Press Statement #2 on Confirmed COVID-19 Cases at SingPost Packet-Processing Facility

Last update: 28 March 2020 22:40:33


Media Statement for 28 March 2020


Fourth and fifth confirmed cases at SingPost; packet-sorting facility disinfected, operations to resume on Monday, 30 March


SingPost today confirms two more employees who tested positive for COVID-19. The full-time SingPost employees work on the same floor as the previously announced three staff members, comprising one contract staff and two full-time employees. This brings the total number of confirmed cases at SingPost to five.


All staff members who are confirmed cases worked at the packet-sorting facility at SingPost, which is a restricted, staff-only area that cannot be accessed by members of public. Staff members working at the packet-sorting facility use a separate staff entrance at the back of the SingPost building and do not pass through the SingPost Centre shopping mall when they enter or leave their workplace.


The Ministry of Health (MOH) have also served Quarantine Orders to other staff members who are identified to be close contacts of the confirmed cases so far.


Since Thursday 26 March, SingPost has suspended packet-sorting operations for a thorough cleaning and disinfection. We have since been given approval by NEA to resume operations on Sunday, 29 March As previously mentioned, we expect only a slight delay in the delivery of packages. Letter mail delivery is not affected.


All affected staff are not postmen and therefore have no contact with members of public in their line of work.


Fake news circulating via WhatsApp


Earlier today (Saturday, 29 March) we are made aware of an audio clip circulating via WhatsApp, warning members of public to set aside mail for at least a day before handling them. In the clip, the man claimed to have seen a report on a postal worker who tested positive for COVID-19 spitting on letters. This is not true in Singapore.


The clip is believed to have originated from Malaysia and have also been debunked by the Malaysian authorities. We urge members of the public to stop circulating the audio clip.


Since earlier this year, SingPost have tightened processes to ensure the well-being of our staff and our customers. This include a strict temperature and health declaration regime by our staff, team segregation policies, social distancing measures at the workplace and round-the-clock equipment wipe-downs.


We seek the kind understanding of the public during this difficult time and urge that we stand united against falsehoods that may spread unnecessary panic.


SingPost will also like to stress that there is no evidence of contracting the virus through mail and postal items at this time.