Service Announcements

24 Mar 2020
Uruguay – Steps taken to minimize the spread of COVID-19

Correo Uruguayo has advised of the following measures to minimize the spread of COVID-19:

-   Staff numbers in postal facilities are being reduced as far as possible, and teleworking introduced where feasible;

-   Direct physical contacts are being minimized, and appropriate hygienic measures introduced;

-   Post offices with large numbers of customers are being kept closed, with special collection points set up directly with customers.

The above steps, along with the suspension and reduction of international flights and connections, will impact inbound and outbound postal operations and delivery.

24 Mar 2020
Panama – Service disruption due to COVID-19

Correos de Panamá has advised that owing to new measures adopted by the national government and airlines to minimize the spread of novel coronavirus (COVID-19), all international flights have been suspended. Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item until further notice. The postal network, national and international operations centres and national post offices will, however, remain open, but with a reduced workforce and modified working hours.

24 Mar 2020
Israel – Further measures aimed at minimizing the spread of novel coronavirus (COVID-19)

Israel Postal Company has updated that with a view to minimizing the spread of COVID-19, the Israeli Ministry of Health has introduced measures including self-isolation, limitation of the number of personnel working at the workplace, advising people to work from home and restricting travel.

Israel Postal Company will, however, continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail. However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards.

In addition, since 17 March 2020, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.

24 Mar 2020
Ukraine – Measures to minimize the spread of COVID-19

Ukrposhta has advised that, with effect from 23 March 2020, the Government of Ukraine has taken measures to reduce the spread of the novel coronavirus (COVID-19). As these measures include the self-quarantine of staff, delays are to be expected in the delivery of all inbound mail. Severe delays are also to be expected for outbound mail to all destinations, as a result of flight suspensions.

In order to minimize human contact, indirect methods will be implemented temporarily for the delivery of all postal items that would ordinarily require the addressee’s signature on delivery for security reasons. Consequently, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery.

24 Mar 2020
Philippines – Measures to limit the spread of the novel coronavirus (COVID-19)

Philippine Postal Corporation (PHLPost) has provided with an update on the situation in the Philippines in the context of stringent social distancing measures to curtail and eliminate the spread of COVID-19.

International air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during the community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands.

In view of this, the following changes are being made to PHLPost operations for the period of community quarantine (currently scheduled to run until 12 April 2020):

  1. International mail processing centres will maintain a skeleton workforce in order to accept incoming international dispatches. Inbound items received up to 12 April 2020 will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from 13 April 2020).
  2. There will be no outbound international dispatches from the international mail processing centres from 17 March 2020 until end of the community quarantine.
  3. Outbound postal items received up to 12 April 2020 by post offices located in areas under community quarantine and in other areas of the Visayas and Mindanao islands will be processed and forwarded to destination countries upon resumption of the normal work schedule (13 April 2020).
  4. It is anticipated that Internet connections at the homes of PHLPost customer service personnel may be intermittent.

Delays to inbound and outbound postal items are expected during the community quarantine period.