Help & Support 
Collection Points
Using POPStation
Where can I find a POPStation near me?
You can find your nearest locker via:
- Web: Use the SingPost Locate Us tool (select the "POPStation" filter).
- Mobile App: Open the SingPost Mobile App and select “POPStation” to locate the nearest locker.
Do I need an account or have to pay to use POPStation?
No registration is required, and there are no additional for collecting to collect your parcel at a POPStation.
You can return your online purchase to any POPStation only with a valid return label issued by your retailer. Simply pack your item, affix the label, and follow these steps at the kiosk:
- Select "Return My Parcel" on the touchscreen.
- Scan the barcode on your return label.
- Enter your mobile number and the PIN received.
- Select a locker size that fits your parcel.
- Place your item inside, close the door, and confirm the drop-off on the screen to receive your digital or printed receipt.
If you had selected POPStation at checkout, SingPost will deliver it to your chosen location. You will receive an SMS and email notification with a collection code. Once you receive your notification, follow these steps:
- Please go to the POPStation indicated in your SMS and select "Collect My Parcel" on its touchscreen.
- Enter your PIN or scan the QR code provided in your notification.
- The locker door will open automatically. Collect your parcel and ensure the door is closed firmly after use.
You have 3 (three) calendar days from the time you receive the notification. If uncollected, delivery will be re-attempted up to two times before being returned to the sender.
What if the locker is empty, contains the wrong item, or the wrong door opens?
If you encounter any of these issues, call our helpline at 1605. Our team will investigate the locker status and assist you.
Once a parcel is lodged in a POPStation, it cannot be redirected to a home address. If you cannot collect it, you may authorise a friend to do so by sharing your PIN/QR code. Uncollected items are retrieved after 3 days for re-delivery or returned -to the -sender.
If a station is full, we will attempt delivery again later or redirect your parcel to the nearest available POPStation or Post Office. You will receive an updated notification with the new collection details.
Using Parcel Santa (Condominium Lockers)
What is Parcel Santa?
Parcel Santa is a smart locker service exclusively for residents of private condominiums. It provides a secure way to receive your eCommerce parcels at your doorstep without being home for the delivery.
When a courier deposits your parcel, you will receive an OTP (One-Time Password) or a QR code via SMS or email. To collect:
- Go to your condominium's Parcel Santa locker and select "Collect" on the touchscreen.
- Enter the OTP or scan the QR code provided.
- Retrieve your parcel.
Parcels should be retrieved within 48 hours.
If the parcel is not collected within 48 hours, the courier will retrieve it. You will receive an expiry notification, and a free second delivery attempt will be scheduled automatically.
Yes. If you are away or need more time, you can call the SingPost hotline at 1605 to request an extension of the holding period free of charge.
Do I need to register to use Parcel Santa?
No registration is required. All residents of condominiums equipped with Parcel Santa lockers can use the service automatically. Simply shop online as usual and provide your complete home address and contact details.
You can request a new OTP directly from the locker system touchscreen or by calling the SingPost hotline at 1605.
Can I decline the locker service?
Yes. While the service is free for residents, if you prefer not to have your items left in the locker, you can select the "Decline Service" icon on the locker's touchscreen.
Using Pick Locker
What is Pick Locker?
Pick Locker is a strategically placed network of parcel lockers situated in HDB estates, community centres, and major transport nodes throughout Singapore, ensuring convenient access to parcel storage for all users.
For a full list of locations, technical assistance, or more detailed FAQs, please visit the PICK Network FAQ.
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