Help & Support 
SingPost Self-Service Kiosks & POPDrop
SingPost Self-Service Kiosks offer a fast, automated solution to buy and print shipping labels, process parcel drop-offs, pay bills, all in a single convenient location. Many locations even operate 24/7!
Service points
Identifying Your Station: Two Easy Ways to Drop Off
We are upgrading and expanding our drop-off network across Singapore! Depending on the location you visit, you will encounter one of two station setups. Both offer identical services, but with a slightly different drop-off process:
Self-Service Kiosk
Station Setup: A standalone touchscreen terminal with an adjacent physical posting box.
Drop-Off Workflow:
- Scan: Use the terminal’s barcode scanner to scan your parcel’s barcode.
- Confirm: Verify the on-screen confirmation.
- Drop: Place your parcel into the separate posting box located next to the kiosk.
POPDrop
Station Setup: An all-in-one kiosk terminal featuring a built-in automated acceptance door.
Drop-Off Workflow:
- Scan: Hold your parcel barcode under the scanner.
- Deposit: The integrated drop door opens automatically—place your parcel inside.
How to Drop Off a Parcel in 4 Simple Steps
Prepare your shipment
Scan your barcode
Drop your parcel
Track parcel with SingPost Mobile App
Accepted items at POPDrop
smartpac
Prepaid label
Speedpost items
ezyReturn
Parcel Size & Weight Limits: Items must weigh under 2 kg and fit within maximum dimensions of 324 x 229 x 65 mm. For larger or heavier parcels, please visit a POPStop counter or Post Office.
✔ Do's
Scan before dropping
Ensure barcodes can be clearly read
Drop one item at a time
✖ Don't
Don't force oversized packages into the slot.
Don't post unaccepted/prohibited items
Frequently asked questions
Yes. POPDrop/Self-Service Kiosk accepts Registered Service (International) parcels. Ensure you have completed the necessary digital customs declarations via ezy2ship before dropping off the item.
Note: Only parcels (up to 2kg) are accepted. For document-only envelopes or letters, please use traditional street posting boxes.
Yes. If you are unable to print your label at home, you can do so at POPDrop/Self-Service Kiosk
- Select "Print Label" on the POPDrop/Self-Service Kiosk screen.
- Scan the manifest QR code or enter the manifest number from your ezy2ship or SingPost Shipment Creation.
- The kiosk will print a self-adhesive label for you to affix to your parcel before you scan it for drop-off.
To ensure smooth processing, the following should not be lodged at POPDrop:
- Letters: Standard untracked letters or documents (please use street posting boxes).
- Oversized/Heavy Items: Anything exceeding 324 x 229 x 65mm or 2kg.
- Priority Services: Speedpost Express and Speedpost Priority (please visit a Post Office counter).
- Other Couriers: Items from non-SingPost courier services.
If you skip the barcode scan, your parcel will not be tracked in our digital network right away. It will only start to be tracked when our staff has collected and processed the posting box contents. Always scan at the kiosk if you wish to track every stage of your parcel’s delivery status on our Track Item page or the SingPost Mobile App!
Please contact our customer service team via our online enquiry form or our hotline at 1605 for assistance.