’re away! With PRIVY, your mail is kept safely and privately with SingPost. Say goodbye to missed deliveries and enjoy privacy protection for your actual address. You can collect your items from designated post offices or have them delivered directly to you at the end of the retention period!
Rates
Get your private mailbox rental in Singapore for just $359.70 per year. Payment can be made conveniently via credit card or eNets.
Features
Experience enhanced confidentiality and peace of mind.
Subscribe
online via SingPost web or mobile app
Receive
a dedicated mailing address in Singapore
Get notified
with alerts for new mail. We will also notify you before your storage limit is reached
Store
your mail securely with SingPost for peace of mind
Collect
your items at designated post offices or request Speedpost delivery to your doorstep
Benefits
Privacy protection
Get an exclusive mailing address ideal for company registration or personal use.
Real-time updates
Receive instant notifications when your mail arrives.
Secure handling and storage space
Dedicated storage with self-collection available upon request.
Convenience
Hassle-free updates even when you relocate.
Seamless acceptance
Easily manage mail and parcels for storage.
User-friendly experience
An easy-to-use online mail management portal allowing for seamless mail collection and forwarding requests.
Ways to Subscribe
Via Web Portal
Click here to access the PRIVY web portal to begin your sign-up
Via Web Portal
Click here to access the PRIVY web portal to begin your sign-up
Via Mobile App
To access PRIVY, simply download the SingPost mobile app and sign up for the service. You will find PRIVY under the “Other Services” section.
Via Mobile App
To access PRIVY, simply download the SingPost mobile app and sign up for the service. You will find PRIVY under the “Other Services” section.
Expanding Our Mail Collection Points
To enhance your convenience, we are expanding our mail collection points with 10 new post office locations. From 3 November 2025, you will be able to collect mail at these new locations, which will replace 4 existing ones. Please note that the last day to request mail collection at the 4 current post offices is 2 November 2025.
The table below outlines the changes to our collection points.
| Regions | Current | From 3 Nov 2025 |
|---|---|---|
| North | Hougang Central | Ang Mo Kio Central, Nee Soon, Punggol, Sengkang Central, Woodlands Central |
| East | Pasir Ris | Tampines Central |
| West | Bukit Batok Central | Choa Chu Kang Central, Jurong Point |
| Central | Harbourfront Centre | General Post Office, Toa Payoh Central |
FAQs
We are excited to introduce PRIVY, a secure solution for managing your mail and parcels without disclosing your address. Rest assured, all your mail and parcels will be kept confidential and securely stored for collection upon request. Additionally, you will receive notifications via the SingPost mobile app and email when your mail arrives. The annual subscription for this service will be S$359.70 (inclusive of GST).
This service operates on a one-year subscription basis. For example, if the subscription begins on 1 November 2024, it will expire on 31 October 2025.
Once the service is activated, all items posted for delivery under this service must bear an address in the following format:
Name of Subscriber
Privy Box No. 92XXXX
Singapore 929292
For ATC customers only
Name of Subscriber
Privy Box No. 93XXXX
Singapore 929393
SingPost reserves the right to refuse delivery of any mail not bearing the above address format and return such mail to the sender.
Applications can be made via the SingPost mobile app or the web portal at www.privy.singpost.com. Complete your application details and proceed with payment (credit card or eNETS) accordingly. You will receive an email confirmation upon successful application.
Mail and parcels sent through SingPost are accepted under this service. The Box Number may not be used as the address for any mail or parcels delivered by a third party.
You may request for self collection of PRIVY Box items via the SingPost mobile app or web portal at www.privy.singpost.com. The items are to be collected at either one of the following post offices within three working days during operating hours. For verification purposes, subscribers will have to provide their mobile numbers and the mail collection request confirmation.
List of Post Offices:
1. Ang Mo Kio Post Office
2. Nee Soon Post Office
3. Punggol Post Office
4. Sengkang Central Post Office
5. Woodlands Central Post Office
6. Tampines Central Post Office
7. Choa Chu Kang Central Post Office
8. Jurong Point Post Office
9. General Post Office
10. Toa Payoh Central Post Office
Kindly refer to the SingPost website, https://www.singpost.com/list-of-post-offices, for the respective post office's operating hours.
For items that are uncollected from the post offices, will be sent back to storage after three working days. Thereafter, you will be subjected to additional charges for subsequent mail collection requests.
Alternatively, you may request for mail forwarding to your doorstep via Speedpost Standard service at a chargeable fee of $12.30 (inclusive of GST).
To avoid any inconvenience or additional charges, please ensure that mail collection requests which have been confirmed should be fulfilled accordingly. If you are unable to self-collect the items after the mail collection request is confirmed, the items will be sent back to storage after three working days. Thereafter, you will be subjected to additional charges for subsequent mail collection requests.
You are able to request for early termination of the service. The subscriber may want to give written notice to SingPost of at least seven working days. Please call 1605 for termination and note that there will not be any refund for the unused service period.
You would be notified when (a) box storage is nearing full and (b) box storage is already full. You can arrange to clear your items via mail collection at either one of the respective post offices or mail forwarding to doorstep via Speedpost Standard service at a chargeable fee of $12.30 (inclusive of GST).
