13 Oct 2017

SingPost celebrates its outstanding employees

The 21 outstanding employees who goes the extra mile to deliver.

Singapore, 12 October 2017 – Singapore Post (SingPost) celebrates its outstanding employees who have gone the extra mile to deliver exceptional service to its customers. There are 21 employees recognised in this year’s Best Ambassadors of the Year awards.

World Post Day is celebrated around the world and SingPost commemorates World Post Day by honouring its best staff. The 2017 Best Ambassadors of the Year award winners were selected from across the SingPost group, including its subsidiaries: CouriersPlease, Famous Holdings, Quantium Solutions, SP eCommerce and SP Parcels. SingPost also presented Commendation Awards to 480 staff, an increase of 25 from 455 in the previous year.

Mr Paul Coutts, Group Chief Executive Officer, said: "Our employees are our greatest assets and the winners have shown what it means to be customer-centric and delivering what matters to our customers. This extends from the frontline with our staff making deliveries, or servicing customers at the post office, to the backend, where they work diligently to fulfil customers’ orders or process parcels in good order, all year round. No matter how digitally advanced we are, the human touch in our business will be increasingly important and it makes the SingPost experience complete.”

He added, "As we transform, grow our business and set sights into the future, we will continue to recognise the contributions from our staff. No success and growth will be possible without their dedication and hard work. People are at the heart of our business, customers or employees alike.”

These employees were identified based on their work performance, customer commendations and how well they uphold the SingPost values of Trust, Total Customer, One Team, Top Execution and Transformation.

Here are some examples of the exemplary service delivered by our Best Ambassadors:

Best Post Office Ambassador, Mdm Koh Lim Chew
Mdm Koh Lim Chew has been working conscientiously in SingPost for 38 years. She started out in 1979 as a counter staff handling bill payments as well as providing postal services for customers at the General Post Office located at the Fullerton Building. Mdm Koh is now a post office branch manager at Tampines Central Post Office. She does not hesitate to go the extra mile for our customers. Often times, she will personally deliver parcels to customers who accidentally leave their parcels behind at the post office so that customers avoid an extra trip to the post office. Our customers are grateful and touched by her warm service.

Best Postman, Mr Rajan S/O Shanmuganathan
Mr Rajan S/O Shanmuganathan frequently volunteers to help his teammates when they face difficulties. He is proactive in helping them clear additional work to ensure that the job is completed on time. He is familiar with delivery areas that are more challenging and will assist less experienced colleagues with those areas. He shows care and concern for his teammates and is well liked by many. Once, a fellow postman was unwell when making a delivery and Rajan went to his aid and helped to complete the round before handling his own delivery.

Best Ambassador of SP Parcels, Ms Ismadiana Binte Samsudin
Ms Ismadiana Binte Samsudin is a diligent and reliable Parcel Ambassador. She is a dedicated employee who is willing to work extra hours to help with urgent deliveries and peak season volumes. On one occasion, a customer had requested for a parcel to be redirected from a POPStation to her door step by 9pm as the delivery consisted of temperature sensitive items. Diana worked late to make the delivery and ensured that the customer received her parcel in good condition. The customer was very appreciative for the late night delivery and impressed with her positive attitude.

Best Ambassadors of the Year award winners

Category Name
Best Postman Khamis Bin Chik
Latif Bin Idris
Rajan S/O Shanmuganathan
Best Post Office Ambassador Koh Lim Chew
Sembrano Pecache Ferdinand Maximillian
Best Postal Operations Service Ambassador Abdul Jalil Bin Mohamed
Chia Wee Pei
Mohammed Nizam Bin Ibrahim
Best Financial Services Ambassador Chua Dianna Roncisvalles
Best Bulk Mail Service Ambassador Yu Ching Soon
Best Ambassador of SP Parcels Carrick Tan Wu Chin
Ismadiana Binte Samsudin
Best Ambassador of Quantium Solutions Leung Tsz Hang
Norazimah Binte Azmi
Rodel Rianzares
Best Ambassador of CouriersPlease Elita-Ann Johnson
Naomi Ilai
Best Ambassador of Famous Holdings Loh Jia Jun
Best Ambassador of SP eCommerce Mirasol Corpuz
Best Customer Care Ambassador Esmeralda Tecson Rafols
Best Support Ambassador Lou Tze Ing


About Singapore Post Limited

For over 150 years, Singapore Post (SingPost) as the country’s postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore.

Today, SingPost is pioneering and leading in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and around the world, with operations in 19 markets.

Building on its trusted communications through domestic and international postal services, SingPost is taking the lead in end-to-end integrated and digital mail solutions. The suite of SingPost eCommerce logistics solutions includes front end web management, warehousing and fulfilment, last mile delivery and international freight forwarding.

Media Contact

Hong Mei Yu
Tel: +65 6845 6298
Email: hongmeiyu@singpost.com

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