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SmartPac Domestic Service Terms & Conditions (T&Cs)

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Version 09/2014


1. DEFINITIONS:

  1. “BMC” means SingPost’s Bulk Mail Centre at 10 Eunos Road 8, Singapore Post Centre (via East Entrance – 10 Eunos Road 5), Singapore 408600;
  2. “Doorstep Delivery” shall have the meaning given in Clause 6.1(a);
  3. “Maximum Dimension Limit” shall have the meaning given in Clause 2.1;
  4. “Maximum Weight Limit” shall have the meaning given in Clause 3.1;
  5. “Overweight Surcharges” shall have the meaning given in Clause 4.1(b);
  6. “Recipient” means the individual or company named by the Sender to whom the SmartPac Domestic product is to be delivered;
  7. “Sender” means the successful applicant or user of the Service;
  8. “Service” means the distribution of the SmartPac Domestic products in Singapore;
  9. “SmartPac Domestic box” means a postage pre-paid carton box issued by SingPost and designated as such;
  10. “SmartPac Domestic envelope” means a postage pre-paid poly envelope issued by SingPost and designated as such; and
  11. “SmartPac Domestic product” means a SmartPac Domestic box or a SmartPac Domestic envelope (as the context may require).

 

2. MAXIMUM DIMENSIONS

2.1 Each SmartPac Domestic product shall be subject to the following maximum dimension limits (each, a “Maximum Dimension Limit”):

(a) each SmartPac Domestic box shall not be more than 190mm (width) x 300mm (depth) x 70mm (height); and

(b) each SmartPac Domestic envelope shall not be more than 260mm (width) x 330mm (length).

2.2 The Sender shall ensure that each SmartPac Domestic product is not packed and/or stretched beyond the aforesaid maximum dimensions after packing the items to be delivered into the SmartPac Domestic product.

2.3 Any SmartPac Domestic product which is posted by the Sender and which exceeds the aforementioned maximum dimensions may, at SingPost’s absolute discretion, be rejected for delivery and be disposed of in such manner as SingPost deems fit.

 

3. MAXIMUM WEIGHT LIMIT

3.1 The SmartPac Domestic products shall be subject to the following maximum weight limits (each, a “Maximum Weight Limit”):

(a) each SmartPac Domestic box together with its contents shall not exceed a maximum weight limit of 3 kilograms; and

(b) each SmartPac Domestic envelope together with its contents shall not exceed a maximum weight limit of 1 kilogram.

 

4. OVERWEIGHT SURCHARGES

4.1 Any SmartPac Domestic product which is posted by the Sender and which exceeds the Maximum Weight Limit applicable to it may, at SingPost’s absolute discretion, either:

(a) be rejected for delivery and be disposed of in such manner as SingPost deems fit; or

(b) be delivered subject to payment of the following additional charges (“Overweight Surcharges”):

SmartPac Domestic box Overweight Surcharges
Exceeds Maximum Weight Limit by 1 kg or less SGD$0.90*
Exceeds Maximum Weight Limit by between 1 kg and 2 kg SGD$2.50*

 

SmartPac Domestic envelope Overweight Surcharges
Exceeds Maximum Weight Limit by 1 kg or less SGD$0.90*
Exceeds Maximum Weight Limit by between 1 kg and 2 kg SGD$0.90*
Exceeds Maximum Weight Limit by between 2 kg and 3 kg SGD$1.80*
Exceeds Maximum Weight Limit by between 3 kg and 4kg SGD$3.40*

 

4.2 Payment of Overweight Surcharges shall be made in the following manner:

(a) in the event of a successful Doorstep Delivery, by the Recipient or any person to whom the SmartPac Domestic product is handed over at the Recipient’s address. For the avoidance of doubt, SingPost may, at its absolute discretion, refuse to complete the Doorstep Delivery if the Overweight Surcharges are not paid;

(b) in the event that the Recipient or person to whom a Doorstep Delivery is attempted to be made refuses to pay the applicable Overweight Surcharges, SingPost may, at its absolute discretion, use reasonable endeavors to return the SmartPac Domestic product to the Sender at the Sender’s address as stated by the Sender, upon which if the Sender pays the Overweight Surcharges and such other additional administrative charges as may apply, SingPost shall deliver the SmartPac Domestic product to the Recipient in accordance with Clause 6;

(c) in the event that SingPost is unable to successfully make a Doorstep Delivery in accordance with Clause 4.2(a) above, because no person makes himself or herself available at the Recipient’s address to take delivery of the SmartPac Domestic product, SingPost may slot a delivery advice into the Recipient’s letterbox, in which case the Recipient may, within ten (10) working days from the date of the delivery advice, choose to pay the applicable Overweight Surcharges and such other additional administrative charges as may apply and self-collect the SmartPac Domestic product at the post office stated on the delivery advice;

(d) in the event that SingPost is unable to successfully return the SmartPac Domestic product to the Sender in accordance with Clause 4.2(b) above because no person makes himself or herself available at the Sender’s address to take delivery of the SmartPac Domestic product, SingPost may slot a delivery advice into the Sender’s letterbox, in which case the Sender may, within ten (10) working days from the date of the delivery advice and at the post office stated on the delivery advice, choose to:

(i) pay the applicable Overweight Surcharges and such other additional administrative charges as may apply, following which SingPost shall deliver the SmartPac Domestic product to the Recipient in accordance with Clause 6; or

(ii) pay such additional administrative charges as may apply and self-collect the SmartPac Domestic product (upon which the SmartPac Domestic product will be deemed returned by SingPost to the Sender); or

(e) in such other manner as SingPost may in its absolute discretion deem fit, failing which SingPost may, at its absolute discretion, decline to deliver the SmartPac Domestic product, and may dispose of the SmartPac Domestic product in such manner as it deems fit, and SingPost’s obligations herein shall be deemed fully discharged.

4.3 For the avoidance of doubt, the Sender shall not be able to make payment of Overweight Surcharges prior to delivery, even if the Sender is aware that the SmartPac Domestic product posted by the Sender exceeds the Maximum Weight Limit. The Sender shall be responsible for ensuring that SmartPac Domestic products adhere to the Maximum Weight Limit.

 

5. COLLECTION CUT-OFF TIMES AND SERVICE LEVELS

5.1 The Sender shall ensure that each SmartPac Domestic product posted at any SingPost post office and/or the BMC complies with the terms and conditions herein.

5.2 Subject always to any delay which may arise as a result of SingPost attempting to procure payment of the Overweight Surcharges in the manner set out in Clause 4.2, SingPost shall use reasonable efforts to provide the following service levels based on the collection cut-off times set out below:-.

(a) SingPost post office bulk posting product: 90% delivered on next working day if the SmartPac Domestic product is posted:-

Monday to Thursday

  1. Within CBD by 7pm; or
  2. Outside CBD by 5pm.

Friday

  1. Within CBD by 8pm; or
  2. Outside CBD by 6pm.

(b) BMC: 90% delivered on next working day if the SmartPac Domestic product is posted within the BMC operating hours. BMC operating hours are:-Monday to Friday 9.00am to 6.00pm.

(c) SingPost post office counter: 90% delivered on next working day if the SmartPac Domestic product is posted before 3pm.

Subject to the above (and in particular, to any delay which may arise as a result of SingPost attempting to procure payment of the Overweight Surcharges in the manner set out in Clause 4.2), SingPost shall use reasonable efforts to deliver the SmartPac Domestic product to the Recipient’s address indicated by the Sender on the delivery note (based on time in Singapore) on the next working day from the date the SmartPac Domestic product is marked as having been received by SingPost (i.e. J + 1).

Note : “J” refers to the date of posting.

5.3 For the avoidance of doubt, where the SmartPac Domestic product is posted at the BMC, no docket or confirmation of receipt (or similar document) will be issued by SingPost.

5.4 Subject always to the applicable Maximum Dimension Limit and Maximum Weight Limit having been complied with, if the SmartPac Domestic product cannot be delivered for any reason (including without limitation, if the Recipient refuses to accept delivery or if the address stated in the delivery note is invalid), SingPost shall use reasonable endeavours to return the SmartPac Domestic product to the Sender subject to such additional administrative charges as may apply, provided that the Sender’s address is clearly stated on the delivery note.

 

6. DELIVERY

6.1 SingPost will attempt to deliver the SmartPac Domestic product to the Recipient in the following order: -

(a) Delivery to the Recipient’s door-step at the Recipient’s address as stated by the Sender, but not necessarily to the named Recipient personally (“Doorstep Delivery”). The delivery note for each SmartPac Domestic product which is delivered to the Recipient’s door-step shall be signed by the Recipient or any person to whom the SmartPac Domestic product is handed over at the Recipient’s address.

(b) Delivery to the Recipient’s letterbox only after SingPost has attempted Doorstep Delivery without success (“Letterbox Delivery”). The delivery note for each SmartPac Domestic product which is delivered to Recipient’s letterbox will be signed by the postman.

(c) If the Recipient’s letterbox is full or of an older version of which the dimensions are too small to fit the SmartPac Domestic product, SingPost will slot a delivery advice into the Recipient’s letterbox. The Recipient shall use the delivery advice to arrange for a second delivery attempt to the Recipient’s address as stated on the delivery note, or to redirect the SmartPac Domestic product to any SingPost post office for the Recipient’s self-collection purpose. Alternatively, the Recipient may choose to self-collect the SmartPac Domestic product from the post office stated on the delivery advice. Redirection to an address other than the address stated in the delivery note or any other SingPost post office is available subject to payment of additional administrative charges. The Recipient shall sign on the delivery note upon receiving the SmartPac Domestic product.

6.2 The SmartPac Domestic product shall be deemed to be delivered and SingPost’s obligations herein shall be deemed fully discharged: –

(a) upon successful Doorstep Delivery as described in Clause 6.1(a); or

(b) upon successful Letterbox Delivery as described in Clause 6.1(b); or

(c) upon self-collection as described in Clause 6.1(c); or

(d) on the date of expiry of ten (10) working days from the date of the delivery advice described in Clause 6.1(c), after which the SmartPac Domestic product may be disposed of in such manner as SingPost deems fit.

 

7. REQUEST FOR DUPLICATE COPIES OF THE DELIVERY NOTE

7.1 A duplicate copy of the signed delivery note is available upon payment of Singapore Dollars Two (SGD$2.00)* (available within 3-5 working days from the date of request).

 

8. RESTRICTED AREAS

8.1 The Service is provided only to locations within the main island of the Republic of Singapore (including Sentosa Island and Jurong Island but excluding the other off-shore islands).

 

9. SENDER’S RESPONSIBILITIES

9.1 The Sender shall ensure that the name, address and telephone number of both the Sender and the Recipient are clearly and accurately stated on the delivery note.

9.2 If the Recipient is a company or any entity other than an individual, the Sender shall ensure that:-

(i) the name of such company or entity;

(ii) address; and

(iii) name, department and/or section of the person to whom the SmartPac Domestic product is to be marked to the attention of, are clearly and accurately stated on the delivery note.

 

10. PROHIBITION

10.1 Dangerous and prohibited items, including but not limited to explosives, poison, flammable items, radioactive material, compressed gas, corrosive, firearms and any items which by its nature or packaging may expose officers of SingPost to injury or cause damage to other items, are prohibited by law and will not be accepted.

10.2 Coins, bank notes, currency notes or securities of any kind payable to bearer are to be sent via insured post only. Compensation will not be payable for such lost items under the Service.

 

11. LIMITATION OF LIABILITY

11.1 To the extent permitted by law, and subject to satisfactory proof of claim by the Sender, SingPost’s liability for any damages or loss whatsoever to the Sender in contract, tort (including negligence) or otherwise whosoever and whatever the cause thereof, arising by reason of or in connection with the Service, shall be limited to and be no more than a maximum of three (3) SmartPac Domestic products to be provided to the Sender. For the avoidance of doubt, SingPost shall not be liable to pay the Sender any monetary compensation whatsoever.

11.2 SingPost shall not be in breach of these terms and conditions, and shall not be liable to the Sender for its failure to perform its obligations if, and to the extent that, such failure results from the Sender failing to perform any of its obligations under these terms and conditions.

 

12. EXCLUSION OF RIGHTS OF THIRD PARTIES

12.1 No party other than the Sender or SingPost has rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of the terms set out herein.

 

13. CLAIMS

13.1 All claims by the Sender in relation to any failure on SingPost to perform its delivery obligations under the Service herein must be made within fourteen (14) days from the date the SmartPac Domestic product is posted at any SingPost post office or the BMC. Such claims may be made:-

(a) online via www.singpost.com/contactus; or

(b) via SingPost’s customer service hotline at 1605; or

(c) in writing by sending such claim to:

SmartPac Domestic / Registered Mail Enquiry Section
Singapore Post Limited
10 Eunos Road 8
Singapore Post Centre
Singapore 408600,

and in each case, each claim must be accompanied by supporting documents and relevant receipts, when requested by SingPost.

 

14. ENTIRE AGREEMENT

14.1 The Sender shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Sender. The rights and protections conferred on SingPost under these SmartPac Domestic Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Sender. In the event that any of these SmartPac Domestic Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these SmartPac Domestic Service Terms & Conditions set out herein shall prevail.

 

*All charges stated herein are exclusive of Goods and Services Taxes (“GST”) and are subject to prevailing GST.