CASHOME-TELEGRAPHIC TRANSFER SERVICE

Sending money to your loved ones back home is now a breeze with CASHOME - the smart, simple and safe remittance service by Singapore Post.

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CASHOME-Telegraphic Transfer Service

CASHOME-Telegraphic Transfer Service is an outward electronic transfer of money sent by SWIFT/Telex to an overseas party (recipient)'s bank account. Payment is typically received within a few days depending on the currency, destination, period, and the agent bank used.

SingPost has tied-up with one of the global banks as our payment operator to provide CASHOME-Telegraphic Transfer Service to facilitate the remittances through the extensive network of correspondent banks and overseas branches. For now, you can send money via CASHOME-Telegraphic Transfer Service to 1682 selected banks across 31 countries, i.e. Bangladesh, Thailand, Cambodia, Nepal, Philippines, South Korea, Taiwan, India, Indonesia, Malaysia, Hong Kong, New Zealand, United Kingdom & selected Europe countries.

To send money via CASHOME-Telegraphic Transfer Service, just follow the easy steps below:



*  Beneficiary should receive the money within T+3 working days. However, for transfers to India local banks, it may take up to 4 working days. However, you may wish to take note that credit to Beneficiary's account could sometimes be delayed due to various factors, including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations requiring beneficiary to provide supporting documents and non-working days in respective countries.

You can register for this service at any post office. Download our brochure now. With the CASHOME card, you can send money to your loved ones via any post office.

Hurry down to any post office and sign up for CASHOME TODAY! For more information on CASHOME Remittance, visit any post office or call 1605.

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Which countries can I send money to with CASHOME-Telegraphic Transfer Service?


You can now send money to the following 32 countries via CASHOME-Telegraphic Transfer Service:

* Notice: Please kindly note that Telegraphic Transfer Service to China is suspended with effect from 13th August 2012 till further notice. We apologize for any inconvenience caused.

* Notice: Please kindly note that Telegraphic Transfer Service to Vietnam is suspended with effect from 13th June 2013 till further notice. We apologize for any inconvenience caused
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Frequently Asked Questions (FAQs)

1.     Overview
2.     Sending Money
3.     Receiving Money
4.     Fee/Charges
5.     Limits
6.     Security
7.     Transaction Queries
8.     Service Issue

1. Overview

1.1 What is CASHOME-Telegraphic Transfer Service?

CASHOME-Telegraphic Transfer Service is an electronic transfer of money sent by SWIFT/Telex to an overseas party (recipient)'s bank account. Payment is typically received within a few days depending on the currency, destination, period, and the agent bank used. SingPost has tied-up with one of the global banks as our payment operator to provide CASHOME-Telegraphic Transfer Service to facilitate the remittances through extensive network of correspondent banks and overseas branches. For now, CASHOME-Telegraphic Transfer Service only offers to 32 countries and 1682 selected banks.

1.2 What is called a SWIFT Code?

SWIFT code is a standard format of Bank Identifier Codes (BIC) and it is an unique identification code for a particular bank. These codes are used when transferring money and messages between banks. The SWIFT code consists of 8 or 11 characters. When 8-digits code is given, it refers to primary office. A correct SWIFT code is crucial in ensuring the money is successfully and promptly credited to the beneficiary's bank account for the CASHOME-Telegraphic Transfer Service remittance transaction.

• First 4 characters - Bank code (only letters)
• Next 2 characters - ISO 3166-1 alpha-2 country code (only letters)
• Next 2 characters - location code (letters & digits) – it depends on how banks set upcode
• Last 3 characters - Branch code, optional ('XXX' for primary office) (letters and digits)

1.3 Do I need to provide SWIFT Code in order to send money via CASHOME-Telegraphic Transfer Service?

No, you do not need to provide SWIFT code. For CASHOME-Telegraphic Transfer Service, SWIFT codes for the list of banks available for this service have already been updated within our system periodically.

1.4 Which are the countries that are available for CASHOME-Telegraphic Transfer Service?


Notice: Please kindly note that Telegraphic Transfer Service to China is suspended with effect from 13th August 2012 till further notice. We apologize for any inconvenience caused.

Notice: Please kindly note that Telegraphic Transfer Service to Vietnam is suspended with effect from 13th June 2013 till further notice. We apologize for any inconvenience caused.

1.5 Where is this service offered?

This service is available over-the-counter at all 58 post offices island-wide from Mondays to Fridays (Business Day), from 9.30 am to respective closing timing of the Post Office.

1.6 When will the recipient receive the money?

For any CASHOME-Telegraphic Transfer Service remittance transaction performed on T-day (exclude public holidays), the beneficiary will receive the money within T+3 working days. For CASHOME-Telegraphic Transfer Service to India, funds are normally credited to Beneficiary's account by the 3rd Business day but local Indian banks typically take 1 more day to release the incoming credits to the beneficiary, ie, T+4. For payment to India & Malaysia, it may take up to 4-5 business day. However, you may wish to take note that credit to the Beneficiary's account could sometimes be delayed due to various factors, including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations requiring beneficiary to provide supporting documents and nonworking days in respective countries.

2. Sending Money

2.1 Do I need to register for the service?

You need to first register for a CASHOME Card at any post office. A CASHOME Card is an identification card for you to use at any post office, selected SAM (if applicable) or even vPOST (if applicable) to remit money to your recipients. This saves you the hassle of filling up any form for subsequent transactions. After registering for a CASHOME Card, you are also required to do a one-time registration of the designated recipient's name and recipient's Bank Account Number at the postoffice. Should there be any change in the Recipient's Bank Account Number or if you would like to add on more recipients to your CASHOME Card, you need to proceed to any post office to do before the transaction can be done at the post office.

2.2 What Recipient's Information needs to be provided to send money?

You will need to provide to the staff at the post office with the following information when registering the Recipient Information:

For CASHOME-Telegraphic Transfer Service:

- Beneficiary's Account Number
- Country
- Currency
- Bank Name
- Bank City
- Bank Branch Name
- Branch Address (Not required for payment to Taiwan, India, Bangladesh, New Zealand, United Kingdom & Europe)
- IBAN (For U.K and Euro payment)
- IFSC Code (For India Remittance)
- Receiver Name
- Receiver Address
- Receiver Contact Number
- Purpose of Remittance

2.3 What other information is required for CASHOME Telegraphic Transfer Service to India?

It is highly recommended for you to provide your Beneficiary's Bank IFSC code so that   verification can be done against the IFSC code in our system for your selected bank branch in India.

IFSC code refers to the 11-character code uniquely identifying the beneficiary bank's    
branch. All payments will be processed via the National Electronic Funds Transfer (NEFT) system. IFSC code consists of 11 Characters eg: UTIB0000004

  • First 4 characters represent the entity (UTIB)
  • Fifth position has been defaulted with a '0' (Zero) for future use (0000004)
  • Last 6 character denotes the branch identity (UTIB0000004)

Note: Each Indian Bank branch has its own unique IFSC code.

2.4 What other information is required for CASHOME Telegraphic Transfer Service to United Kingdom and European Countries?

For payment to United Kingdom and European Countries, International Bank Account Number (IBAN) is required. The IBAN is made up of a code that identifies the country the account belongs to, the account holder's bank and the account number.

An International Bank Account Number typically contains a two-character ISO country code, two check digits for validation purposes followed by the domestic bank code and account number.

Example of IBAN

2.5  Can I send money to a Vietnam Bank US Dollar account?


 For Vietnam Telegraphic Transfer Service, it can only be sent to a Vietnamese Dong (VND) bank account from our 4 available banks under the Telegraphic Transfer Service. US Dollar account is not allowed.

Notice: Please kindly note that Telegraphic Transfer Service to Vietnam is suspended with effect from 13th June 2013 till further notice. We apologize for any inconvenience caused

2.6  What other information is required for CASHOME Telegraphic Transfer Service to Bangladesh?

For Bangladesh Telegraphic Transfer Service, the Receiver will need to provide supporting documents to the beneficiary bank before the funds could be released. Beneficiary bank requires the beneficiary to fill up the required documents at their bank in Bangladesh

In the event Sender is also the Receiver who is in Singapore, please provide another beneficiary whom the funds could be credited to. If you are unable to provide alternative beneficiary details, we would not recommend you to send money via Telegraphic Transfer Service.

For all Bangladeshi Taka payments, supporting documentation from beneficiary is typically required as per the local country's regulations.  

2.7 How do I send money?

You may send money via CASHOME-Telegraphic Transfer Service at all 61 Post Offices island-wide.

1. Through ALL 58 Post Offices island-wide (Over-The-Counter)

This is the most conventional way to send money to your loved ones through our vast Post Office network island-wide. The staff at the post office would assist you with the CASHOME-Telegraphic Transfer Service transaction.

Step 1: You need to first register for a CASHOME Card at any of the 58 post offices by presenting your NRIC or Work Permit. You will be presented with a CASHOME Card instantly.

Step 2: You will also need to do a one-time registration of the Recipient's details in the CASHOME Card and you will have to provide the staff at the post office with the Beneficiary's Bank Name, Bank City, Branch Name, Branch Address (Not required for payment to Taiwan, India, Bangladesh, New Zealand, United Kingdom & Europe.) and Account Number whom you would like to send money to.

Step 3: Advise the staff which recipient to send the money to and the amount to send.

Step 4: Make payment via CASH or NETS over the counter and you will receive a CASHOME-Telegraphic Transfer Service remittance transaction receipt. The money will be credited into the designated recipient's bank account accordingly. For subsequent CASHOME-Telegraphic Transfer Service remittance transaction at the post offices, please present your CASHOME Card to the staff at the post office and proceed with Step 3 & Step 4.

However, please note that should you need to register for any new recipients or amend the Recipient's Bank Account Number, you would have to do so at any post office. Do ensure that you bring along your CASHOME Card and your original ID e.g. NRIC.

2.8 Is registration of the CASHOME Card free?

The CASHOME Card is free! For subsequent card replacement, a S$5-fee applies each time.

2.9 Why do I need to state the purpose of each remittance transaction and/or furnish additional information?

This is required as part of our compliance with AML/CFT regulations under Monetary Authority of Singapore (Anti-Terrorism Measures) Regulations 2002 ("MAS Regulations 2002"). There might be instances where our global bank payment operator will require us to obtain further information on some transactions to comply with their AML due diligence regulations.

2.10 What if I do not know the bank account number of my recipient?

To facilitate the remittance process, please check the recipient's bank account number as you will need it to remit the money.

2.11 How long does the money take to arrive in the recipient's bank account?

Remittance transactions performed on T-day (exclude Public Holidays), the beneficiary will receive the money within 3 working days, T+3. For remittance to India, funds are normally credited to Beneficiary's account by the 3rd Business day but local Indian banks typically take 1 more day to release the incoming credits to the beneficiary, ie, T+4. However, you may wish to take note that credit to the beneficiary's account could sometimes be delayed due to various factors, including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations requiring beneficiary to provide supporting documents and non-working days in respective countries. For payment to India & Malaysia, it may take up to 4-5 business days.

2.12 How will I be informed that the funds have been successfully sent? Can I track the transaction?

You will receive a transaction confirmation receipt at the post office once your transaction is confirmed. In the event that the remittance is unsuccessful, we will notify you at the earliest possible time.

2.13 How will I know if the funds have been successfully received?

You need to check with the recipient on whether the funds are successfully transferred.

2.14  Can I send money to a corporate entity in overseas?

Yes, you can remit money to beneficiary which is a corporate entity. Please check the Beneficiary Country's Central Bank's website for any latest restriction relating to exchange controls or movement of funds into the country.

3. Receiving Money

3.1 Who can receive money?

Anyone with a valid bank account maintained with our list of 1682 Banks in the 32 countries listed as follows:


Notice: Please kindly note that Telegraphic Transfer Service to China is suspended with effect from 13th August 2012 till further notice. We apologize for any inconvenience caused.

3.2 Will the receiver receive less than the amount on the receipt?

The CASHOME-Telegraphic Transfer Service money transfer is fixed on send, and the payout amount is guaranteed. SingPost does not deduct anything from the payout amount. If a receiver receives less than the payout amount on the receipt, she/he should contact their bank to find out the reason. In some cases, a recipient's bank may charge a processing fee to the transaction, e.g. handling fees for processing payment. This service is offered under SHA charge type whereby overseas agent bank charges (if any) will be deducted from Beneficiary's remittance proceeds. 

3.3 When will SingPost extend this service to SAM?

We are unable to advise this at this juncture. SingPost is constantly reviewing our services together with our payment operator and will consider offering CASHOME-Telegraphic Transfer Service via SAM at a later phase to provide greater convenience for our customers.

4. Fees/Charges

4.1 What are the fees involved in this remittance service?

CASHOME-Telegraphic Transfer Service is one of the most competitively priced remittance services in the market. The remittance fee is at a flat rate of S$9 per transaction. For India & Bangladesh Corridor, promotional pricing of $5 will be extended for a promotional period of 3 months from now till 31 Jun 2012. Here's a comparison of our TT charges vs Other Banks' TT charges:


4.2 Who pays the fees, the person sending the money or the person receiving it?

The sender remitting the money pays the transfer fee of $9. The CASHOME-Telegraphic Transfer Service money transfer is fixed on send, and the payout amount is guaranteed. SingPost does not deduct anything from the payout amount. However, if a receiver receives less than the payout amount on the receipt, she/he should contact their bank to find out the reason. In some cases, a recipient's bank may charge processing fee to the transaction, e.g. handling fees for processing payment. This service is offered under SHA charge type whereby overseas agent bank charges (if any) will be deducted from Beneficiary's remittance proceeds. 

4.3 In the event my transaction gets rejected, what are the likely charges involved?

Refunds are made subject to payment of the Receiver Bank's charges and expenses. Receivers' banks will charge handling fees for return of funds, and this will be deducted from proceeds before returning the funds for various reasons. Funds will be returned in Singapore Dollars at the buying rate for the foreign currency then prevailing, less any applicable fees. Funds will also not be returned to the sender at the originally contracted rate. Similarly, there will not be any refund of the $5 or $9 commission which you have paid. Refunds will be made only after SingPost receives confirmation from our payment operator and its correspondent banks that the fund has been returned by Receiver's Bank.

4.4 Can I choose which currency to remit the money to?

The CASHOME-Telegraphic Transfer Service will only available in the official currency of the country you have selected.

4.5 What exchange rate is used?

The prevailing exchange rate used will be the rate quoted to you at the point of the remittance transaction.

5. Limits

5.1 What is the minimum and maximum amount I can transfer?

In order to ensure the maximum security for the remittance transaction and in keeping with money transfer regulations, the maximum remittance amount is S$3,500 per sender per day. The sender can remit money to a maximum of three recipients as long as the remittance amount does not exceed S$3,500.

6. Security

6.1 Is the service secure?

YES, the service is extremely secure. SingPost is committed to safeguarding your personal information and privacy.

6.2 Is there an audit trail for funds received?

Yes, SingPost is obligated by law to hold details of all transactions.

7. Transaction Queries

7.1 Can I cancel the transaction?

If there is an error in the CASHOME-Telegraphic Transfer Service transaction or customer wishes to withdraw the transaction, the branch is able to cancel the transaction in the system within 10 minutes from transaction. If it has exceeded 10 minutes, the transaction cannot be cancelled/stopped in our system. In this case, the sender will need to complete and sign the enquiry form and fax the form together with the copy of receipt to SingPost – Retail Operations. We will process your request and notify you on the status at the earliest possible time.

7.2 What should I do when my recipient reports non-receipt of the remittance money?

You need to present the original receipt at the post office and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time. Please note that funds will typically reach your beneficiary's account in three business days. However, credit to the beneficiary's account could be delayed due to various factors, including incorrect or incomplete payment details, ability of beneficiary bank to process incoming funds timely, local currency regulations requiring beneficiary to provide supporting documents and non-working days in respective countries. Please confirm the receipt with the payee independently as to whether funds have been received. SingPost can only inform the customer whether the funds have been sent to the designated receiver's bank. If funds are not received after three business days, please call 1605 if you have any queries on transaction status. In the event that the remittance is unsuccessful, we will notify you at the earliest possible time. If your receiver claims non-receipt of funds and would like to make a Trace of Funds Request on his/her transfer, please take note that sometimes, the receiver's bank may impose a fee for such credit confirmation.

7.3 What should I do if there is an error in my transaction e.g. the account number is wrong?

Generally, if the details (e.g. account number, Swift code, or branch name) provided are invalid, the transaction will be rejected. However, you may call 1605 or submit your enquiry request to any post office to confirm the status of your remittance before deciding if you need to perform another remittance. SingPost will confirm the status of your remittance within three working days after the receipt of the enquiry request and transaction details from you is in good order.

7.4 What are the local currency restrictions that will likely to be imposed by the Beneficiary's Country Central Banks?

Please refer to the Currency Guide Table.

We wish to highlight that the above updates on currency restrictions are done on best effort basis, and SingPost will not be held responsible for any loss specified based on your use, failure to use or reliance in any way upon the information contained or referenced in this Currency Guide Table.  It is highly recommended that you check your Beneficiary Country's Central Bank's website for any latest restriction relating to exchange controls or movement of funds into the country.

7.5 What happens if my transaction gets rejected by the Beneficiary banks?

If your transaction is rejected by your Beneficiary's Bank, SingPost will contact you upon notification of the rejection status by our payment operator. Funds will be returned in Singapore Dollars at the buying rate for the foreign currency then prevailing, less any applicable fees. FUNDS WILL NOT BE RETURNED AT THE ORIGINALLY CONTRACTED EXCHANGE RATE. Similarly, there will not be any refund of the $5 or $9 commission which you have paid.

8. Service Issues

8.1 Where can I call for assistance in case of service issues?

You may call our customer service hotline at 1605.