Postal Services Guide
Section 1 : Counter Services
SingPost has a wide network of more than 55 post offices located strategically islandwide. Moreover, with over 25 authorised postal agents and over 300 stamp vendors covering the entire island, it allows easy and convenient access to the essential postal services for our valued customers.
For services around the clock, we have more than 290 SAM kiosks conveniently located islandwide. which customers can easily access to perform multiple transaction-related activities such as stamp purchases, bill payments, telco cards top-ups, renewals, ticketing, and more, using an all-in-one integrated platform.
Principal Postal Services
Postal service provides delivery of letters, postcards and small packets to both local and overseas addresses.
||Philatelic refers to the collection of postage stamps and postal stationery such as first day covers, annual stamp collections etc. Philatelic services are available at 11 selected post offices. For more details on our service offerings, please refer to Section 4 or visit our website.|
|Speedpost Worldwide Service Insurance
||Insurance for Speedpost Express Service is available at 3% of the declared value on the consignment note and shipping invoice, subject to a minimum of $30 per shipment. The maximum insured value per shipment is $99,999. Insurance for Speedpost Worldwide Services (except Speedpost Express) is available at 1.5% of the declared value on the consignment note and shipping invoice, subject to a minimum of $5 per shipment. The maximum insured value per shipment is $20,000. Please refer to http://www.speedpost.com.sg/downloads/speedpost_worldwide_insurance_premium.pdf for more information.|
|Bulk Post (M Bag) Service
||This service is for mailers who send large quantities of printed paper items to a single addressee at regular or frequent intervals. Posting is accepted only at the Bulk Mail Centre 10 Eunos Road 8 East Entrance #01-38 Singapore Post Centre Singapore 408600. The minimum weight limit for each bag is 5 kg and maximum limit is 30 kg (to United Kingdom, the maximum weight shall be 20 kg). The items cannot be registered or insured.|
|Express Delivery Service||This service provides for delivery to be expedited once the item arrives at the office of destination. Only applicable for overseas posting. An express fee of $2.00 is charged in addition to normal postage and other fees payable.|
|Registered Article Service
||This service is ideal for confidential or important items which require special handling, processing and accountability Letters, including aerogrammes, letter packets, small packets, domestic parcels and literature for the blind may be registered but not overseas parcels. A fee of $2.24 (Local and includes GST) and $2.20 (Overseas) per article is payable in addition to normal postage and other charges. Article must be tendered over the counter and a receipt obtained Advice of Delivery The sender will be advised when the item posted is received by the addressee. A fee of $1.00 is payable in addition to normal postage and other charges at the time of posting. Service is not available for Speedpost Islandwide and Worldwide Services.|
|Certificate of Posting for an Unregistered Article||A certificate of posting may be obtained for any unregistered postal article upon payment of an additional fee of 20 cents at the time of posting.|
|International Reply Coupons
||The International Reply Coupons are intended to provide a means of prepayment for replies by post. These coupons may be exchanged in any country of the Universal Postal Union for a stamp or stamps representing the minimum postage applicable for an unregistered letter to any country by airmail.
Selling Price and Exchange Value
The selling price for an International Reply Coupon at Singapore Post Offices is at $2.50. The International Reply Coupons presented at Singapore Post Offices will be exchanged for stamps amounting to $1.30. International Reply Coupons issued have expiry dates printed on them. Refer to the front of the coupons for the expiry date.
||P.O. Box service allows you to rent a letter box from Singapore Post and have your mail kept in security when you are conducting contests, away on vacation, business trips or if you are simply looking for total privacy. For more details, please refer to PO Box webpage.|
||Poste Restante is a free service for a limited period for the delivery of travellers' mail over the counter at Paya Lebar Post Office Branch at 11 Tanjong Katong Road, #03-08/98 One KM Mall, Singapore 437157.|
|Mail Redirection and Mail Retention Service
||Mail Redirection service allows your mail to be sent to your new address until you have settled down and informed your friends and business associates of your change of address.
Mail Retention service allows your mail to be kept safely at the post office when you are away for an extended period of time and protects your home by not allowing strangers to know you have been out for some time. Details are available at Retain Mail webpage.
|Mail Retrieval||A fee of $20.00 (plus prevailing GST) per article is charged for the reclaim of mail.|
|Mail Order Services||This service is for the convenience of customers for the ordering of goods and services through the mail.|
|Customs Clearance||A fee of $2.00 is payable by the addressee of each postal article on which customs duty is leviable.|
||Postage stamps are available in denominations of 5¢, 20¢, 30¢, 45¢, 50¢, 55¢, 65¢, 80¢, $1.10, $2, $5 and $10. Also available are No-Value-Indicator (NVI) stamps, which do not bear a printed postage value but can be used on local mail up to the basic weight step. Postage stamps are available in the form of labels, loose pieces, stamp sheets, sheetlets, and booklets.|
||Postal stationery items available consist of stamped light air letter forms (aerogrammes), Postpac envelopes and cartons, Postubes, prepaid envelopes, security envelopes and international reply coupons. Packing materials such as loose-fill foam, cotton twines, cushion wrap, and air bubble sheets are also on sale at post offices. For a detailed list, including box PostPac dimensions, please refer to Post Offices webpage.|
In addition to Postal Services, SingPost offers a wide range of services such as collection of bill payments, acceptance of applications, sales of air tickets and traveller's cheques, encashment of travelers cheques, and many more. For more information, please refer to Post Offices.