Frequently asked questions
Unfortunately, you cannot drop off packages for DHL, FedEx, or UPS at a POPStop. These packages must be dropped off at a Post Office.
To ensure eligibility for next day delivery, items must be submitted or lodged by 4:30 PM.
POPStations provide lockers for parcel collection, returns, or posting. In contrast, a POPStop is a dedicated service point for shipping and returns of trackable eCommerce items, available at Post Offices and POPStop agents only.
Yes, we have a maximum weight and length restriction of 30kg and 1.5m respectively. Individual service restrictions also apply, such as letterbox-sized restrictions for Tracked Letterbox items.
SingPost offers a range of mailing services to suit your needs, including our smartpac and Tracked Letterbox Prepaid Label for local delivery, Speedpost for urgent and time-sensitive shipments, and ezyReturn for hassle-free returns.
Delivers to all area across Singapore except the following restricted areas:
- Airline Road
- Airport Cargo Road
- Alps Avenue
- Brani Terminal Avenue
- Jurong Island
- Khusu Island
- Pulau Busing
- Pulau Damar Laut
- Pulau Sebarok
- Pulau Sakeng
- Pulau Tekong
- Pulau Ubin
- Rifle Range (Firing Compound)
- Seletar Aerospace
- St John's Island
- Turf Club Avenue
- West Camp Road
- Unprotected glass items. Each glass item should be wrapped in bubble wrap and packed in a protective hard box.
- Poisonous or toxic substances
- Firearms or swords
- Religious artifacts
- Living plants
- Living things
- Human or animal remains
- Cash, cheques, bills, stocks and other marketable securities
- Credit cards or atm cards - Perishables such as vegetables, fruits, etc
- Written drafts, original films, tapes and film material which cannot be reproduced
- Examination certificates, passports and insurance documents which cannot be reproduced
- Flammable, ignitable or volatile items such as fireworks, kerosene, gas canisters or paint thinner
Please refer to the full list of prohibited items here:
