Registered Article - Frequently Asked Questions (FAQs)

Q1: What mail items can I send via registered article?
Q2: How much do I need to pay for registered article service?
Q3: What is the difference between normal and registered mail?
Q4: How do I send a mail item as registered article?
Q5: What happens if no one is at home to receive the registered article item?
Q6: What happens if I forget to collect my registered article item?
Q7: How do I file for an enquiry of my registered article?
Q8: How much will I be compensated if my registered article gets lost?
Q9: How do I file for a claim?

Q1: What mail items can I send via registered article?

All classes of letter post items may be accepted for registration provided the service is available to the country of destination.

Q2: How much do I need to pay for registered article service?

Excluding the postage cost for the item, the local registered article service costs S$2.24 (includes GST)  while for international, S$2.20. Postage cost varies according to the weight of the item. Click here for postage rates.

Q3: What is the difference between normal and registered mail?

Unlike normal mail, registered article service offers proof of delivery, doorstep delivery and limited tracking features.

Q4: How do I send a mail item as registered article?

Registered article must be handed over at the post office counter.

Q5: What happens if no one is at home to receive the registered article item?

For any unsuccessful delivery, a delivery advice will be slipped underneath the door. You can collect the item from the designated post office, redirect it to another post office at your convenience or reschedule for another delivery.

If you are collecting the item from the post office, you need to bring along your NRIC and the delivery advice.

Q6: What happens if I forget to collect my registered article item?

If you have not claimed your registered article item within 10 days, the item will be returned to the sender.

Q7: How do I file for an enquiry of my registered article item?

An enquiry should only be raised if the addressee claimed non-receipt of the item.  Please allow at least 18 working days for delivery of overseas registered articles before raising an enquiry.  The overseas Postal Administration may take up to two months to give a conclusive reply to your enquiries. All enquiries must be made within six months from the date of posting.

You would need to provide a copy of the posting receipt, the registered number, details of the content, sender and addressee, and a letter from the addressee confirming non-receipt of the article. You can fill in the form online.

Q8: How much will I be compensated if my registered article gets lost?

The maximum liability of SingPost for other contents is limited to S$68.00 per article or the declared value of the content, whichever is lower. You may purchase insurance offered by SingPost's insurers, if required.

Q9: How do I file for a claim?

All claims must be filed in writing to SingPost within 6 months from the date of posting. It must be accompanied by the following:

Complete the attached Claim Form in full (a claims form will be sent to you via email). Please type or write legibly.  Attach a clear copy of the registered article posting receipt. Attach all copies of relevant receipts or supporting documents to substantiate the amount being claimed, e.g. original purchase receipt, electronic payment confirmation, proforma/ commercial invoice, etc.  Mail, e-mail or fax the form and your supporting documents to:

Customer Relations Manager
Customer Service
Singapore Post Limited
10 Eunos Road 8 #01-33
Singapore Post Centre
Singapore 408600
Fax: 68425114