Service Announcements

18 Mar 2020
Panama – Service disruption

Correos de Panamá has updated that owing to airlines’ lack of capacity, and as part of COVID-19 prevention measures, it is currently unable to send outgoing mail to destinations in Africa, Asia, Europe and Oceania as well as certain Latin American countries (Argentina, Aruba, Ecuador, Haiti, Honduras, Peru, Suriname and Venezuela, Bolivarian Rep.). In addition, delays are expected in delivery of mail addressed to Panama. Hence, normal quality and delivery time standards for the various services cannot be met. Correos de Panamá is thus declaring a situation of force majeure and is ceasing, with immediate effect, to accept outgoing and transit mail items for the above-mentioned destinations until such time as airlines inform it that the situation has improved.

18 Mar 2020
New Zealand – Changes on delivery process

New Zealand Post has advised of changes to its delivery processes. As part of measures taken to minimize the spread of COVID-19, from 16 March 2020 onwards, postal deliveries will be made as follows:

Products requiring signature on delivery
For all postal items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.

Products not requiring signature on delivery
For all postal items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.

18 Mar 2020
Portugal – measures to limit the spread of novel coronavirus (COVID-19)

CTT Correios de Portugal has advised that as part of measures to minimize the spread of COVID-19, all postal items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman/postwoman will ask the recipient for their given name and family name, and will enter this information, followed by “CV19”, in the signature field on the handheld device. This temporary measure came into force from 16 March 2020 and will remain in effect until further notice.

18 Mar 2020
Sri Lanka – Disruption of mail operations owing to COVID-19

Sri Lanka Post has advised that the government's decision to declare holidays for the public and private sector from 16 to 19 March 2020, to help prevent the COVID-19 outbreak from spreading, will disrupt all inbound and outbound mail operations. All mail processing and delivery is suspended until 20 March 2020. The government may decide to further extend the holidays once it has reviewed the situation.

17 Mar 2020
Saudi Arabia – Suspension of the provision of written proof of delivery to addressees

Saudi Post, has advised that in accordance with the measures taken to minimize the spread of the novel coronavirus (COVID-19) and the requirements of the government of Saudi Arabia, all letter-post, parcel-post and EMS items requiring signature on delivery will, for security reasons, provisionally be delivered to customers indirectly. Consequently, it will not be mandatory for Saudi Post to provide written proof of delivery and the delivery will be based on a code sent to the addressee’s mobile phone.