From 1 November 2019, SmartPac will be delivered to the letterbox only. Now you can retrieve your packages at your own convenience. Doorstep delivery still applies for SmartPac posted by 25 October 2019. Click here to find out more.
Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via Contact Us. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. You may check on the delivery status via our Track Item tool.
SmartPac will be delivered to your letterbox and the delivery note will be signed by the Postman.
From 1 November 2019, all SmartPac products will be delivered only to the letterbox. Click here to find out more.