Help & Support 
Tracking & Receiving Your Items
How do I check the status of my mail or package?
You can easily check the delivery status of your item by entering the tracking number (e.g., SM000000001SG, RA000000001SG) on our Track Item tool or on the SingPost mobile app. Tracking is available for smartpac, Registered Service, and all Speedpost services.
Where can I find my tracking number?
Your tracking number can be found on the receipt or consignment note provided to you at the time of sending. For smartpac, the tracking number is located on the product itself.
No, you cannot track your item without a tracking number. Tracking numbers are only issued if the sender chose a tracked service. If you’re unsure, please check with the sender to find out if they used a tracked service and request the tracking number if they did.
The tracking status for your overseas mail may not be updated for items outside of Singapore as the overseas postal administration assumes responsibility for its delivery. Each postal service has its own procedures, and not all of them offer real-time tracking or online updates for international mail or parcels. It is best to be patient and allow adequate time for the item to arrive at its destination.
Will my item be delivered to my letterbox or my doorstep?
The delivery location depends on the type of item you are receiving:
For Letterbox Delivery:
- What gets delivered here: Basic mail and small packages (e.g. smartpac, Prepaid Labels) that can fit securely inside your letterbox.
- What happens if the letterbox is full or the item is too big? If the item cannot fit into your letterbox, we will issue a delivery notification card. This card will provide instructions for you to collect your item at a designated Post Office. We do this to ensure your mail remains secure.
For Doorstep Delivery:
- What gets delivered here: Larger items that cannot fit into a standard letterbox, Registered Service Mail, and Speedpost shipments that require a signature from the recipient.
- What happens if no one is home? If no one is available to receive the item, a delivery notification card will be left at your address. It will contain instructions on how to arrange for a redelivery or collect the item.
Our couriers typically do not call before a delivery attempt. However, if you have provided a mobile number, you may receive delivery updates via SMS, WhatsApp, or push notifications from the SingPost Mobile App.
Kindly note that pre-delivery calls are only made for our Scheduled Delivery service. You may receive SMS/Whatsapp/Mobile App Notifications updates for your delivery.
Yes, you can apply for our Mail Retention Service to have your mail held securely at the post office while you are away. This service is available for a fee, and you can apply online or at any post office.
I missed a delivery attempt. What happens now?
If you've missed a delivery, the best way to find out what to do next is to check the delivery notification card left for you at your address, or use our Track Item tool to check on the latest status. These will give you the most accurate, up-to-date instructions for your specific item.
Generally, one of two things will happen:
- We will try to deliver again: In many cases, we will automatically schedule a redelivery, typically on the next working day.
- Your item will be held at the Post Office: The item will be transferred to a nearby Post Office for you to collect at a time that suits you.
If your tracking status shows "Delivered" but you haven't received the item:
- Check your letterbox or riser: Items are often delivered directly to the letterbox. In some cases, items may be placed in the riser (utility cupboard) outside your unit.
- Check with your household: Ask your household members if they might have collected the item on your behalf.
- Contact us: If you still cannot locate your item after checking these places, please contact our customer service team immediately via our online enquiry form or our hotline at 1605 for assistance.
We are unable to schedule redeliveries for a specific date or time. Our courier will automatically attempt to redeliver your parcel over the next few working days. If you will not be home, you can contact us at 1605 to authorize leaving the parcel at your doorstep.
Redirection is not allowed. We will deliver the item to the recipient address as indicated by the sender. The item will be returned to the sender after 3 unsuccessful delivery attempts.
I received a Delivery Notification Card. What should I do?
Your mail/parcel is being held at the post office indicated on the notification card. It will be available for collection for the next 10 working days. If it's not collected within this time, it will be returned to the sender.
No, an appointment is not required to collect a missed delivery item. You can visit the Post Office indicated on your notification card during its operating hours.
To do this, please fill out their details on the Delivery Notification Card. If you don't have the physical card, you can download a copy from our website.
Please bring the following with you to the Post Office:
- The fully completed Delivery Notification Card.
- NRIC for verification.
- A company stamp (if the item is addressed to a company).
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