Registered Article - Frequently Asked Questions (FAQs)

Q1: What are the mail items that I can send via registered article?
Q2: How much do I need to pay for the registered article service?
Q3: What is the difference between normal and registered mail?
Q4: How do I send a mail item as registered article?
Q5: What happens if no one is at home to receive the registered article item?
Q6: How do I know the status of my registered item? Is my Registered Article electronically tracked when delivered?
Q7: How do I file for an enquiry of my registered article?
Q8: How much will I be compensated if my registered article is lost?
Q9: How do I file for a claim?
Q10: What happens if I forget to collect my registered article item?
Q11: How does a sender reclaim a registered item that has been unsuccessfully delivered to both the addressee and the sender?



Q1: What are the mail items that I can send via registered article?

All mail items may be accepted as registered article provided the service is available to the country of destination.

Q2: How much do I need to pay for the registered article service?

The local registered article service costs S$2.24 including GST and for international, S$2.20.  This is in addition to the postage cost.  Postage cost varies according to the destination and weight of the item. Click here for postage rates.
 

Q3: What is the difference between normal and registered mail?

Unlike normal mail, registered article service offers proof of delivery and limited tracking features. For International Registered Article, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S$68 per article or the declared value of the content, whichever is lower.


Q4: How do I send a mail item as registered article?

Registered article must be handed over to the staff at the post office counter.

Q5: What happens if no one is at home to receive the registered article item?

For any unsuccessful delivery be it local or overseas, a delivery advice will be slipped underneath the door of the addressee's address. For local item, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery. For international item, the abovementioned arrangement shall apply.

As collection timing may vary, it is advisable to check the timing before to the post office to collect.

The addressee shall bring along his/her NRIC or identification card, and delivery advice, as well as any other identification documents required by the relevant postal administration.

 

Q6: How do I know the status of my registered article itemitem? Is my Registered Article electronically tracked when delivered?

You may track your item at www.singpost.com. For International Registered Article, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available at www.singpost.com. 


Q7: How do I file for an enquiry of my registered article item?

An enquiry should only be raised if the addressee confirmed non-receipt of the item.  Please allow the following time frames before making enquiry on your Registered Article:

a) Local to Local - After 7 working days from date of posting.

b) Local to Overseas (via Air) - After 18 working days from date of posting.

c) Local to Overseas (via Surface) - After eight (8) weeks from date of posting.

The overseas postal administration may take up to two (2) months or 60 days to give a conclusive reply to your enquiry. All enquiries must be made within six (6) months from the date of posting.

You would need to provide a copy of the posting receipt, the registered article number, details of the content, sender and addressee, and a letter from the addressee confirming non-receipt of the article. You can fill in the form online.


Q8: How much will I be compensated if my registered article is lost?

The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required.

Q9: How do I file for a claim?

All claims must be filed in writing to SingPost within six (6) months from the date of posting. It must be accompanied by the following:

Complete the attached Claim Form in full (a claims form will be sent to you via email). Please type or write legibly.  Attach a clear copy of the registered article posting receipt. Attach all copies of relevant receipts or supporting documents to substantiate the amount being claimed, e.g. original purchase receipt, electronic payment confirmation, proforma/ commercial invoice, etc.  Mail, e-mail or fax the form and your supporting documents to:

Customer Relations Manager
Customer Service
Singapore Post Limited
10 Eunos Road 8 #06-33
Singapore Post Centre
Singapore 408600
Fax: 6842 5114
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  


Q10: What happens if I forget to collect my registered article item?

If a local item which is not collected within 10 days, it will be returned to the sender. For international items, the retention period varies from post to post but the average duration ranges between 7 and 30 days.


Q11: How does a sender reclaim a registered item that has been unsuccessfully delivered to both the addressee and the sender?

If the item has been posted within six (6) months from the date of posting, the sender may mail, e-mail or fax the form and the supporting documents to:

Customer Relations Manager
Customer Service
Singapore Post Limited
10 Eunos Road 8 #06-30
Singapore Post Centre
Singapore 408600
Fax: 68425114

The collection point for the reclaimed registered articles is only available at Singapore Post Centre Post Office.