Help & Support 
Drop-Off Locations
Once your item is packed and ready to go, you have several convenient options to send it on its way. This guide covers our drop-off locations, self-service kiosks, and how to arrange for a courier pickup.
Drop-Off Locations
You can drop off your items at any of our convenient locations:
- Self-Service Facilities
- POPStation: Our smart locker network where you can send, receive, and return parcels.
- POPDrop and Self-Service Kiosk: A dedicated box, often located beside a POPStation, specifically for dropping off prepaid parcels.
- Pick Locker: For self-service returns only.
- Over-the-Counter Service:
- Post Office: For all mail and parcel services, including those requiring assistance from our staff.
- POPStop Agent: You can also drop off parcels over the counter at our partner retail stores.
- Posting Box: For standard letters and mail.
Use our Locate Us tools to find the nearest drop-off locations.
- POPStation: Our smart locker network where you can send, receive, and return parcels.
- POPDrop: An automated machine for sending or returning trackable eCommerce items any time, any day, offering a self-service option.
- Self-Service Kiosk: All-in-one kiosk with a standalone touchscreen offering identical functions as a POPDrop, but with an adjacent physical posting box instead of an automated acceptance door.
- POPStop: Counter service points at post office or our partner retail stores where you can drop off or collect items.
Using POPDrop and Self-Service Kiosk
What is the difference between POPDrop and the new Self-Service Kiosk?
Both machines offer identical features, including parcel scanning, postage label/prepaid label printing, and bill payments. The main difference is the physical design: POPDrop has an integrated drop slot that handles the scanning and acceptance of the parcel, whereas the Self-Service Kiosk requires you to scan your barcode and manually place the item into a separate posting box (usually located right beside it).
Use our Locate us tools to find the nearest POPDrop and Self-Service Kiosk.
Can I drop off parcels any time?
Yes! Most standalone Self-Service Kiosks and POPDrop units are accessible 24/7. Check our Locate Us to view operating hours for specific locations (e.g., kiosks inside shopping malls).
Yes. If you are unable to print your label at home, you can do so at POPDrop/Self-Service Kiosk
- Select "Print Label" on the POPDrop/Self-Service Kiosk screen.
- Scan the manifest QR code or enter the manifest number from your ezy2ship or SingPost Shipment Creation.
- The kiosk will print a self-adhesive label for you to affix to your parcel before you scan it for drop-off.
Simply follow the instructions provided at the kiosk. No prior registration is needed.
Create
Shipments can be created on www.ezy2ship.net
Label
Item(s) to be clearly labeled
Deposit
Drop item(s) one at a time
Tracking
Track via SingPost mobile app or ezy2ship
Simply follow the instructions provided at the kiosk. No prior registration is needed.
Prepare your shipment
Scan your barcode
Drop your parcel
Track parcel with SingPost Mobile App
Beyond sending parcels, you can use the POPDrop screen to manage daily tasks, including:
- Bill Payments: Pay utilities, town council, government fines, and healthcare bills.
- Top-ups: Add credit to your mobile prepaid cards or transport cards.
- Stamp Purchases: Purchase digital or physical postage labels for your mailing needs.
- Digital Payments: All transactions are seamless via digital payment modes (NETS, Credit/Debit cards).
Yes. POPDrop/Self-Service Kiosk accepts Registered Service (International) parcels. Ensure you have completed the necessary digital customs declarations via ezy2ship before dropping off the item.
Note: Only parcels (up to 2kg) are accepted. For document-only envelopes or letters, please use traditional street posting boxes.
Can I purchase stamps and pay bills at a POPDrop/Self-Service Kiosk?
Yes. All POPDrop/Self-Service Kiosk allow you to:
- Bill Payments: Pay utilities, town council, government fines, and healthcare bills.
- Top-ups: Add credit to your mobile prepaid cards or transport cards.
- Stamp Purchases: Purchase digital or physical postage labels for your mailing needs.
- Digital Payments: All transactions are seamless via digital payment modes (NETS, Credit/Debit cards).
To ensure smooth processing, the following should not be lodged at POPDrop:
- Letters: Standard untracked letters or documents (please use street posting boxes).
- Oversized/Heavy Items: Anything exceeding 324 x 229 x 65mm or 2kg.
- Priority Services: Speedpost Express and Speedpost Priority (please visit a Post Office counter).
- Other Couriers: Items from non-SingPost courier services.
If you skip the barcode scan, your parcel will not be tracked in our digital network right away. It will only start to be tracked when our staff has collected and processed the posting box contents. Always scan at the kiosk if you wish to track every stage of your parcel’s delivery status on our Track Item page or the SingPost Mobile App!
How long does it take for items deposited in POPDrop to be delivered?
Most items will be delivered to the recipient within 2 working days, provided they are lodged before the daily collection cut-off times
- Monday – Friday: 4.30pm
- Saturday: 11.30am
Please contact our customer service team via our online enquiry form or our hotline at 1605 for assistance.
Using POPStop
What is POPStop?
POPStop is a dedicated service counter for shipping and returns of trackable eCommerce items. Available at all Post Offices and over 160 authorized POPStop networks (such as Cheers and FairPrice Xpress), it is designed to simplify the first-mile process for marketplace sellers, small businesses, and individuals. Use our Locate us tools to find the nearest POPStop and POPStop agents.
POPStop accepts a wide variety of pre-labeled shipments and marketplace returns, including:
- SingPost Products: smartpac, Tracked Letterbox (Prepaid Labels), Speedpost Domestic, and Speedpost International.
- Marketplace Partners: Shipments and returns from Shopee, Lazada, Carousell, and TikTok Shop.
What are the size and weight limits for POPStop?
POPStop accommodates much larger items than the automated POPDrop kiosks:
- Maximum Weight: 30kg
- Maximum Length: 1.5 meters
Note: Individual service restrictions still apply (e.g., Tracked Letterbox items must still fit into a standard letterbox).
How long does it take for items deposited at POPStop to be delivered?
Items lodged at a POPStop are eligible for Next Day Delivery if they are submitted by the daily cut-off time:
- Cut-off Time: 4:30 PM (Monday – Friday).
- Items dropped off after 4:30 PM or on weekends/Public Holidays will be processed the next working day.
No. These packages are not accepted at POPStop and our POPStop network. They must be dropped off directly at a Post Office counter.
To ensure the safety of our staff and the delivery network, the following items are strictly prohibited at all POPStop locations:
- Dangerous Goods: Explosives (fireworks, flares), flammable liquids (kerosene, paint thinner), gas canisters, and toxic substances.
- Valuables & Documents: Cash, cheques, credit/ATM cards, passports, and irreplaceable original certificates or films.
- Perishables & Living Things: Living plants, animals, or perishable food items like fruits and vegetables.
- Restricted Items: Firearms, swords, and religious artifacts.
- Fragile Glass: Any glass or porcelain items that are not properly bubbled wrapped and secured in a protective hard box.
This is not an exhaustive list. For a full detailed guide on what can and cannot be sent, please refer to our General Prohibition & Dangerous Goods FAQ before lodging your parcel.
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