Receiving Registered Article Items
Unlike normal mail, registered article service offers proof of delivery and limited tracking features. For International Registered Article, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S$68 per article or the declared value of the content, whichever is lower.
For any unsuccessful delivery be it local or overseas, a delivery advice will be slipped underneath the door of the addressee's address. For local item, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery. For international item, the abovementioned arrangement shall apply.
As collection timing may vary, it is advisable to check the timing before proceeding to the post office to collect.
The addressee shall bring along his/her NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.
You may track your item HERE. For International Registered Article, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available on our website.
If a local item which is not collected within 10 days, it will be returned to the sender. For international items, the retention period varies from post to post but the average duration ranges between 7 and 30 days.
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