Returns Service
Convenient & Reliable Return
Solutions for eCommerce
Designed with the needs of fast-fashion and high-return industries in mind, ezyReturn boosts customer
satisfaction with flexible return options and convenient drop-off locations, streamlining logistics for a
seamless post-purchase experience.
Over 500 POPStops, POPDrops, Parcel Santa and
POPStations Located Islandwide
Customers can easily drop off their items (up to 30kg) during the return validity period at their
convenience. Merchants can track the return parcels in real-time and receive them within 3 business days.
Convenient and Reliable Returns Solution for eCommerce and High-Volume Merchants
Suitable Product
Internal Dimensions
Small Locker Unit
420mm (w) x 100mm (h) x 610mm (d)
Beauty
X-Large Locker Unit
420mm (w) x 525mm (h) x 610mm (d)
Fashion
Internal Dimensions
Medium Locker Unit
420mm (w) x 235mm (h) x 610mm (d)
Personal Care
Large Locker Unit
420mm (w) x 370mm (h) x 610mm (d)
Toys
| Drop Off Cut Off Time: | Mon to Fri: 4.30pm, Sat: 11.00am |
| Delivery Time: | Mon to Sat: 9.00am to 10.00pm (Exclude PH) |
| Maximum Weight and Dimension: | POPDrop: 32.4 (w) x 22.9 (h) x 6.5(d) cm POPStation: Large - 42 (w) x 37 (h) x 61 (d) cm POPStop: Max length 150cm, (L + 2W + 2H) must not exceed 300cm |
| Unsuccessful Delivery: | Up to a maximum of two re-attempts before returning sender |
| Standard Liability (Standard): | Maximum amount of S$150 per Parcel or the declared value of the Parcel, whichever is lower. |
An Effective, Customer-First Returns Process, Enhancing Brand Loyalty and Simplifying Return Management
With SingPost’s extensive network of drop-off locations, ezyReturn enables consumers to take charge of their returns. ezyReturn streamlines logistics, reducing the complexities of home pickups & ensures a seamless post-purchase experience for both businesses & consumers.
