Sending Overseas via Speedpost
How can I trace/check the status of a letter/parcel?
As each shipment is tracked by a unique Tracking Number, we strongly recommend the sender to keep a copy of the consignment note for reference. Use our Track Item feature under Quick Tasks to get the status of your letter/parcel.
Why does my item take longer to arrive than what is quoted / stated?
The delivery time is provided as a general guide. Items are subject to variation depending on multiple factors including customs inspections.
What should I do if my recipient did not receive the shipment I sent?
Our Track and Trace system provides up-to-date information on your shipment location. If your shipment did not arrive after the estimated delivery time by 1 to 2 weeks, please contact our hotline at 1800 222 5777 (for Singapore only) / +65 6222 5777 (when calling from outside Singapore) for assistance
How much does it cost to send an item?
For Speedpost International, it will depend on speed, weight and destination. Use the Service Finder to compare rates and select a service that is most suited for your budget and needs.
I have an item to send. How do I arrange for a collection?
To send an item, you can login to www.ezy2ship.com as a guest if you are not a corporate customer. Using ezy2ship, you can prepare, pay and print label for your shipment as well as schedule an item pick-up. You can also call our hotline at 1800 222 5777 (for Singapore only) / +65 6222 5777 (when calling from outside Singapore) to arrange for courier collection. Please note that a booking fee of S$5 will apply for for phone bookings.
What is the maximum weight I can send?
The maximum weight that you can send is 30kg per item.
I do not know the actual weight of my item. Can I still send it?
Please write/print the gross weight of your item on the consignment note or ezy2ship shipping label. At the Speedpost Processing Centre or post office, we will weigh your shipment with a calibrated weighing machine. Our Customer Service Officer will inform you to top up the difference if your parcel is heavier than what you have given.
What is the maximum size of item I can send?
For every service that Speedpost offers, there are specific weights and dimensional limits that apply globally. The following information is provided as a general guide:
|Description||Restrictions may vary depending on the destination|
[LxWxH = Length x Width x Height]
|2 m (max. length 1.05m; L + 2W + 2H must not exceed 2m)|
|3 m (max. length 1.50m; L + 2W + 2H must not exceed 3m)|
Can I send item(s) addressed to an overseas PO Box address?
Most overseas destinations accept items addressed to PO Box addresses. For more details, you can refer to the Service Guide. For delivery to an overseas PO Box address, please write the recipient’s contact number on the consignment note.
Where can I find my tracking number?
A unique tracking number will be issued and printed onto the shipping label when a shipment is created via www.ezy2ship.com. Otherwise, the tracking number is the number below the barcode found on the top right hand corner of the consignment note.
Can I track my shipment if I do not have my tracking number?
You can track your item only if you have the tracking number. It is important to keep a copy of the ezy2ship shipping label or the consignment note as it contains information like tracking number.
What should I do if my recipient received the item in damaged condition?
Your recipient must check the condition of the item upon delivery. If the parcel is damaged, he/she must not accept it. He/She must inform you so that you can make a report to Singapore Post.
Can I claim for delayed shipments?
Singapore Post will make every reasonable effort to deliver the shipment. Delivery times are provided as a general guide. Delivery is subject to variation depending on multiple factors including customs inspections.
How do I get the Proof of Delivery or a signed copy of the consignment note?
You can contact our Customer Service Hotline for assistance. Please note that the Proof of Delivery (in physical or electronic form) would only be available after five (5) working days.
How do I file a claim for a lost shipment?
Customer Care Manager
Speedpost Customer Care
Singapore Post Limited
10 Eunos Road 8, #06-30
Singapore Post Centre
Fax: 6842 5114
What is your claim policy?
Claims for lost or damaged item will be honoured on the condition that Singapore Post is satisfied that the claim is justified.
|Speedpost Express||Up to US$100 per shipment|
|Speedpost Priority||Up to S$150 per shipment|
|Speedpost Standard||Up to S$90 per shipment for selected destinations only|
|Speedpost Economy||Up to S$90 per shipment for selected destinations only|
What is GST handling fee?
GST handling fee is the fee for administering the payment of GST to Singapore Customs for and on behalf of the recipient. A flat rate of S$10 per consignment will be charged as GST handling fee. You can pay the GST handling fee in cash when the item is delivered to you or when you collect the item at the post office.
Could not find your answer? Contact our Customer Service