Help & Support 
Returns Management
The Widest Range of Flexible Returns Solutions
Convenient, reliable, and flexible, SingPost offers the widest range of returns management solutions trusted by enterprises across industries. From domestic to international returns, we support your business with end-to-end reverse logistics – whether returning items within Singapore or to the country of origin or any destination specified. Customers enjoy nationwide first-mile drop-off options, while we handle the reverse process according to your requirements – be it return, recycle, or disposal. The result is seamless customer experiences and improved operational efficiency.
Widest range of drop-off points islandwide
Your customers can easily drop off their items (up to 30kg) during the return validity period at their convenience. Enterprises/merchants can track the return parcels in real-time and receive them within 3 business days.
> 70
Parcel Lockers
for 24/7 self-service.
Look for POPStation lockers across Singapore
237
POPStop
service points in heartlands and transit hubs for returns, lodgement & eCommerce parcel transactions
39
POPDrop
Convenient self-service kiosks for small parcel drop-offs with tracking. Parcels to fit the size of a standard letterbox
40
Post Offices
strategically located islandwide for parcel drop-offs and other postal services
> 70
Parcel Lockers
for 24/7 self-service.
Look for POPStation lockers across Singapore
237
POPStop
service points in heartlands and transit hubs for returns, lodgement & eCommerce parcel transactions
39
POPDrop
Convenient self-service kiosks for small parcel drop-offs with tracking. Parcels to fit the size of a standard letterbox
40
Post Offices
strategically located islandwide for parcel drop-offs and other postal services
ezyReturn by SpeedPost
Convenient drop-off points and reliable returns solution for eCommerce and high-volume merchants, ezyReturn is designed to streamline logistics for a seamless post-purchase experience for your customers.
Suitable productsInternal dimensions for POPStation | |||
|---|---|---|---|
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| Small Locker Unit 420mm(w) x 100mm (h) x 610mm (d) Stationery, Beauty Products | |||
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| Medium Locker Unit 420mm(w) x 235mm (h) x 610mm (d) Fashion Accessories, Books & Magazines, Beauty & Personal Wellness | |||
 | |||
| Large Locker Unit 420mm(w) x 370mm (h) x 610mm (d) Toys e.g. Plushies &, Collectibles | |||
 | |||
| X-Large Locker Unit 420mm(w) x 525mm (h) x 610mm (d) Fashion Products e.g. Apparel & Shoes | |||
Service features
| Drop Off Cut Off Time Monday - Friday, Before 4.30pm |Saturday, Before 11am | ||||||
| Delivery Time Monday to Saturday, 9am to 10pm (Exclude Public Holidays) | ||||||
| Maximum Weight Up to 30kg | ||||||
| Maximum Dimension
| ||||||
| Unsuccessful Delivery Up to a maximum of two re-attempts before returning to sender | ||||||
| Standard Liability Maximum amount of S$150 per Parcel or the declared value of the Parcel, whichever is lower. |
An effective, customer-first returns process, enhancing brand loyalty and simplifying return management
With SingPost’s extensive network of drop-off locations, ezyReturn enables consumers to take charge of their returns. ezyReturn streamlines logistics, reducing the complexities of home pickups and ensures a seamless post-purchase experience for both businesses and consumers.
Warehousing
Streamline reverse logistics with our secure, modern warehousing and storage facilities, including cold chain options. Designed for efficiency, scalability, and full inventory visibility.
- Warehouse Management System (WMS) & Transportation Management System (TMS) API integration
- First In, First Out (FIFO), First Expired, First Out (FEFO)
& Batch Control
Quality checks, disposal, recycling & upcycling
Ensure every return meets your standards with SingPost’s quality check options. We also provide responsible disposal, recycling, and upcycling to support your sustainability goals.
- Quality Checks on returned items
- Safe & responsible disposal of defective items
- Sustainability options e.g. recycling or upcycling returned items
Returns to overseas warehouses
Within SingPost’s trusted and secure Returns Management system, returned products undergo thorough quality checks before being shipped back to manufacturers, both local and overseas. Our efficient reverse logistics ensure safe handling, accurate processing, and responsible shipment, including customs clearance where required. Enterprises enjoy the benefits of a smooth, end-to-end solution for manufacturer returns.