Service Announcements

08 Apr 2020
Togo – Measures to limit the spread of COVID-19

The Togolese Government has implemeted new measures to limit the spread of COVID-19 including restricted movement and curfews.

These various measures will impact upon the collection, transmission and delivery of mail. Consequently, the Togo Postal Corporation will no longer be able to fulfil its obligations in terms of mail processing standards, or guarantee quality of service for letter-post, parcel-post or EMS items, until the situation returns to normal.

08 Apr 2020
Portugal – Extension of measures to minimize the spread of coronavirus

To minimize contact and in accordance with physicaldistancing requirements, CTT Correrios de Portugal will deliver registered mail into mailboxes with the exception of registered mail with associated special services.

Additional measures have been implemented whereby items subject to a delivery notice are now available for collection at CTT Correios de Portugal outlets and post offices for a longer period of time, namely 15 working days.

08 Apr 2020
Vietnam – Measures taken to minimize the spread of coronavirus

VNPost has advised that that the government is extending the measures to minimize the spread of COVID-19 to more locations as follows:

Binh Duong (820000-829999), Khanh Hoa (650000-659999), Dac Lac (630000-639999), Dong Nai (810000-819999), Tra Vinh (940000-949999), Lang Son (240000-249999), Long An (850000-859999), Can Tho (900000-909999), Bac Ninh (220000-229999).

Therefore, the delivery of all mail items to these locations may be delayed.

06 Apr 2020
Speedpost @ Changi Kiosk collections ceased from 7 Apr to 4 May

Speedpost @ Changi Kiosk collections will be ceased from 7 April 2020 to 4 May 2020 due to the escalated measures to prevent the spread of COVID-19.

Any items posted during this period will not be collected or processed.

06 Apr 2020
Mauritius - Update on COVID-19 measures

Mauritus Post has advised that the sanitary curfew has been extended for at least 2 more week, i.e. until 15 April 2020 to limit the spread of COVID-19. All Post Offices nationwide are closed and all classes of mail will be subject to delays.

Owing to the suspension and cancellation of many flights to and from Mauritius, severe delays for all outbound and inbound mails (letter-post, parcel-post and EMS) are to be expected until sufficient transport capacity becomes available. Therefore, quality of service for all types of inbound and outbound mail is affected, and service delivery standards, which fall under the already invoked case of force majeure with regard to quality of service, cannot be guaranteed until the situation returns to normal.