Help & Support 
Custom Declaration
The declaration of your shipment details is mandatory for international security and to facilitate customs clearance at the destination country. This is a global requirement for all postal operators, including SingPost, to collect postal data electronically. Packages or parcels without proper and accurate declaration will result in delays, or may be returned to the sender without refund.
Which services require a customs declaration?
You must complete a declaration for all international shipments sent via:
- Basic Package (International)
- Speedpost (International)
You can easily complete your customs declaration online using our ezy2ship platform. Just follow these 5 steps:
Log on to ezy2ship
Click here to create your international shipment.
Key in sender, recipient, and shipment details
Provide accurate details of your shipment (Content, Weight, Value) and sender and recipient information (Name, Full address, Contact number).
Make payment
All Visa, Mastercard, and Amex credit/debit cards are accepted. You can also make payments via SAM online.
Print shipping label
Print at the comfort of your home or at POPDrop kiosks and securely attach it to your shipment.
Proceed to drop-off
Drop off Basic Packages with postage labels prefixed by "U" at any posting box. Drop off Speedpost parcels at any post office or POPDrop
Do I need to provide a commercial invoice?
Yes, if the value of your parcel's contents is over $700, you are required to attach a commercial invoice. This is necessary for the destination country's GST and/or duty assessment. All prices stated are in Singapore Dollars.
Are there any restrictions on what I can send?
Yes. To ensure safety and customs compliance, certain items are restricted. Every country also has its own list of prohibited items. It is the sender's responsibility to check these regulations before sending. For a complete guide, please refer to our General Prohibited & Dangerous Goods guide and refer to Overseas Mail Services Guide for country-specific restrictions.
Due to changes in United States (U.S.) import regulations effective from 29 August 2025, we have introduced new services to ensure a smooth delivery experience. To get your questions answered and learn about our various services for sending items to the U.S., please see our Sending to the U.S. guide.