From 1st Nov 2021, recipients of items sent from overseas will be required to pay all Duty and/or GST due via the SingPost app, SAM kiosks or at any post office before delivery is made.
SingPost will no longer collect payment at time of delivery by our parcel ambassador and/or appointed courier. GIRO arrangement for registered corporate customers remains unchanged.
*An email if you are a corporate customer.
All customers are encouraged to download the SingPost app to ensure a seamless experience in receiving overseas goods.
Please note:
- All Duty and/or GST payable amounts are to be paid in full before SingPost can process the release of item for delivery.
- To verify the authenticity of your shipment, customers are strongly encouraged to view the tracking status of the item on the SingPost app or SingPost website using the Tracking Number provided.
** Customers without a registered account on SingPost App will be notified via email/letter.
*** If payment is not made by the due date, SingPost will return the item(s) to the sender
If duty and/or GST has been paid via Customs permit, please send the following information via email to oclgst@singpost.com.
A copy of the Import Permit of the item(s)
A copy of the Import Permit of the item(s)
For more information, please click here to view our FAQ. If you require further assistance, please contact us here.
For more information, please visit our FAQ to find out more.
If you require further assistance, please contact us here.
