If your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us.

We apologise that we will be unable to trace mails without a tracking number.

Use our Service Finder to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time.

Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form.  We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete.

Please visit https://www.singpost.com/locate-us for more details.

Unlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S$68 per article or the declared value of the content, whichever is lower.

Use our Track Item feature under Quick Tasks to get the status of your letter/parcel. For overseas registered mail,  SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available

The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required.

Registered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender.

For example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week.

The designated post office is determined by the recipient's address. Please visit https://www.singpost.com/locate-us for the location and opening hours of our post offices.

Your Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf.

You may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card here to authorize someone else to collect the item(s) on your behalf.

There will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep.

Calls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery.

Yes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it here if you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting.

You may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf.

No appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt.

Please bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company.

Redirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.

Redirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.

SingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts.

You may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request.

We will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm)