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Regional Customer Care
We provide multi-lingual customer care with a team of highly trained customer service officers based regionally.
Operating 4 Customer Care Centres in Asia Pacific
Supporting 8 Languages
Embracing 100% Customer Centricity
Online customers increasingly demand for better experiences – from self-service options to live and localised customer support. Online shoppers are more likely to purchase when customer support is readily available. With our dedicated and scalable call centres located across Asia Pacific, your customers can shop with confidence. Let us strategize and create a regional customer care infrastructure to help you and your customers, while ensuring an economically viable cost structure.
Asia Pacific is a colourful region filled with a multitude of cultures, languages and diverse customer behaviours. How can you provide high quality customer service with these in mind?
Our customer care centres cut across Asia Pacific, supporting all key Asian languages and dialects. We ensure high quality standards, led by experienced Customer Service professionals. With our regional expertise and network, we can create a robust customer care infrastructure to support your business.
Many brands struggle between delivering top customer service and cost constraints. Research shows that this often leads to customer dissatisfaction, defection and brand erosion. But with our regional customer care team, we can ensure that high quality customer care can still be achieved without compromising on cost. Our business model is backed by economies of scale, providing you with the most cost-optimised solution.
We gave the relevant resources and cost structures in place to support your eCommerce expansion. With a business model backed by economies of scale, we can provide you with a cost-optimised solution that can be scaled up as your business grows.
Excellent customer experience is extremely valuable to our clients’ businesses. At SingPost, we embrace customer centricity as we understand how powerful customers can be in promoting or demoting your brand. Our processes are constantly monitored through certified Net Promoter Score Associates to ensure we live up to the promise of providing excellent customer service.
All our call centres are well equipped with state-of-the-art technologies to support an end-to-end customer journey. We believe in continually investing in our infrastructure and capabilities.
Performance indicators of our customer service levels based on an independent study.
Resolution score is calculated based on a parameter in the CSAT survey.
Let us help you with your business.