Help & Support 
Problems with Delivery
What should I do if my item arrives damaged?
We are sorry to hear that your item was damaged. Please contact our customer service team immediately via our online enquiry form or our hotline at 1605 for assistance. call 1605 to get in touch with the customer care team.
How do I file a claim for a lost or damaged item?
You can file a claim by submitting an enquiry form on our website. Please provide the tracking number, sender and recipient details, and a description of the item and its value.
The maximum compensation depends on the service used. It is limited to the declared value of the item or the maximum liability for that service, whichever is lower.
- Registered ServiceMail International: Maximum liability is $68 per item.
- Speedpost Domestic Standard: Maximum liability is $150 per shipment.
- Speedpost International: Maximum liability is $150 per shipment.
- Speedpost Saver International: Maximum liability is $68 per shipment
All prices stated are in Singapore Dollars. For higher-value items sent via Speedpost, you can purchase Enhanced Liability coverage at the time of sending to insure your item for a higher amount. Claims must be submitted within 30 days from the date of sending.
For services that require a signature upon delivery, such as Registered ServiceMail and Speedpost, you can request a Proof of Delivery. Please contact our customer service team via our online enquiry form or our hotline at 1605 with your tracking number, and we will provide you with a copy of the signature record.
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