TED Box FAQs
TED Box refers to Trackable eCommerce Delivery into the letterbox. TED Box is a affordable letterbox delivery service for small packet items with 24/7 tracking on website & mobile app from the point of lodgement, it also comes with SMS notifications that will be sent to recipient prior to delivery and upon successful delivery.
For items posted within the BMC operating hours, it will be delivered within 2- 4 working days.
Items must not be heavier than 2kg and larger than 340mm (L) by 240mm (W) by 65mm (H)
Items should only be posted through SingPost’s Bulk Mail Centre from Monday to Friday from 9am to 6pm (Excluding Public Holidays).
Items have to be pre-sorted to similar weight step, keeping to size and weight limit; Average weight calculation will apply. A minimum lodgement quantity of 20pcs is required and all items must come with pre-approved label for tracking purpose.
For enquiry on label guidelines, feel free to contact your Sales Manager.
When SingPost's postmen is on the way to deliver the item to the recipient's letter box, a pre-delivery SMS will be sent to the recipient's mobile phone number, upon a successful delivery, a second SMS will be sent on the same day to inform on successful delivery.
In the event that delivery is unsuccessful for whatever reason (for example, the letter box is full), our postmen will attempt to deliver the item to the recipient's door-step. If door-step delivery is also not possible (for example, no one is at home), a Delivery Advice will be placed at the door-step informing the recipient to collect the item from post office. SMS will also be sent on the same day to advice recipient on self-collection.
Collection will be after 2pm the next working day at designated Post Office. It will be kept for 10 working days, and will be returned back to Sender or RLU for non-collection.
Note: The SMS may be blocked, delayed, partially delivered or prevented from being delivered by the relevant telecommunication service provider or for other reasons outside of SingPost’s control. SingPost does not warrant that the SMS notification will be uninterrupted, reliable, confidential, secret, secure or error-free or that the SMS will reach the intended Recipient during or within any stated timeframe.
No, transfer or re-delivery is not applicable for TED Box service, Recipient will have to collect item at the designated Post Office written on the Delivery Advice.
|≤ 250g||$2.20||2-4 working Days||Weight Limit: 2kg
Max Dimensions: 340mmx 240mm x 65mm
Prices are inclusive of GST
- Lodgement is done at Singapore Post (Bulk Mail Centre) from 9am -6pm, Monday to Friday excluding PH.
- Minimum quantity of 20 pieces per lodgement.