Receiving Registered Mail Items
Registered Service is a optional sign-for service with tracking and signature on delivery in Singapore and most destinations. For Registered Service (International), if the addressee confirms non-receipt or request for proof of delivery, SingPost can check with the postal organization at destination. If a Registered Service mail item is declared lost, SingPost will provide compensation of up to S$68 or up to the declared value, whichever is lower.
For any unsuccessful deliveries (local and international), a delivery advice will be placed at the addressee’s address.
For Registered Service (Singapore), you can collect your mail from the designated post office or choose to redirect it to another post office of your convenience.
For Registered Service (International), collection or redirection depends on the destination.
To collect your mail, you will need to bring along the delivery advice and any other identification documents that is required by the relevant postal administration.
Track your registered mail HERE. For Registered Service (International), SingPost provides the status up to the dispatch of the registered mail from Singapore to its destination. Please note that registered mail statuses may not be available depending on the destination.
For Registered Service (Singapore), if the registered mail is not collected within 10 days, it will be returned to the sender.
For Registered Service (International), the retention period varies based on the destination postal administration but the average duration ranges between 7 and 30 days.
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