Service Announcements

01 Apr 2020
Italy – Update on the measures taken to minimize the spread of the novel coronavirus (COVID-19)

Poste Italiane has advised that it has implemented further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements.

If the addressee cannot be contacted, or in the case of parcels addressed to businesses, cultural institutions, commercial activities and other entities that are temporarily closed in accordance with the Prime Ministerial Decree of 25 March 2020, items can be returned to sender after the first delivery attempt.

The list of the most affected municipalities is updated regularly and is available on the following page of the Poste Italiane website:

Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. However, these restrictions do not apply to donations.

01 Apr 2020
France - Measures to limit the spread of COVID-19

La Poste has advised that the French Government has extended the measures aimed at combating the spread of COVID-19 until 15 April 2020.

01 Apr 2020
Turkey – Force majeure

Turkish PTT Corporation has declared a situation of force majeure with immediate effect, and delays are also to be expected for all inbound and outbound postal items.

31 Mar 2020
Czech Rep. – Measures to minimize the spread of COVID-19

Česká Pošta s.p. has advised that the Czech Government has introduced a series of measures to minimize the spread of the novel coronavirus (COVID-19).

These measures have a severe impact on international inbound and outbound service quality and Česká Pošta can no longer guarantee the service delivery standards.

Pursuant to its commitment to preserving the health and safety of the population and its employees, Česká Pošta has made the following changes to its delivery procedures to help contain the spread of the virus:

  • International registered mail and parcels are delivered according to standards, if possible with measures that minimize interpersonal contact;
  • International and domestic EMS delivery at the weekend and on public holidays is suspended for the moment;
  • Domestic registered mail (with no additional services, such as written proof of delivery, etc.) with an unsuccessful delivery attempt will, if possible, be inserted in the addressee’s mailbox. Items that do not fit in the mailbox will be stored at the post office with an extended storage period. A notification, including instructions, will be inserted in the mailbox. The same applies to ordinary mail, including small packages;
  • International and domestic items requiring a signature will be delivered with the use of envelopes for identification and signature provided by the recipient to minimize interpersonal contact. Items with an unsuccessful delivery attempt will be stored at the post office with an extended storage period and a notification will be inserted in the mailbox.
  • In addition, all delivery offices have reduced their working hours (operational until 16.00) and are closed at weekends. All post offices in areas placed under quarantine are closed.
31 Mar 2020
Grenada – State of emergency

Grenada Postal Corporation has advised that the Government of Grenada has declared a limited state of emergency for 21 days from 25 March 2020. Outbound and inbound mail delivery services and other services will be affected.