Help & Support 
Service points
Free 24/7 Delivery Concierge Service
Tighter Security
No waiting of-courier
Reduced Carbon Footprint
Access to All Major Courier
Ease of Mind
How Parcel Santa Works
Shop
Checkout with your mailing address, mobile and email details.
Deliver
Item(s) deposit in our locker (no sign-ups required)
Notify
You will receive a OTP or QR code for collection via message or email.
Collect
Key in details via the touchscreen to retrieve your item(s) within 48 hours.
💡 Away from home? If you are travelling, simply forward your OTP to a family member or trusted neighbour to collect the parcel on your behalf.
Frequently asked questions
You can request a new OTP directly from the locker system touchscreen or by calling the SingPost hotline at 1605.
If the parcel is not collected within 48 hours, the courier will retrieve it. You will receive an expiry notification, and a free second delivery attempt will be scheduled automatically.
Yes. If you are away or need more time, you can call the SingPost hotline at 1605 to request an extension of the holding period free of charge.