Send Document/Parcel

Mailing & Packaging Tips

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Standard Mail

Items which are not letters can be sent as parcels. Examples are machine parts, samples, goods and merchandise. In general, parcels up to 20 kg are acceptable. Strong, rigid containers are recommended to better protect fragile items. Containers are to be sealed with strong adhesive or packing tape and tied with string. The postage can be found in the postage rate table.

Standard Mail Conditions

  1. Letter, printed paper or paper based items in a rectangle paper-based envelope.
  2. Postcards or mail items in card form.
  3. The envelopes should be sealed.
  4. Not smaller than 90mm (Width) x 140mm (Length) x 0.2mm(Thickness).
  5. Not larger than 229mm (Width) x 324mm (Length) x 14.0mm (Thickness).
  6. Not lighter than 2g or heavier than 2kg.
  7. Mail items in card form or postcards must not exceed 162mm x 240mm with paper quality of at least 230gsm.
  8. Mail items should be of light colour, white, cream or pastel colour.
  9. Pressure sealed and pagemail items

Standard Regular Mail

Envelope Size:

  • C6 - 114mm x 162mm
  • DL - 110mm x 220mm
  • C5 - 162mm x 229mm

Size

Width

Length

Thickness

Weight

Minimum

90mm

140mm

0.2mm

2g

Maximum

162mm

240mm

6.0mm

40g


Standard Large Mail

Envelope Size: Up to C4 - 229mm x 324mm

Size

Width

Length

Thickness

Weight

Minimum

90mm

140mm

0.2mm

2g

Maximum

229mm

324mm

14.0mm

2kg

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Non-Standard Mail Conditions

  1. Mail items not acceptable as Standard Mail.
  2. Non - Standard Mail includes :
    • Mail items containing plastic cards, bulky items, metal, very stiff and hard or inflexible objects, and sharp object e.g. audiotapes, CDs/VCDs/CD-Roms, etc. 
    • Odd shaped mail e.g. round, triangle, multi - sided, etc. 
    • Mail items in loose plastic envelopes, pillow case envelope, etc. 
    • Mail set or mail with sprocket holes or computer printout. 
    • Mail items smaller than 90mm x 140mm x 0.2mm. 
    • Mail items larger than 229mm x 324mm x 14.0mm. 
    • Mail items with dark intense colours, with background design, patterning or embossing, and with watermark or security printing. Mail in roll form. 
    • Maximum dimensions:
      • 900mm ( length + width + thickness ) with greatest side not exceeding 600mm.
      • In roll form: 1040mm ( length + twice the diameter ) with greatest side not exceeding 900mm.
    • Maximum Weight: 2kg.

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How to address mail?

You can ensure that your mail reaches its recipients safely and quickly. Here, some tips to remember before you post your mail:

DO

  1. Address clearly, correctly and completely. The recommended address format is:

    Singapore Post Pte Ltd
    10 Eunos Road 8
    #05-33 Singapore Post Centre
    Singapore 408600

  2. Use the correct 6-Digit Postal Code
  3. indicate your return address on the back of the envelope
  4. Use standard size envelopes
  5. Use white or very light-coloured envelopes
  6. Seal envelopes or mailers at all sides
  7. Affix stamps on the top right-hand corner of envelope
single stamp
more than one stamp


AVOID

  1. Enclosing stiff objects in envelopes
  2. Using coloured envelopes
  3. Stapling envelopes
  4. Printing any colour or wordings within the clear zone of the envelope.
front of envelope
back of envelope

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Preparing Packages

Customers can consider the following when preparing packages:

  • Use good quality packaging materials, for example select a box that is strong enough to protect the contents. Leave space for cushioning inside the carton.
  • Cushion contents appropriately, for example with bubble wrap or foam to avoid damage during shipping.
  • Wrap each item separately when packing more than one item in the same box.
  • Pack tightly to avoid shifting.
  • Always use tape that is designed for shipping, such as pressure-sensitive tape, nylon-reinforced craft paper tape, or fiberglass-reinforced pressure-sensitive tape. Do not use wrapping paper, string, masking tape or cellophane tape.

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Prohibitions

The following cannot be shipped via postal service:

  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury;
  • Live goods, i.e. living animals and plants e.g. bees, leeches, silkworms, orchids and roses;
  • Narcotics and psychotropic substances;
  • Obscene or immoral articles/materials;
  • Coins, bank notes, currency notes,  travellers' cheques; securities of any kind payable to bearer are to be sent via insured post only.
  • Platinum, gold or silver, precious stones; jewels, passports and other valuable articles.

 

Importation of Goods to Singapore

The following items are prohibited from importation into Singapore:

  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury;
  • Firecrackers;
  • Chewing gum;
  • Chewing tobacco and other tobacco products;
  • Cigarette lighters in shapes of pistols or revolvers;
  • Controlled drugs and psychotropic substances;
  • Articles, publications of a pornographic or obscene nature;
  • Visual media (films, video tapes, discs) that are banned in Singapore by the MDA (Please refer to MDA's Media Classification database to determine whether a product is banned);
  • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes;
  • Seditious and treasonable materials;
  • Endangered species of wildlife and their by-products;
  • Seed/life plant (requires phytosanitary certificate from the country of origin and an import permit from AVA);
  • Laser pointers (requires appropriate licences from NEA)

 

Any attempt to import the abovementioned items into Singapore constitutes an offence. This list may be updated from time to time. Please refer to the Singapore Customs' website for the updated list.

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