Send Document/Parcel

Mailing & Packaging Tips

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Items up to 2kg can be sent by mail. Refer below for Standard Mail and Non-Standard Mail Conditions. Click here to find out more on postage rates.

Standard Mail

Standard Mail Conditions

  1. Mail items in standard envelope sizes: C4, C5, C6 and DL or specified Standard Mail sizes.
  2. Letter, printed paper or paper based items in a rectangle paper-based envelope.
  3. Postcards or mail items in card form, not exceeding 240mm (Length) x 162mm (Width) with paper quality of at least 230gsm.
  4. The envelopes should be sealed.
  5. Not smaller than 140mm (Length) x 90mm (Width) x 0.2mm(Thickness).
  6. Not larger than 324mm (Length) x 229mm (Width) x 14.0mm (Thickness).
  7. Mail items should be in white, cream, pastel or light colour.
  8. Pressure sealed and pagemail items

 

Standard Regular Mail

Envelope Size (Length x Width):

  • C6 - 162mm x 114mm
  • DL - 220mm x 110mm
  • C5 - 229mm x 162mm

Size

Width

Length

Thickness

Weight

Minimum

90mm

140mm

0.2mm

2g

Maximum

162mm

240mm

6.0mm

40g


Standard Large Mail

Envelope Size: Up to C4 - 324mm (Length) x 229mm (Width)

Size

Width

Length

Thickness

Weight

Minimum

90mm

140mm

0.2mm

2g

Maximum

229mm

324mm

14.0mm

2kg

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Non-Standard Mail Conditions

  1. Mail items not meeting the Standard Mail Conditions.
  2. Non - Standard Mail includes :
    • Mail items containing merchandise, plastic cards, bulky items, metal, hard, inflexible or sharp object e.g. audiotapes, CDs/VCDs/CD-Roms, etc. 
    • Odd shaped mail e.g. circular, triangular, in roll form, etc. 
    • Mail items in non-paper cover, e.g. plastic envelopes, pillow case envelope, etc. 
    • Mail set or mail with sprocket holes or computer printout. 
    • Mail items smaller than 140mm x 90mm x 0.2mm and lighter than 2g. 
    • Mail items in envelope form larger than 324mm x 229mm and thicker than 14.0mm. 
    • Mail items with watermark, dark intense colours, background design, patterning, embossing or security printing.
    • Mail items / boxes / packages must not exceed the maximum dimension of 190mm (Width) x 300mm (Depth) x 70mm (Height) and weighing not more than 2kg. 

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How to address mail?

You can ensure that your mail reaches its recipients safely and quickly. Here, some tips to remember before you post your mail:

DO

  1. Address clearly, correctly and completely. The recommended address format is:

    Singapore Post Pte Ltd
    10 Eunos Road 8
    #05-33 Singapore Post Centre
    Singapore 408600

  2. Use the correct 6-Digit Postal Code
  3. indicate your return address on the back of the envelope
  4. Use standard size envelopes
  5. Use white or very light-coloured envelopes
  6. Seal envelopes or mailers at all sides
  7. Affix stamps on the top right-hand corner of envelope
single stamp
more than one stamp


AVOID

  1. Enclosing stiff objects in envelopes
  2. Using coloured envelopes
  3. Stapling envelopes
  4. Printing any colour or wordings within the clear zone of the envelope.
front of envelope
back of envelope

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Preparing Packages

Customers can consider the following when preparing packages:

  • Use good quality packaging materials, for example select a box that is strong enough to protect the contents. Leave space for cushioning inside the carton.
  • Cushion contents appropriately, for example with bubble wrap or foam to avoid damage during shipping.
  • Wrap each item separately when packing more than one item in the same box.
  • Pack tightly to avoid shifting.
  • Always use tape that is designed for shipping, such as pressure-sensitive tape, nylon-reinforced craft paper tape, or fiberglass-reinforced pressure-sensitive tape. Do not use wrapping paper, string, masking tape or cellophane tape.

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Prohibitions

The following cannot be shipped via postal service:

  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury;
  • Live goods, i.e. living animals and plants e.g. bees, leeches, silkworms, orchids and roses;
  • Narcotics and psychotropic substances;
  • Obscene or immoral articles/materials;
  • Coins, bank notes, currency notes,  travellers' cheques; securities of any kind payable to bearer are to be sent via insured post only.
  • Platinum, gold or silver, precious stones; jewels, passports and other valuable articles.

 

Importation of Goods to Singapore

The following items are prohibited from importation into Singapore:

  • Explosives, poisons, radioactive material, compressed gas, corrosive, firearms, flammables and any item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury;
  • Firecrackers;
  • Chewing gum;
  • Chewing tobacco and other tobacco products;
  • Cigarette lighters in shapes of pistols or revolvers;
  • Controlled drugs and psychotropic substances;
  • Articles, publications of a pornographic or obscene nature;
  • Visual media (films, video tapes, discs) that are banned in Singapore by the MDA (Please refer to MDA's Media Classification database to determine whether a product is banned);
  • Reproduction of copyright publications, video tapes, video compact discs, digital video discs, laser discs, records or cassettes;
  • Seditious and treasonable materials;
  • Endangered species of wildlife and their by-products;
  • Seed/life plant (requires phytosanitary certificate from the country of origin and an import permit from AVA);
  • Laser pointers (requires appropriate licences from NEA)

 

Any attempt to import the abovementioned items into Singapore constitutes an offence. This list may be updated from time to time. Please refer to the Singapore Customs' website for the updated list.

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