Remittance Services

CASHOME-Visa Personal Payments

Sending money to your loved ones back home is now a breeze with CASHOME - the smart, simple and safe remittance service by Singapore Post.

CASHOME - Visa Personal Payments

Need to pay your overseas Visa credit card bills or send money to your children studying overseas? Use our CASHOME - Visa Personal Payments service - a cost-effective solution meeting all your needs.

 

SingPost is the first post office in the world to offer Visa Personal Payments service. CASHOME - Visa Personal Payments is a fast, convenient, and secure remittance service that allows you to send money to any overseas issued Visa card. Simply send money via cash or NETs and the money will be credited on the recipient's bank account via Visa Debit Card, or credited to the recipient's Visa Credit Card or Visa Prepaid card. Your beneficiaries can access money using their Visa card at any of the over 27 million Visa merchants or 1 million Visa ATMs worldwide.

To use CASHOME - Visa Personal Payment service, all it takes is to visit any post office conveniently located island-wide. To further enhance customer convenience, this service is also available 24/7 on our Self-serviced Automated Machine (SAM).

To send money via CASHOME-Visa Personal Payments, just follow the easy steps below:

 

There are 2 ways in which you may send money via CASHOME-Visa Personal Payment Service:

  1. Over-The-Counter at post offices
  2. Selected SAM located at the post office

You can register for this service at any post office. Download our brochure now. With the CASHOME card, you can send money to your loved ones via any post office and selected SAM.

Hurry down to any post office and sign up for CASHOME TODAY! For more information on CASHOME Remittance, visit any post office or call 1605.

top


Which countries can I send money to with Visa Personal Payments?

You can now send money to 49 countries via Visa Personal Payments:

  • Australia
  • Austria
  • Bangladesh
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia

  • Finland

  • France

  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Italy
  • Kazakhstan
  • Korea (South)

 

  • Latvia

    Lithuania 
  • Luxembourg

  • Malaysia
  • Malta 
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portgual 
  • Romania
  • Russia
  • Scotland
  • Slovakia
  • Slovenia  
  • South Africa
  • Spain
  • Sri Lanka
  • Switzerland
  • Taiwan (Only available to Taiwan Debit Card)
  • Thailand
  • United Kingdom
  • Vietnam

top

Frequently Asked Questions (FAQs)

Download PDF

  1. Overview
  2. Sending Money
  3. Receiving Money
  4. Fee/Charges
  5. Limits
  6. Time
  7. Security
  8. Transaction Queries
  9. Service Issue

 

top

1. Overview

1.1 What is CASHOME Visa Personal Payments?

CASHOME-Visa Personal Payment sis a remittance service offered by SingPost in collaboration with Visa International. It is a fast, convenient and secured remittance service that allows the transfer of money into a Visa Credit, Visa Debit or Visa Prepaid Card in 49 global markets worldwide.

1.2 Which are the 49 countries which I can send money to?

Through SingPost's CASHOME-Visa Personal Payments Service, you can remit money to Recipient's Visa Credit, Visa Debit or Visa Prepaid Card issued in the following countries:

  1. Australia
  2. Austria
  3. Bangladesh
  4. Belgium
  5. Brazil
  6. Bulgaria
  7. Canada
  8. China
  9. Cyprus
  10. Czech Republic
  11. Denmark
  12. Estonia
  13. Finland
  14. France
  15. Germany
  16. Greece
  17. Hong Kong
  18. Hungary
  19. India
  20. Indonesia
  21. Ireland
  22. Italy
  23. Kazakhstan
  24. Korea (South)
  25. Latvia
  26. Lithuania
  27. Luxembourg
  28. Malaysia
  29. Malta
  30. Mexico
  31. Netherlands
  32. New Zealand
  33. Norway
  34. Philippines
  35. Poland
  36. Portgual
  37. Romania
  38. Russia
  39. Scotland
  40. Slovakia
  41. Slovenia
  42. South Africa
  43. Spain
  44. Sri Lanka
  45. Switzerland
  46. Taiwan (Only Available to Taiwan Debit Card)
  47. Thailand
  48. United Kingdom
  49. Vietnam

1.3 Where can I find this CASHOME-Visa Personal Payments Service?

CASHOME-Visa Personal Payment service is now available at the following channels:

  • All post offices located island-wide
  • Selected SAM located at the Post Office

 

1.4 How does it work?

You can use your NETS card or cash to remit funds to a Visa cardholder. The money will be processed through Visa's international network and the funds will be credited to your designated recipient's Visa account within three working days.

The recipient can then access the funds sent to his/her Visa card at any of the 27 million Visa acceptance locations or through any of the one million Visa/Plus ATMs worldwide that offer cash access in local currency, instead of having to travel to a bank branch or agent location.

The convenience that the service offers through SingPost's wide network of post offices and SAM has proven that it is a smarter way to remit money via CASHOME-Visa Personal Payments service with Visa's vast acceptance locations and ATMs worldwide.

1.5 What are the benefits of CASHOME-Visa Personal Payments?

The key benefits of the service are:

  • Low transfer fee
  • Fund is directly credited into the recipient's Visa Credit, Visa Debit or Visa Prepaid Card account
  • Simple transfer procedures as only the recipient's name and Visa card number is required
  • Easy access island-wide at all post offices and selected SAM.

top

2. Sending Money

2.1 Do I need a Visa Card to be able to use the service?

No. You may fund the transaction by NETS or by Cash. The funds will be electronically transferred to your Recipient's Visa Card. To send money via CASHOME-Visa Personal Payment Service via:

  • Post Offices: CASH and NETS are accepted
  • SAM: Only NETS is accepted

 

2.2 Do I need to register for the service?

Yes, you will need to register for a CASHOME Card at any post office. A CASHOME Card is an identification card for you to use at any post office and selected SAM to remit money to your recipient. This saves you the hassle of filling up any forms for subsequent transactions.

You are also required to do a one-time registration of the designated recipient's name and 16 digits Visa Credit, Visa Debit or Visa Prepaid Card. Should there by any changes in the recipient's Visa card number or you would like to add on more recipients to your CASHOME Card, you need to proceed to any post office to do so regardless if the transaction would be done at the Post Office or on SAM.

2.3 How do I send money?

There are 2 ways in which you may send money via CASHOME Visa Personal Payments Service:

1. Through all post offices island-wide (Over-The-Counter)

This is the most conventional way to send money to your loved ones through our vast post office network island-wide. The Post Office Staff would assist you with the CASHOME-Visa Personal Payment transaction.

Step 1: You need to first register for a CASHOME Card at any of our post offices by presenting your NRIC, Work Permit or Passport. You will be presented with a CASHOME Card instantly.

Step 2: You will also need to do a one-time registration of the Recipient's details in the CASHOME Card and you will have to provide the staff at the post office with the Recipient's Name and 16-digit Visa Credit, Visa Debit or Visa Prepaid Card number whom you would like to send the money to.

Step 3: Advise the staff who is the intended recipient and the amount to send.

Step 4: Make payment via CASH or NETS over the counter and you will receive a CASHOME Visa Personal Payments transaction receipt. The money will be credited into the recipient's Visa Card in 2-3 working days.

For subsequent CASHOME-Visa Personal Payments transactions at the post office, please present your CASHOME Card to the staff and proceed with Step 3 & Step 4.

However, please note that should you need to register for any new recipients, you would still have to do so at any post office. Do ensure that you bring your CASHOME Card along to register the new recipients (Recipient's Name and 16-digit Visa Card number).

2. Through Selected SAM located at the post office

To further meet your remittance needs, you may want to send money via CASHOME Visa Personal Payments (previously known as Visa Money Transfer) on our selected SAM at your own convenience!

Steps 1 & 2: You would have to ensure that both Steps 1 & 2 above are completed before you could start transacting CASHOME-Visa Personal Payments on SAM.

Step 3: Go to any SAM located at any post office. Select the Remittance icon on the right hand side of the SAM Screen. Insert the CASHOME Card and follow through the simple step-by-step guide screen flow on SAM to select the desired Recipient to send the money to and key in the amount to send.

Step 4: Confirm that all information is correct before proceeding to the payment page. Payment can only be made by NETS for SAM transactions and you will receive a CASHOME-Visa Personal Payments (Previously known as Visa Money Transfer)Transaction receipt. The money will be credited into the recipient's Visa Card in 2-3 working days.

For subsequent CASHOME Visa Personal Payments (previously known as Visa Money Transfer) transactions at SAM, you may just proceed with Step 3 & Step 4.

However, please note that should you need to register for any new recipients, you would still have to do so at any post office. Do ensure that you bring your CASHOME Card along to register the new recipients (Recipient's Name and 16-digit Visa Card number).

2.4 When can I start sending money via CASHOME Visa Personal Payments?

You may start transacting via CASHOME-Visa Personal Payments when you have already applied for a CASHOME Card with Recipient 's Name and the 16-digit Visa Card number registered at the post office.

2.5 Can money be sent to any Visa card worldwide?

Through SingPost's CASHOME-Visa Personal Payments service, you can remit money to Recipient's Visa Card issued in the 49 countries.

2.6 What if I don't know the Visa Card number of my recipient?

You will need the recipient's 16-digit Visa card number to remit the money. As the Recipient's Visa card number is confidential information, it should be protected and shared only with trusted parties.

2.7 Can I pay for goods and services with Visa Personal Payments?

As Visa Personal Payments is a remittance service, it therefore does not provide any purchase guarantee or protection for goods and services purchased.

2.8 How will I be informed that the funds have been successfully sent?

You will receive a transaction confirmation receipt once your transaction is confirmed. In the event that the remittance is unsuccessful, we will notify you at the earliest possible time.

top

3. Receiving Money

3.1 Who can receive money?

Anyone with a valid Visa card issued in the 49 countries stated in point 1.2 can receive money through SingPost’s CASHOME-Visa Personal Payments remittance service.  

However do note that a few card issuing banks in certain countries do not support this service due to system constraints. The sender has to check with our staff at the post office regarding this. 

3.2 Does the Recipient have to pay the transaction fees?

Our transaction fees are charged to the Sender and not the Recipient.

3.3 How can I access my money or get cash when my money is on the card?

You can access money using your Visa card at any of the over 27 million Visa merchants and over at 1 million Visa ATMs worldwide.

If money has been sent to your Visa Debit card, you will be able to withdraw the money from your bank account the usual way.

If money has been sent to your Visa Credit card, please check with your card issuer about fees relating to cash advances against the funds received through Visa Personal Payment.

3.4 Can I use my bank account to receive funds?

If the card you are using to receive funds is a Visa Debit card, the funds will be directly posted to the bank account linked to that card. However, you will not be able to have the money transferred to a bank account directly. You would have to provide a Visa card number to receive the money.

3.5 Can I accept payment for goods and services with Visa Personal Payments?

As SingPost's CASHOME-Visa Personal Payments is a remittance service, it therefore does not provide any purchase guarantee or protection for goods or services purchased.

top

4. Fees/Charges

4.1 What are the fees involved in Visa Personal Payments?

SingPost's CASHOME-Visa Personal Payments service is one of the most competitively priced remittance services in the market. The Sender needs to pay a nominal flat fee of S$9.00 for each CASHOME Visa Personal Payments transaction.  

4.2 Who pays the fees, the person sending the money or the person receiving it?

The Sender remitting the money pays the transaction fee.

4.3 Can I choose which currency to remit the money to?

You can only remit money in the Recipient's Visa Card account billing currency. If the Visa Card account billing currency is unavailable; the money transferred will be automatically converted into the Recipient's official currency.

4.4 What exchange rate is used?

The exchange rate used will be the prevailing rate quoted to you at the point of the remittance transaction.

top

5. Limits

5.1 What is the minimum and maximum amount I can transfer?

In order to ensure the maximum security for the remittance transaction and in keeping with money transfer regulations, the maximum remittance amount is limited to S$3,200 per sender per day.

top

6. Time

6.1 How long does the money take to be credited?

Once the transfer is successfully initiated, it will normally take up to 2 – 3 working days for the money to be credited into the Recipient's Visa Card account.

Please note that Beneficiary will generally receive the money within 2-3 working days. However, you may wish to note that credit to Beneficiary's Visa Card Account can be delayed due to various factors including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations and non-working days in respective countries. SingPost shall not be liable in any way for any loss or damage incurred by you whatsoever or howsoever caused arising, directly or indirectly, in connection with the transmission, delay or failure of transmission of instructions by Visa International Service Association or any other entity involved in the process of the funds transfer or due to any government order, law levy, tax or exchange restrictions or any other cause of any kind which is beyond SingPost's control.

top

7. Security

7.1 Is the service secure?

YES, the service is extremely secure. SingPost is committed to safeguarding your personal information and privacy. Visa Card numbers are also encrypted in the system and stored securely.

7.2 Is there a payment guarantee?

SingPost will ensure that money will be credited to the Visa card number provided by the Sender.

7.3 Is there an audit trail for funds received?

Yes, SingPost is obliged by law to hold details of all transactions.

top

8. Transaction Queries

8.1 Can I cancel the transaction?

As the transfer is initiated immediately upon completion of the transaction, you are unable to cancel it. 

8.2 I have provided the wrong details. What should I do?

You need to present the original receipt at the post office where the transaction was performed and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time. 

8.3 What should I do when my recipient received payment in the wrong currency?

You need to present the original receipt at the post office where the transaction was performed and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time. 

8.4 What should I do when my recipient reports non-receipt of the remittance money?

Once the recipient’s Visa card number has been provided, he/she should receive the money on their card within 2-3 working days. In exceptional cases, it could be extended to 4 days if there is a delay at their bank.

Please note that Beneficiary will generally receive the money within 2-3 working days. However, you may wish to note that credit to Beneficiary's Visa Card Account can be delayed due to various factors including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations and non-working days in respective countries. SingPost shall not be liable in any way for any loss or damage incurred by you whatsoever or howsoever caused arising, directly or indirectly, in connection with the transmission, delay or failure of transmission of instructions by Visa International Service Association or any other entity involved in the process of the funds transfer or due to any government order, law levy, tax or exchange restrictions or any other cause of any kind which is beyond SingPost's control  

top

9. Service Issues

9.1 Where can I call for assistance in case of service issues?

You may call our customer service hotline at 1605.


top