Help & Support 
Manage Redemptions At Post Offices
Marketing Solutions Redemption: Streamline Your Customer Reward Programmes with SingPost
Running a customer promotion or reward campaign? Let SingPost manage your redemptions so you can focus on growing your business. Through our post office located across Singapore, we offer a secure, reliable, and customer-friendly redemption experience.
Whether your campaign involves simple “show and redeem” promotions or more complex redemption flows requiring spend or SKU validation, our trained service ambassadors ensure accurate processing, seamless verification, and consistent customer satisfaction.
With systematic fulfilment, end-to-end tracking, and secure storage for your vouchers and gifts, SingPost helps you deliver promotional success – efficiently and professionally.
Why choose us?
Trusted brand
by consumers & business partners
40 Post Offices
as redemptions centres
Well-trained
and friendly service ambassadors
Systematic Fulfilment
& good tracking process
Secure storage
for your vouchers & gifts
How to Manage Your Redemptions Seamlessly Across Singapore
Whether you’re running a simple campaign or a complex rewards programme, SingPost helps you manage every redemption with ease and professionalism. By leveraging our extensive network of post offices conveniently located across Singapore, your customers can redeem rewards effortlessly while you enjoy peace of mind with systematic fulfilment and secure handling. At the same time, your brand benefits from added visibility through eye-catching storefront decals at post office entrances – a simple yet powerful way to attract attention from passers-by and visitors.
Basic ‘show and redeem’ redemption flow
This type of redemption flow allows customers to present a redemption letter and identification document for quick, over-the-counter fulfilment.
- Share with us your promotion details before the start of promotion.
- Customer presents redemption letter & identification document at Post Office (eg. NRIC) for verification.
- Your customer receives their gift upon verification.
Complex redemption execution
Complex redemptions are those that require customers to have a minimum spend or specific product purchases (e.g. SKU codes) reflected on their receipts.
- Share with us your promotion details before the start of promotion.
- Customer presents redemption letter & identification document at Post Office (eg. NRIC) for verification.
- Our service ambassador will check and confirm all the redemption requirements (e.g. participating retailer, amount spent, product codes, etc) before handing over the gift to the customer.
Customer Engagement Strategies
For all redemption fulfilments that are made over the counter:
- Redemption will be tracked by capturing customer's details and quantity
- A receipt will be generated for the customer's record purpose.
For your back-end reconciliation purpose, the number of redemption letters or receipts collected will be delivered to you at the end of the campaign.