Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via Contact Us. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. You may check on the delivery status via our Track Item tool.