Shopping & POPStation
Which retailers offer delivery to the POPStation?
We are constantly working with the retailers to offer consumers delivery to the POPStations. Check out current retailers here. Request your favourite retailers to offer POPStation for you on their websites!
How do I collect my parcels from the POPStation?
After you have chosen to deliver your parcel to a POPStation from your retailer’s website, SingPost will deliver the parcel to your POPStation. You will receive an sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7. Click here to learn more.
Do I have to pay to collect my parcel at the POPStation?
No, you do not have to pay any additional cost to collect your parcel at the POPStation.
Do I need to register for a POPStation account to deliver my parcel to a POPStation?
Currently, you do not need to register for a POPStation account. You can shop with our partner retailers and choose to deliver your parcels to a POPStation for self-collection. We will create a POPStation account for you and send it to your email account, after you have chosen to deliver your parcel to the POPStation. Simply login with your ID and password to retrieve information on your POPStation parcels.
Why do I receive an email on my POPStation account? What can I do with it?
We will create a POPStation account for you and send it to your email account, after you have shopped online with our partner retailers and chosen to deliver your parcel to the POPStation. Simply login with your ID and password to retrieve information on your POPStation parcels. You will be able to track your parcels, retrieve Collection PIN codes and more features to come! Alternatively, you can also choose to collect the parcels using the POPStation mobile app.
I did not choose to collect my parcel at the POPStation. Why did I receive a Delivery Advice to do so?
You were not at home to receive your parcel when our courier tried to deliver to your delivery address. Hence our courier redirected your undelivered parcel to a POPStation nearby for you to pick-up 24/7 at your own convenience. Simply bring the Delivery Advice to the designated POPStation and follow the instruction on the kiosk to retrieve your parcel.
How much time do I have to collect my parcel from the POPStation?
You will have 5 days from the time you receive the sms/email notification or the Delivery Advice to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Singapore Post Centre.
Can I authorise someone to collect my parcel?
You may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.
Can I return my parcel to the POPStation?
You can return your online purchase to any POPStation if you have a valid return label issued by your retailer. Simply pack the item you wish to return is a box, place the ezyReturn label on the box and go to any POPStation to return your item.
Can I direct my other SingPost mails, Registered Articles and parcels into the POPStation?
At the moment, you can only choose to deliver your parcel to the POPStation when you shop online with any of our partner retailers.
Can I still use POPStation if I do not have a hand phone or tablet?
The customers are required to key in the One Time Pin (OTP) that is send to their registered hand phone number to open the locker. This security measure is for us to validate the customer and ensure that only the right customer collects the parcel.
Visit www.mypopstation.com for more information about POPStation.
Could not find your answer? Contact our Customer Service