How does SMS Mail Work?
You can do barcode label printing for SMS Mail via Ezy2ship website or Ezy2ship kiosks located at designated SingPost Post Offices. Paste the labels and post your items at SingPost Post Office counters accordingly. Find post offices near you via Locate Us.
How do I track the delivery status of SMS Mail?
You can check the delivery status of SMS Mail via Track Item or via SingPost Mobile App. By entering the SMS reference number (e.g. SP002828A900110090004), you are able to track the delivery status of SMS Mail after it has been posted.
What is the maximum weight and dimension of an SMS Mail item?
The item must not be heavier than 2kg or larger than 30 cm (L) x 19 cm (W) x 7 cm (H).
What is the SMS notification message which recipient receives?
The SMS notification message format as follows: “Good day, your mail item [item number] has been delivered to your letterbox. Please ignore this message if item has already been collected.”
When will the recipients received the SMS notification?
SMS notification will be sent to the recipient’s mobile phone on the same day that the item was successfully delivered.
What happen if delivery to letter box was unsuccessful?
Our Postman will deliver the item to the recipient’s letter box and a SMS text will be sent to the recipient’s mobile phone number on the same day upon successful delivery. In the event that delivery is unsuccessful for whatever reason (for example, the letter box is full), our postman will proceed to attempt delivery at the recipient’s door-step. Where door-step delivery is also not possible (for example, where no one is at home), a Delivery Advice will be placed at the door-step informing the recipient to collect his item from the nearest post office. In this case, no SMS will be sent.
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