Remittance Services
CASHOME-Visa Money Transfer
Sending money to your loved ones back home is now a breeze with CASHOME - the smart, simple and safe remittance service by Singapore Post.
- CASHOME - Visa Money Transfer
- Which countries can I send money to with Visa Money Transfer?
- Check out daily Visa Money Transfer exchange rate at vPOST
- Frequently Asked Questions (FAQs)
CASHOME - Visa Money Transfer
Need to pay your overseas Visa credit card bills or send money to your children studying overseas? Use our CASHOME - Visa Money Transfer service - a cost-effective solution meeting all your needs.
SingPost is the first post office in the world to offer a Visa Money Transfer service. CASHOME - Visa Money Transfer is a fast, convenient, and secure remittance service that allows the transfer of money into a Visa card. Your beneficiaries can access money using their Visa card at any of the over 27 million Visa merchants or 1 million Visa ATMs worldwide. Additionally, you can send money to recipients with Visa cards issued in Mexico, South Africa, Kazakhstan, Lativia, Greece, Slovenia, Czech Republic, Luxembourg, Malta, Norway, Poland, Switzerland and more.
To use CASHOME - Visa Money Transfer service, all it takes is to visit any post office conveniently located island-wide. To further enhance customer convenience, this service is available 24/7 on our Self-serviced Automated Machine (SAM).
What's more? CASHOME- Visa Money Transfer is also available online on SingPost's internet portal, vPOST, enabling you to send money to your loved ones overseas from the comfort of your home.
To send money via CASHOME-Visa Money Transfer, just follow the easy steps below:
There are 3 ways in which you may send money via CASHOME-Visa Money Transfer Service:
- Over-The-Counter at post offices
- Selected SAM located at the post office
- SingPost's Internet Portal, vPOST
You can register for this service at any post office. Download our brochure now. With the CASHOME card, you can send money to your loved ones via any post office, selected SAM and vPOST.
Hurry down to any post office and sign up for CASHOME TODAY! For more information on CASHOME Remittance, visit any post office or call 1605.
Which countries can I send money to with Visa Money Transfer?
You can now send money to 49 countries via Visa Money Transfer:
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Frequently Asked Questions (FAQs)
- Overview
- Sending Money
- Receiving Money
- Fee/Charges
- Limits
- Time
- Security
- Transaction Queries
- Service Issue
1.1 What is CASHOME Visa Money Transfer?
CASHOME-Visa Money Transfer is a remittance service offered by SingPost in collaboration with Visa International. It is a fast, convenient and secured remittance service that allows the transfer of money into a Visa Credit, Visa Debit or Visa Prepaid Card in 49 global markets worldwide.
1.2 Which are the 49 countries which I can send money to?
Through SingPost's CASHOME-Visa Money Transfer Service, you can remit money to Recipient's Visa Credit, Visa Debit or Visa Prepaid Card issued in the following countries:
- Australia
- Austria
- Bangladesh
- Belgium
- Brazil
- Bulgaria
- Canada
- China
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Italy
- Kazakhstan
- Korea (South)
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portgual
- Romania
- Russia
- Scotland
- Slovakia
- Slovenia
- South Africa
- Spain
- Sri Lanka
- Switzerland
- Taiwan (Only Available to Taiwan Debit Card)
- Thailand
- United Kingdom
- Vietnam
1.3 Where can I find this CASHOME-Visa Money Transfer Service?
CASHOME-Visa Money Transfer service is now available at the following channels:
- All post offices located island-wide
- Selected SAM located at the Post Office
- SingPost's internet portal, vPOST
1.4 How does it work?
You can use your NETS card or cash to remit funds to a Visa cardholder. The money will be processed through Visa's international network and the funds will be credited to your designated recipient's Visa account within three working days.
The recipient can then access the funds sent to his/her Visa card at any of the 27 million Visa acceptance locations or through any of the one million Visa/Plus ATMs worldwide that offer cash access in local currency, instead of having to travel to a bank branch or agent location.
The convenience that the service offers through SingPost's wide network of post offices, SAM and now through SingPost's very own internet portal, vPOST, has proven that it is a smarter way to remit money via CASHOME-Visa Money Transfer service with Visa's vast acceptance locations and ATMs worldwide.
1.5 What are the benefits of CASHOME-Visa Money Transfer?
The key benefits of the service are:
- Low transfer fee
- Fund is directly credited into the recipient's Visa Credit, Visa Debit or Visa Prepaid Card account
- Simple transfer procedures as only the recipient's name and Visa card number is required
- Easy access island-wide at all post offices, selected SAM and on SingPost's internet portal, vPOST.
2.1 Do I need a Visa Card to be able to use the service?
No. You may fund the transaction by NETS or by Cash. The funds will be electronically transferred to your Recipient's Visa Card. To send money via CASHOME-Visa Money Transfer Service via:
- Post Offices: CASH and NETS are accepted
- SAM: Only NETS is accepted
- vPOST: Only eNETS Debit Card is accepted
2.2 Do I need to register for the service?
Yes, you will need to register for a CASHOME Card at any post office. A CASHOME Card is an identification card for you to use at any post office, selected SAM and vPOST to remit money to your recipient. This saves you the hassle of filling up any forms for subsequent transactions.
You are also required to do a one-time registration of the designated recipient's name and 16 digits Visa Credit, Visa Debit or Visa Prepaid Card. Should there by any changes in the recipient's Visa card number or you would like to add on more recipients to your CASHOME Card, you need to proceed to any post office to do so regardless if the transaction would be done at the Post Office, on SAM or vPOST online.
In addition, If you would like to transact CASHOME-Visa Money Transfer service via vPOST, you would also need to register as a vPOST member first.
2.3 How do I send money?
There are 3 ways in which you may send money via CASHOME Visa Money Transfer Service:
1. Through all post offices island-wide (Over-The-Counter)
This is the most conventional way to send money to your loved ones through our vast post office network island-wide. The Post Office Staff would assist you with the CASHOME-Visa Money Transfer transaction.
Step 1: You need to first register for a CASHOME Card at any of our post offices by presenting your NRIC, Work Permit or Passport. You will be presented with a CASHOME Card instantly.
Step 2: You will also need to do a one-time registration of the Recipient's details in the CASHOME Card and you will have to provide the staff at the post office with the Recipient's Name and 16-digit Visa Credit, Visa Debit or Visa Prepaid Card number whom you would like to send the money to.
Step 3: Advise the staff who is the intended recipient and the amount to send.
Step 4: Make payment via CASH or NETS over the counter and you will receive a CASHOME-Visa Money Transfer transaction receipt. The money will be credited into the recipient's Visa Card in 2-3 working days.
For subsequent CASHOME-Visa Money Transfer transactions at the post office, please present your CASHOME Card to the staff and proceed with Step 3 & Step 4.
However, please note that should you need to register for any new recipients, you would still have to do so at any post office. Do ensure that you bring your CASHOME Card along to register the new recipients (Recipient's Name and 16-digit Visa Card number).
2. Through Selected SAM located at the post office
To further meet your remittance needs, you may want to send money via CASHOME Visa Money Transfer on our selected SAM at your own convenience!
Steps 1 & 2: You would have to ensure that both Steps 1 & 2 above are completed before you could start transacting CASHOME-Visa Money Transfer on SAM.
Step 3: Go to any SAM located at any post office. Select the Remittance icon on the right hand side of the SAM Screen. Insert the CASHOME Card and follow through the simple step-by-step guide screen flow on SAM to select the desired Recipient to send the money to and key in the amount to send.
Step 4: Confirm that all information is correct before proceeding to the payment page. Payment can only be made by NETS for SAM transactions and you will receive a CASHOME-Visa Money Transfer Transaction receipt. The money will be credited into the recipient's Visa Card in 2-3 working days.
For subsequent CASHOME Visa Money Transfer transactions at SAM, you may just proceed with Step 3 & Step 4.
However, please note that should you need to register for any new recipients, you would still have to do so at any post office. Do ensure that you bring your CASHOME Card along to register the new recipients (Recipient's Name and 16-digit Visa Card number).
3. Through SingPost's internet portal, vPOST
To provide you with even greater convenience, you can now send money via CASHOME-Visa Money Transfer at the comfort of your own home anytime via SingPost's online portal, vPOST!
Step 1 & 2: You would have to ensure that both Steps 1 & 2 above are completed before your CASHOME Card is ready for use.
Step 3: Upon completing Steps 1 & 2, you would also need to do a one-time registration as a vPOST Member. You may follow the following procedure:
1) Log on to vPOST's website at www.vPOST.com.sg and register as a vPOST customer
2) Submit a copy of your NRIC/Work Permit to vPOST Operations Team via any of the following means:
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Fax: 6841 3982
- Submit at any post office
- Normal Mail: 10 Eunos Road 8 #01-35A Singapore Post Centre Singapore 408600
3) Upon receiving a copy of your NRIC/Work Permit, vPOST Operations Team will verify your account and send you an unique PIN number to the mailing address indicated on the NRIC/Work Permit for you to log on to vPOST and activate your vPOST account so that you can start using the various on-line transaction modules such as bill payments, online shopping and remittance services on vPOST.
Step 4: Log on to your vPOST account using your User ID and Password. Select the My Remittance (CASHOME) icon on the left hand side menu bar. You will then be prompted to key in your 12-digit CASHOME Card Number. Follow through the simple step-by-step guide screen flow on vPOST to select the desired Recipient to send the money to and key in the amount to send.
Step 5: Confirm that all information is correct before proceeding to the payment page. Payment can only be made by e-NETS Debit for vPOST transactions and you are encouraged to print out the CASHOME-Visa Money Transfer transaction receipt before you exit from the transaction module. The money will be credited into the recipient's Visa card in 2-3 working days.
For subsequent CASHOME-Visa Money Transfer transactions on vPOST, you just need to proceed with Steps 4 & 5.
However, please note that should you need to register for any new recipients, you would still have to do so at any post office. Do ensure that you bring your CASHOME Card along to register the new recipients (Recipient's Name and 16-digit Visa Card number).
2.4 When can I start sending money via CASHOME Visa Money Transfer?
You may start transacting via CASHOME-Visa Money Transfer when you have already applied for a CASHOME Card with Recipient 'sName and the 16-digit Visa Card number registered at the post office.
If you are a new customer to CASHOME, you will be given the option to choose whether you would like to sign up as a vPOST customer at the post office so as to enable you to have the option to perform selected remittance services on vPOST in future. Staff at the post office will be able to assist you with this.
In order to transact CASHOME-Visa Money Transfer on vPOST, a customer needs to sign up as a vPOST member and have his/her vPOST account verified by sending the NRIC or Work Permit to vPOST Operations team so that an unique PIN number will be sent to the mailing address stated in the customer's NRIC/Work Permit for customer to activate the vPOST account so as to perform online remittance, bill payments or other on-line shopping transactions.
2.5 Can money be sent to any Visa card worldwide?
Through SingPost's CASHOME-Visa Money Transfer Service, you can remit money to Recipient's Visa Card issued in the 49 countries.
2.6 What if I don't know the Visa Card number of my recipient?
You will need the recipient's 16-digit Visa card number to remit the money. As the Recipient's Visa card number is confidential information, it should be protected and shared only with trusted parties.
2.7 Can I pay for goods and services with Visa Money Transfer?
As Visa Money Transfer is a remittance service, it therefore does not provide any purchase guarantee or protection for goods and services purchased.
2.8 How will I be informed that the funds have been successfully sent?
You will receive a transaction confirmation receipt once your transaction is confirmed. In the event that the remittance is unsuccessful, we will notify you at the earliest possible time.
If you are transacting online via vPOST, you are encouraged to print out the transaction payment page for reference.
3.1 Who can receive money?
Anyone with a valid Visa card issued in the 49 countries stated in point 1.2 can receive money through SingPost’s CASHOME-Visa Money Transfer remittance service.
However do note that a few card issuing banks in certain countries do not support this service due to system constraints. The sender has to check with our staff at the post office regarding this.
3.2 Does the Recipient have to pay the transaction fees?
Our transaction fees are charged to the Sender and not the Recipient.
3.3 How can I access my money or get cash when my money is on the card?
You can access money using your Visa card at any of the over 27 million Visa merchants and over at 1 million Visa ATMs worldwide.
If money has been sent to your Visa Debit card, you will be able to withdraw the money from your bank account the usual way.
If money has been sent to your Visa Credit card, please check with your card issuer about fees relating to cash advances against the funds received through Visa Money Transfer.
3.4 Can I use my bank account to receive funds?
If the card you are using to receive funds is a Visa Debit card, the funds will be directly posted to the bank account linked to that card. However, you will not be able to have the money transferred to a bank account directly. You would have to provide a Visa card number to receive the money.
3.5 Can I accept payment for goods and services with Visa Money Transfer?
As SingPost's CASHOME-Visa Money Transfer is a remittance service, it therefore does not provide any purchase guarantee or protection for goods or services purchased.
4.1 What are the fees involved in Visa Money Transfer?
SingPost's CASHOME-Visa Money Transfer service is one of the most competitively priced remittance services in the market. The Sender needs to pay a nominal flat fee of S$9.00 for each CASHOME Visa Money Transfer transaction.
4.2 Who pays the fees, the person sending the money or the person receiving it?
The Sender remitting the money pays the transaction fee.
4.3 Can I choose which currency to remit the money to?
You can only remit money in the Recipient's Visa Card account billing currency. If the Visa Card account billing currency is unavailable; the money transferred will be automatically converted into the Recipient's official currency.
4.4 What exchange rate is used?
The exchange rate used will be the prevailing rate quoted to you at the point of the remittance transaction.
5.1 What is the minimum and maximum amount I can transfer?
In order to ensure the maximum security for the remittance transaction and in keeping with money transfer regulations, the maximum remittance amount is limited to S$3,500 per sender per day.
6.1 How long does the money take to be credited?
Once the transfer is successfully initiated, it will normally take up to 2 – 3 working days for the money to be credited into the Recipient's Visa Card account.
Please note that Beneficiary will generally receive the money within 2-3 working days. However, you may wish to note that credit to Beneficiary's Visa Card Account can be delayed due to various factors including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations and non-working days in respective countries. SingPost shall not be liable in any way for any loss or damage incurred by you whatsoever or howsoever caused arising, directly or indirectly, in connection with the transmission, delay or failure of transmission of instructions by Visa International Service Association or any other entity involved in the process of the funds transfer or due to any government order, law levy, tax or exchange restrictions or any other cause of any kind which is beyond SingPost's control.
7.1 Is the service secure?
YES, the service is extremely secure. SingPost is committed to safeguarding your personal information and privacy. Visa Card numbers are also encrypted in the system and stored securely.
7.2 Is there a payment guarantee?
SingPost will ensure that money will be credited to the Visa card number provided by the Sender.
7.3 Is there an audit trail for funds received?
Yes, SingPost is obliged by law to hold details of all transactions.
8.1 Can I cancel the transaction?
As the transfer is initiated immediately upon completion of the transaction, you are unable to cancel it.
8.2 I have provided the wrong details. What should I do?
You need to present the original receipt at the post office where the transaction was performed and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time.
8.3 What should I do when my recipient received payment in the wrong currency?
You need to present the original receipt at the post office where the transaction was performed and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time.
8.4 What should I do when my recipient reports non-receipt of the remittance money?
Once the recipient’s Visa card number has been provided, he/she should receive the money on their card within 2-3 working days. In exceptional cases, it could be extended to 4 days if there is a delay at their bank.
Please note that Beneficiary will generally receive the money within 2-3 working days. However, you may wish to note that credit to Beneficiary's Visa Card Account can be delayed due to various factors including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations and non-working days in respective countries. SingPost shall not be liable in any way for any loss or damage incurred by you whatsoever or howsoever caused arising, directly or indirectly, in connection with the transmission, delay or failure of transmission of instructions by Visa International Service Association or any other entity involved in the process of the funds transfer or due to any government order, law levy, tax or exchange restrictions or any other cause of any kind which is beyond SingPost's control
9.1 Where can I call for assistance in case of service issues?
You may call our customer service hotline at 1605.
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