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Document Services
Document Services: SingPost Ensures Secure Management of Government-Approved Documents
SingPost offers Document Services at our post offices. If you need to collect your passport, ID, or Long-Term Visit Pass (LTVP), please ensure that your request has been approved for collection at selected post offices in Singapore. You will need to choose your preferred post office location for collection. Please note that these secure documents must be collected within a specified period; otherwise, they will be returned to the Immigration & Checkpoints Authority. Additionally, we offer the purchase of Unmanned Aircraft Registration Labels.
Remember that registering your unmanned aircraft involves two steps, and we can assist you with one of them: the purchase of the label, which you will need to affix to your unmanned aircraft. For more information, please visit the Civil Aviation Authority of Singapore’s website.
Passport, ID card & Long term visit pass
Passport Collection
Available Payment Method(s)
No additional fee at selected Post Offices
Singaporeans who are successful in their passport applications can opt to collect their passport at selected Post Offices if eligible. From 1 Oct 2021 onwards, there is no additional fee for passport collection these post offices.
What to bring
Click here for the list of things to bring.
For collection of your passport, please bring your:
- Current passport (if any); AND
- Digital / Physical IC.
For collection of your child's passport, please bring:
- Your child's original birth certificate;
- Your child's current passport (if any); AND
- Consenting parent's digital / physical IC OR valid passport. (SAF11B/ Home Team National Service IC/IC slip are not accepted)
*Selected post offices: Ang Mo Kio Central, Bedok Central, Bukit Batok Central, Bukit Merah Central, Bukit Panjang, Bukit Timah, Choa Chu Kang Central, General Post Office, Jurong Point. Jurong West, Orchard, Pasir Ris Central, Serangoon Central, Punggol, Sengkang Central, Tampines Central, Tanjong Pagar, Toa Payoh Central, Woodlands Central, Geylang, Harbourfront Centre, Raffles Place and Nee Soon
Identity Card Collection
Available Payment Method(s)
No additional fee
at selected Post Offices
Singapore Citizens (SCs) and Singapore Permanent Residents (SPRs) can also opt to collect their Identity Card (ICs) at selected Post Offices if eligible. From 1 Oct 2021 onwards, there is no additional fee for IC collection at selected Post Offices.
What to bring
- NRIC Collection slip or ICA's e-Appointment Confirmation Booking Acknowledgement Page
- Applicant to collect in person
*Selected post offices: Ang Mo Kio Central, Bedok Central, Bukit Batok Central, Bukit Merah Central, Bukit Panjang, Bukit Timah, Choa Chu Kang Central, General Post Office, Jurong Point. Jurong West, Orchard, Pasir Ris Central, Serangoon Central, Punggol, Sengkang Central, Tampines Central, Tanjong Pagar, Toa Payoh Central, Woodlands Central, Geylang, Harbourfront Centre, Raffles Place and Nee Soon
Long term visit pass collection
Available Payment Method(s)
No additional fee
at selected Post Offices
Long Term Visit Pass applicants can opt to collect their Long Term Visit Pass (LTVPs) at selected Post Offices. There will be a $6 (U.P $10) service fee payable to SingPost for each LTVP collection.
What to bring
- Original passport
- LTP collection slip (issued by ICA) or ICA e-Appointment acknowledgement slip (print out from e-Appointment System)
Payment method(s)
Selected Post offices: Cash, Cashcard, NETS, NETS FlashPay, VISA, Mastercard, AMEX
*Selected post offices: Ang Mo Kio Central, Bedok Central, Bukit Batok Central, Bukit Merah Central, Bukit Panjang, Bukit Timah, Choa Chu Kang Central, General Post Office, Jurong Point. Jurong West, Orchard, Pasir Ris Central, Serangoon Central, Punggol, Sengkang Central, Tampines Central, Tanjong Pagar, Toa Payoh Central, Woodlands Central, Geylang, Harbourfront Centre, Raffles Place and Nee Soon
Register your unmanned aircraft
Purchase of UA registration label
Available Payment Method(s)
Selected post offices only
The Civil Aviation Authority of Singapore (CAAS) has implemented mandatory registration for Unmanned Aircraft (UA) from 2 January 2020. The registration process involves the purchase of a registration label bearing a unique UA registration number, followed by submission of a photo of the UA affixed with the registration label.
What to bring
- Original passport
- LTP collection slip (issued by ICA) or ICA e-Appointment acknowledgement slip (print out from e-Appointment System)
Payment method(s)
Post office: Cash, Cashcard, NETS, NET FlashPay, VISA, Mastercard, AMEX
Registration process
After purchasing the registration label, follow the instructions within the packaging to complete the registration online. For more information on the registration process, please visit www.caas.gov.sg/UAregistration.
*Selected post offices: Ang Mo Kio Central, Bedok Central, Bukit Batok Central, Bukit Merah Central, Bukit Panjang, Bukit Timah, Choa Chu Kang Central, General Post Office, Hougang Central, Jurong Point. Jurong West, Orchard, Pasir Ris Central, Serangoon Central, Punggol, Sengkang Central, Tampines Central, Tanjong Pagar, Toa Payoh Central, Woodlands Central, Geylang, Harbourfront Centre, Raffles Place, and Nee Soon.