Service Announcements

Service Announcements

05 Jun 2020
France – Update on measures to limit the spread of COVID-19

La Poste has advised that on 1 June 2020, the French Government issued decree No. 2020-663 of 31 May 2020, setting out the general measures necessary to combat the COVID-19 pandemic as part of the state of health emergency in place until 10 July.

Social contact will be subject to restrictions until 10 July.

The confinement measures are still being lifted gradually in Paris (75) and the surrounding area (departments 77, 78, 91, 92, 93, 94 and 95), where the main mail processing sites, including international and airport mail centres, are located. The French overseas departments of Guiana (973) and Mayotte (976) are also still subject to strict measures.

La Poste is still required to ensure that its staff comply with social distancing measures, both among themselves and when dealing with customers. It must also take into account staff absences, owing to the fact that schools have reopened on a very limited basis. La Poste is making every effort to ensure the delivery of letter post and to resume the delivery of priority items, parcels, daily newspapers and registered letters, as well as collections from post boxes, six days out of seven, from Monday to Saturday. However, this resumption remains gradual and delivery times cannot yet be guaranteed.

The confinement measures in place for certain categories of staff throughout France, and in particular in the areas mentioned above, prevent compliance with delivery times and collection of the addressee’s signature, and may thus result in processing and delivery delays throughout the country.

Furthermore, for storage reasons and until the situation returns to normal, La Poste asks that the sending of heavy and bulky parcels continue to be limited as far as possible. This applies to parcels exceeding 20 kg in weight and whose longest dimension exceeds 1 m and/or whose three dimensions combined exceed 1.5 m (i.e. L+W+H must be less than 1.50 m).

03 Jun 2020
Burkina Faso – Delays in mail processing and delivery

La Poste BF has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.

28 May 2020
Slovenia – Resumption of postal services

Pošta Slovenije has advised that the COVID-19 epidemic is deemed to have ended in Slovenia as of 15 May 2020. Nevertheless, the Government of Slovenia has maintained the measures aimed at preventing the spread of the coronavirus, pending a review on 31 May 2020.

Postal services are now returning to normal. All postal items will continue to be delivered in line with national health guidelines. Registered letters, parcels and EMS items will be delivered and a signature collected whilst respecting social distancing measures.

Consequently, Pošta Slovenije is declaring the situation of force majeure to be at an end, with effect from 1 June 2020.

28 May 2020
Spain – Extension of the state of alert

Correos y Telégrafos has advised that the Spanish Government has extended the state of alert, initially declared on 14 March 2020 to reduce the risk of the spread of the novel coronavirus (COVID-19), until 7 June 2020. This state of alert may be further extended for an undefined period.

This will continue to have a major impact on operations. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail and apply standard rules for items requiring signature on delivery.

28 May 2020
Eswatini – Extension of partial lockdown

Eswatini Posts & Telecommunications Corporation (EPTC)has advised that following the declaration of COVID-19 as a global pandemic, EPTC has been impacted as follows:

The country has been on partial lockdown, which was initially scheduled to end on 18 May 2020. However, owing to an increase in the number of new cases of people contracting the virus, the government of Eswatini has extended the lockdown by one month, until 19 June 2020.

During the partial lockdown, limited postal services are being offered.

Consequently, delivery standards are not being met.