Service Announcements

29 Jan 2020
China (People’s Rep.) – Service delays

China Post has advised that in order to prevent the risk of further transmission and spreading of the novel coronavirus (2019-nCoV), China Post has been instructed by the Chinese government to disinfect all mails destined to or transiting via Wuhan at its processing centre. For all international mails destined for Hubei Province (postcodes 430000–449999), China Post will contact the addressee by telephone before delivery to ask about their delivery preferences. The mail can either be temporarily stored at the postal outlet, or made available for pick-up from the outlet, or delivered to a smart parcel locker, or delivered by other non-face-to-face methods. These steps will result in delays to international inbound mail processing and delivery, and it will not be possible to provide written proof of delivery in some cases. Delivery methods for international inbound mails are thus agreed by the recipient before delivery.

29 Jan 2020
Indonesia – Delays in customs clearance process

Pos Indonesia has advised that the customs clearance process is expected to be delayed as a result of changes to the de minimis exemption on shipments imported into Indonesia, effective from 30 January 2020. Delays are therefore to be expected in the processing and delivery of all postal items containing goods.

24 Jan 2020
Canada – Disruption of services in Newfoundland

Canada Post has advised that owing to heavy snowfall, the city of St. John's, Newfoundland has declared a state of emergency, with all businesses to remain closed and all residents to stay at home. The St. John's mail processing plant, letter carrier depots and retail offices in the St. John's metro and Eastern Avalon area have been closed since 17 January 2020, and collection and distribution of all postal items in the affected areas is currently suspended. Please note that mail services to and from these areas are liable to suffer delays until further notice.

24 Jan 2020
Israel – Service delays

Israel Postal Company has advised that events are being held in Jerusalem from 22 to 24 January 2020 to mark the 75th anniversary of the liberation of the Auschwitz concentration camp, which may cause delays in the transport and delivery of all mail types, as well as to flights and mail handling at the airport.

24 Jan 2020
Australia – Normal Operations

Australia Post has advised that the severe weather event, resulting in bushfires in regional areas of Australia, has ended and that the collection and delivery of all mail products are back to normal.