Help & Support 
Sending via ezy2ship
Your key questions about ezy2ship, an online tool that simplifies the process of preparing and managing your shipments, answered. You can use ezy2ship to create shipments, pay for postage, print shipping labels, and track your items. You can either sign up for an account to use features like an address book and bulk uploads, or ship as a guest for a one-off transaction.
Getting started
How do I register for an ezy2ship account?
You may register as a user by filling up the “Personal Account Sign Up” on the right panel of the ezy2ship login page .
What are the services available on ezy2ship?
ezy2ship supports a variety of services, including Registered Service, Tracked Package, Speedpost Singapore, and Speedpost International. The specific options available to you will depend on the origin, destination, weight, and dimensions of your parcel.
By signing up for an account, you get access to additional features such as an Address book, the ability to upload bulk shipments, and a history of all your past shipments. Your personal sender profile will also be automatically filled in each time you log in.
If you forget your password, you can use the "Forgot your password" link on the login page.
If you forget your username (for Consumers), you will need to register a new account with a different email address.
For addresses: Please avoid typing your entire address into a single line. It's best to use the recommended format with separate lines for your company name, recipient name, block number, street name, and building name.
- Name Line 1: Company Name or Recipient Name (e.g., Attn to:) (35 characters limit)
- Name Line 2: Recipient name (if Company Name is in Name Line 1) (35 characters limit)
- Address Line 1: Block number (35 characters limit)
- Address Line 2: Street name and unit number (35 characters limit)
- Address Line 3: Building name (35 characters limit)
For dimensions: This error means your item could be too large and exceeds the maximum dimensions for the service. Please refer to the specific weight and dimension limits for
Speedpost Singapore, Speedpost International and Mail services.
For selected International Speedpost International sServices, you may can schedule a courier to collect the item directly from you.
- Use our ezy2ship platform to prepare your shipment, pay for postage, print the necessary labels, and schedule a pickup. You can use it as a guest if you don't have a corporate account.
Weighing and Payment
How can I estimate the weight of my item?
If there is a difference between your estimated weight and the actual weight after lodgement, SingPost will contact you to top up the difference. If you submit the item at a Post Office, the counter staff will collect the short payment at the counter. It is recommended that you weigh your item before submission to avoid inconvenience or delivery delays.
Why is there a difference between the weight I paid for and the final weight?
Different weighing scales and locations may register a difference in weight. Our weighing scales are calibrated and certified by the Office of Weights and Measures every year to ensure accuracy. If your item is heavier than what you paid for, you will be required to top up the difference.
What happens if there is a short payment for the item I am sending?
If your item is collected by a courier, a customer service staff member will contact you to top up the difference. If you submit the item at a Post Office, the counter staff will collect the short payment. Your item will be on hold until the payment is received.
This can happen because different scales and locations may register a slight difference in weight. SingPost assures that its weighing scales are professionally calibrated and certified annually by the Weights and Measures.
No, a refund will not be provided once a booking in ezy2ship has been confirmed and paid. You must ensure your declared package weight corresponds to the actual weight before making payment.
No, refunds are not allowed once a booking has been confirmed and paid. It is important to ensure your shipment details are correct before you proceed with payment.
Printing and Preparing Your Shipment
What kind of printer and paper should I use for labels?
You should use a laser or high-quality inkjet printer on white paper. Self-adhesive labels with a thermal or label printer are also acceptable.
For Speedpost International Shipments: Securely affix the shipping label to the parcel, ensuring the addresses and barcodes are clear. Place all supporting documents (e.g., one copy of the CN23/CP71) inside the clear plastic pocket provided. You must also sign the Customs Declaration (CN23) and commercial invoice.
For Speedpost Domestic Shipments: Securely affix the shipping label to the parcel with clear addresses and barcodes.
For Mail shipments: Securely affix the mail shipping label to the letter, document, or small packet, ensuring the addresses and barcodes are clear for machine reading.
What if the A4 label is too big for my package?
You can cut the label to size before taping it to your package. Just make sure the delivery address and barcode remain visible.
Logistics & Delivery
Can I change the delivery address or details after printing the labels?
No, changes cannot be made after you have confirmed and paid for your shipments. For Speedpost shipments, you may call the hotline at +65 62225777 for assistance. For mail items, no changes are allowed and no refund will be provided.
Can I print my labels and drop off the package at a post office?
Yes, you can. When creating your shipment on ezy2ship, choose the "drop-off at a Post Office" option. Remember to hand Registered Service items to the counter staff for posting, as any ezy2ship items dropped into posting boxes will be processed as ordinary mail.
After your item is prepared with the postage and labels, you have several convenient options to get it to us. Please refer to our Drop-Off Points FAQ for complete details on our drop-off points.
If a collection was successfully scheduled but your package was not picked up, call the Speedpost hotline at +65 62225777. Please provide the Job number generated for collection.
Tracking of Delivery
How do I track my shipment?
You can track your shipment using the unique tracking number issued on the shipping label. The Track and Trace system provides up-to-date information on your shipment's location.
Why is the status of my shipment not available online?
This can happen if you have entered an invalid or incomplete tracking number. For more information, please refer to the Tracking & Receiving Your Item FAQ. If you have checked and are still facing issues, please contact the customer service hotline for assistance.
How do I get a Proof of Delivery?
You can contact the Customer Service for assistance. You can expect to receive the documents within 5 working days.
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