Help & Support 
Sending Overseas
Options for shipping and mailing
Tracked Speedpost International Services | Tracked Registered Mail | Airmail | Surface Mail |
|---|---|---|---|
Delivery 2 working days-15 weeks | Delivery 3-14 working days | Delivery 3-12 working days | Delivery 3-17 weeks |
Maximum Weight 20kg | Maximum Weight 2kg | Maximum Weight 2kg | Maximum Weight 2kg |
Maximum Dimensions Max length: 1.05m; max length plus girth (2W + 2H) must not exceed 2M | Maximum Dimensions Only for Letters & Documents with no commercial value: 600mm longest side, L+B+H ≤900mm | Maximum Dimensions 305 x 381 x 20mm (Basic Mail) 600mm longest side, L+B+H ≤900mm (Basic Package) | Maximum Dimensions 305 x 381 x 20mm (Basic Mail) |
Speedpost International Services
Delivery
2 working days-15 weeks
Maximum Weight
20kg
Maximum Dimensions
Max length: 1.05m; max length plus girth (2W + 2H) must not exceed 2M
Registered Mail
Delivery
3-14 working days
Maximum Weight
2kg
Maximum Dimensions
Only for Letters & Documents with no commercial value: 600mm longest side, L+B+H ≤900mm
Airmail
Delivery
3-12 working days
Maximum Weight
2kg
Maximum Dimensions
305 x 381 x 20mm (Basic Mail) 600mm longest side, L+B+H ≤900mm (Basic Package)
Surface Mail
Delivery
3-17 weeks
Maximum Weight
2kg
Maximum Dimensions
305 x 381 x 20mm (Basic Mail)
Customs declaration
The declaration of your shipment details is mandatory for international security and the facilitation of customs clearance at the destination country. Packages or parcels without proper and accurate declaration will result in delays or may be returned to the sender without refund.
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New EU customs rules apply from 1 July 2026
Effective 1 July 2026, the European Union (EU) will eliminate its long-standing €150 de minimis customs duty exemption. Customs duties, VAT and local administrative fees will apply to all commercial shipments entering the EU's 27 member states, regardless of value.
The EU is introducing a transitional flat €3 customs duty for commercial goods under €150. This fee is assessed per unique product category - determined by the item's Harmonised System (HS) Code.
27 EU Member States and their Territories:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
