Help & Support 
Parcel Santa
Pick Up Your Items Practically At Your Doorstep
The go to smart locker service for private residences, Parcel Santa ensures your item are always secure and available 24/7/365.
Say goodbye to the hassle of waiting at home for deliveries! Opt for convenience and embrace stress-free deliveries with Parcel Santa
370+ Strata Condominiums
Situated in All Regions of Singapore
Free for Residents
Free 24/7 Delivery Concierge Service
Tighter Security
No waiting of-courier
Reduced Carbon Footprint
Access to All Major Courier
Ease of Mind
How Parcel Santa Works
Shop
Checkout with your mailing address, mobile and email details.
Deliver
Item(s) deposit in our locker (no sign-ups required)
Notify
You will receive a OTP or QR code for collection via message or email.
Collect
Key in details via the touchscreen to retrieve your item(s) within 48 hours.
💡 Away from home? If you are travelling, simply forward your OTP to a family member or trusted neighbour to collect the parcel on your behalf.
Collection Guidelines & Locker Sizes48-Hour Window: Items must be collected within 48 hours or they will be returned to sender | |||
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| Small 9cm(w) x 47cm(h) x 43cm(d) | |||
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| Medium 19cm(w) x 47cm(h) x 43cm(d) | |||
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| Large 39cm(w) x 47cm(h) x 43cm(d) | |||
Empowering Couriers for Efficient End-Mile Delivery
We offer flexible partnership models to streamline your delivery operations:
- Consolidated Delivery: Parcels are delivered to an appointed consolidator who sorts and deposits them via Milk Runs to parcel lockers.
- Direct Access Delivery: Couriers deliver directly to lockers using unique login credentials assigned to each partner.
Electronic data integration (EDI) is supported for both models to ensure seamless Proof of Delivery (POD) updates.
Why Parcel Santa
Environmental Responsibility
Reduce environmental impact by minimising driver time on the road and lower emissions.
Safety & Security
Item security through tracking, ensuring only authorised couriers and recipients can access.
Customer Empowerment
Shop effortlessly and retrieve your items at your convenience within 48 hours of delivery.
Property Value Enhancement
Elevate property value through tailored services and advanced Internet of Things (IoT) technology.