Press Statement #4: SingPost confirms two new cases of COVID-19 at Packet-Processing Facility, bringing total cases at SingPost to 8

Last update: 2 April 2020 17:30:25


Press statement for 2 April 2020


SingPost today confirms two more employees who have tested positive for COVID-19. Both employees are full-time SingPost employees working on level 5 of SingPost’s mail processing facility.


This brings the total number of confirmed COVID-19 cases at SingPost to eight, comprising one contract staff and seven full-time employees.


All affected staff are not postmen and have no contact with members of public through their line of work. The employees work in a staff-only area that cannot be accessed by members of the public and uses a separate staff entrance at the rear of the SingPost building.


The cluster at SingPost began when a contractor reported to work on 19 March while on medical leave. He was subsequently tested positive for COVID-19. Between 27 March and 02 April, seven full-time SingPost employees tested positive for COVID-19, with dozens more quarantined as a precautionary measure.


The team immediately disinfected all operational facilities at SingPost Centre and spent countless hours facilitating through contact tracing.


SingPost prepared to deal with manpower disruption; Business continuity preparations since January 2020


SingPost has implemented its business continuity plans to weather through the challenges that the COVID-19 cluster has posed to its operations.


Our employees are of utmost importance to us. In our planning, we prioritised their safety, health and well-being, because without them, SingPost will not be able to perform its national duty.


Even as early as January, SingPost has been preparing for a possible disruption by the coronavirus, given the extent of community spread globally and in Singapore. SingPost has a national service obligation to fulfil – to ensure continuity of mail delivery services within Singapore. To ensure this, we have devised business continuity plans for COVID-19. All scenarios planned for were geared towards avoiding a total service disruption as far as possible.


Team segregation protocols were implemented right after Chinese New Year, in anticipation of similar measures recommended by the Government. To assure our staff and visitors of our cleaning regime, we also increased the frequency of cleaning of common areas and provided hand sanitisers at all entrances and exits of our premises. Our post offices are cleaned four times daily. Twice daily temperature-taking regime was also implemented across the company and travel restrictions were issued to employees in tandem with government advisories.


When Malaysia enacted its Movement Control Order, it affected many of our employees. Within 24 hours, we made arrangements for a few hundred Malaysian team members who left their families back in Malaysia to stay with us. Even with that, we have maintained our service quality to the best of our ability.


Possible delay in mail delivery of up to three working days


A good number of employees are currently under Quarantine Orders issued by the Ministry of Health, or placed on leave of absence by SingPost as a precautionary measure to curb the spread. To cope with the loss of manpower, SingPost has started reaching out to companies with excess manpower to supplement the shortfall.


Some of these companies have been adversely affected by the slowdown, for example, in the aviation sector. With the increase in demand for domestic deliveries, we anticipate that we will require more manpower and will therefore work with industries with excess manpower to create more jobs in the immediate term.


We anticipate a delay in delivery of up to an additional three working days but we continue to do our utmost in fulfilling our commitment to the Nation, even as we tackle the COVID-19 situation together. We seek the public’s patience and understanding.