Premium Services
Premium Services
Premium delivery & white glove excellence for high-value items & sensitive documents
Premium delivery & white glove excellence for high-value items & sensitive documents
Prioritise the protection of precious cargo with Speedpost's enhanced delivery solutions. Speedpost Prime offers 1-business-day delivery, white-glove handling & secure storage for your valuables (jewellery, electronics, etc.). For time-sensitive deliveries, Speedpost Priority will deliver in just 4 hours, with added security features such as OTP verification & NRIC checks.
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Premium delivery for high-value items with white-glove handling & security | Flexible time slot & risk free for critical time-sensitive delivery | |
Drop off Cut off Time | Monday - Friday, 2pm | Monday - Friday, 4.30pm |
Delivery Time | Monday - Friday,
before 6pm |
Saturday, before 1pm (next working day) | Monday - Friday,
before 6pm (Same
working day) Monday - Saturday, before 1pm (Next working day) |
Maximum Weight and Dimension | Up to 30kg, max length 150cm, (L + 2W + 2H) must not exceed 300cm | |
Standard Liability | Maximum amount of S$500 per item or the declared value of the item, whichever is lower. | |
Service Level (SLA) | Items delivered to doorstep sign-for by recipient within 1 working
day excluding day of
doorstep | D+0 items delivered to doorstep sign-for by recipient within the same working day before 6pm after pick-up from doorstep (before 1pm on D day) D+1 items delivered to doorstep sign-for by recipient next working day before 1pm after doorstep pick-up (between 1pm to 6pm on D day) |
Unsuccessful Delivery | Up to a maximum of two (2) re-attempts before returning to sender |

Premium Delivery for High-Value Items with White-Glove Handling & Security | |
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Drop off Cut off Time | Monday - Friday, 2pm |
Delivery Time | Monday - Friday, before 6pm | Saturday, before 1pm (next working day) |
Maximum Weight and Dimension | Up to 30kg, max length 150cm, (L + 2W + 2H) must not exceed 300cm |
Standard Liability | Maximum amount of S$500 per item or the declared value of the item, whichever is lower. |
Service Level (SLA) | Items delivered to doorstep sign-for by recipient within 1 working day excluding day of doorstep pick-up |
Unsuccessful Delivery | Up to a maximum of two (2) re-attempts before returning to sender |

Flexible Time Slot & Risk Free for Critical Time-Sensitive Delivery | |
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Drop off Cut off Time | Monday - Friday, 4.30pm |
Delivery Time | Monday - Friday,
before 6pm (Same
working day) Monday - Saturday, before 1pm (Next working day) |
Maximum Weight and Dimension | Up to 30kg, max length 150cm, (L + 2W + 2H) must not exceed 300cm |
Standard Liability | Maximum amount of S$500 per item or the declared value of the item, whichever is lower. |
Service Level (SLA) | D+0 items delivered to doorstep sign-for by recipient within the same working day before 6pm after pick-up from doorstep (before 1pm on D day) D+1 items delivered to doorstep sign-for by recipient next working day before 1pm after doorstep pick-up (between 1pm to 6pm on D day) |
Unsuccessful Delivery | Up to a maximum of two (2) re-attempts before returning to sender |
Enhanced Security Infrastructure
with Secured
Process

Items are locked in a secure
Home Ventilating Institute
(HVI) gate room overnight

24/7 Security Samera
& Monitoring

Only personnel with
security clearance are
allowed access
Suitable Products

Consumer Electronics

Luxury Goods

Kitchen Appliances

Mobile

Order
Place an order with “Standard shipping + time slot with online status tracking
Creation
Shipments created via
- Order shipment portal
- Application Programming
Interface (API) integration - Shopify plug-in
Preparation
Merchant to
- Pack & affix label
- Print manifest
- Handover to SingPost

Collection
Collection of palletised shipment from distribution centre, delivery to SingPost Regional eCommerce LogHub to process in a secured room
Sign Off
Allocate items to parcel ambassadors to sign off for accountability

Loading
Parcel ambassadors to collect items from delivery bases and load up to vehicle
Delivery
Delivery attempt at doorstep based on timeslot selected
Delivered
Doorstep sign-for by recipient with Proof of Deliveries (ePOD) to ensure a secured delivery

Replacement cards (debit, credit etc.)

Critical or secured documents (government, professional service etc.)

Next-day or same-day replacements (telco, electronics etc.)

Time-sensitive documents (legal, foreclosure etc.)

Order
Place an order with “Standard shipping + time slot with online status tracking”
Creation
Shipments created via
- Order shipment portal
- Application Programming
Interface (API) integration - Shopify plug-in
Preparation
Merchant to
- Pack & affix label
- Print manifest
- Handover to SingPost

Collection
Collection of palletised shipment from distribution centre, delivery to SingPost Regional eCommerce LogHub to process in a secured room
Sign Off
Allocate items to parcel ambassadors to sign off for accountability

Loading
Parcel ambassadors to collect items from delivery bases and load up to vehicle
Delivery
Delivery attempt at doorstep based on timeslot selected
Available time slots (TS)
TS1 - 9am to 12pm | TS1 - 9am to 12pm |
TS2 - 12pm to 3pm | TS2 - 2pm to 6pm |
TS3 - 3pm to 6pm | TS3 - 6pm to 9pm |
TS4 - 6pm to 9pm |