Please be alert against scams
Over the past few weeks, we have received several inquiries from customers about phone calls and email impersonating us.
If you receive a call or email claiming to be from SingPost, please do not provide any personal information, such as your full name and bank account details, or transfer any money that may be requested. Even if the email you have received contains the SingPost logo, please do not reply to it or click on any hyperlink in it.
If we are unable to deliver an item to you, you will receive a physical Non-Delivery Advice to collect the item from a Post Office or POPStation.
How to assess the legitimacy of calls and email
We do not initiate automated voice calls and our primary language of communication is English. All official email from SingPost will be sent from addresses ending with "@singpost.com". They will not be sent from personal email accounts such as Hotmail, Gmail, or other unfamiliar email domains.
SingPost is working closely with the Singapore Police Force to assist the public from falling for such scams. You may lodge a police report if you receive such calls or email.
If you have further questions, please call our hotline @ 1605.
You may also visit the National Crime Prevention Council's scamalert.sg website for more information about various types of scams.
Some of the parcel scams appear to be phishing attacks, in which someone attempts to obtain confidential information such as your passwords, credit card and bank account details, and other sensitive information. These can be in the form of an official looking email, website popup, SMS message or phone call.
As part of our commitment to protect SingPost and our customers, here are some tips to help you spot phishing email and protect yourself from a phishing attempt.
How to Avoid Phishing Attacks
Here are some general tips to protect yourself against a phishing attempt:
- Beware of email or websites asking you to click or reply to provide a confirmation or for your personal, financial or other sensitive information. A phishing email tends to address you generally as "Dear Sir/Madam". It tends to also urge you to act quickly or with threats.
- Beware also of pop-ups. Do not click on hyperlinks, download files or open attachments unless you are sure that the source is legitimate.
- Look out for any security warnings displayed by web browsers and any security software. If there is a security warning, it is best to follow it.
A phishing email looks like an official email and tries to trick you into visiting a fake website and providing your personal and account information. It may also ask you to call a phone number and provide account information.
Below is an example of an email purportedly from SingPost requesting individuals to fill out online applications to retrieve your mail packages.
SingPost did not send out emails such as the above.
What you should do if you receive such a phishing email
To safeguard yourself, please be extra careful when you receive an unsolicited email or all other forms of communication asking you to provide confidential or personal information. Under no circumstances should you give personal information including credit card or banking details to third parties via email, letter, SMS or phone until and unless you have verified the authenticity of such requests.
- Check the full URL to ensure that the website is legitimate, for example:
It should NOT look like these:
- All official emails from SingPost will typically be sent from addresses ending with "@singpost.com". They will not be sent from personal email accounts such as Hotmail, Gmail, or other unfamiliar email domains.
- Our email replies are usually signed off with an officer's name, designation and contact information.
How to Report Phishing
If you have received a suspicious email, letter, SMS or phone call purportedly from SingPost, call SingPost's hotline at 1605 to verify the authenticity of such messages.
Do not respond to them or click on any hyperlink in the email. In the case of suspicious phone calls, you should request for the caller’s full name, telephone number and department and validate this through our Customer Service hotline at 1605.
If you suspect that you have responded to a phishing scam with personal or financial information, you are advised to:
- Lodge a police report;
- Change the passwords or PINs on all your online accounts; and
- Contact your banks to stop any transactions.
- Singapore Police Force
- Monetary Authority of Singapore