CASHOME Scratch N Win Promotion and My CASHOME Rewards Program

Promotion Period from 1 July 2013 – 30 September 2013

Frequently Asked Questions (FAQs)

1. What is My CASHOME Rewards Program ('CASHOME Rewards Program')?

In appreciation for the continued support of our loyal CASHOME customers, My CASHOME Rewards Program is launched to reward our customers who had been sending money via CASHOME Remittance at the Post Offices, selected SAM and internet portal vPost. Through this Rewards Program, CASHOME customers can redeem exclusive CASHOME premiums by accumulating rewards point.

In additional to My CASHOME Rewards Program, we are also rewarding our CASHOME customers with CASHOME Scratch & Win Promotion. CASHOME customers who remit money over the counter are entitled to one Scratch N Win Card.

2. How do I take part in the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program? 

You can take part in My CASHOME Rewards Program by doing a CASHOME remittance transaction at any Post Office, selected SAM or internet portal vPost during the promotional period. My CASHOME Rewards Program is only applicable for all CASHOME remittance transactions except for International Bank Draft (IBD) and Western Union transactions. 

CASHOME Scratch N Win Promotion is applicable to any customers who perform a CASHOME remittance transaction over-the-counter. For every CASHOME transaction customer is entitled to one Scratch N Win Card (Western Union and IBD transactions are not applicable). Customer is allowed to scratch only one box in order to qualify for promotion. She/he is allowed to redeem the gift on the spot. Customer has to submit the Scratch N Win Card in exchange of receiving the gift at the counter.

My CASHOME Rewards Program is open to all CASHOME remittance services (Western Union and IBD transactions are not applicable). Point will be rewarded for every transaction a CASHOME customer makes (1 transaction = 1 pt). There will be a total of 4 Tiers with minimum no. of transaction for each tier. At the end of the promotion period, if CASHOME customer has accumulated enough points for a tier, he/she is entitled to redeem one gift. 

3. What are the gifts for My CASHOME Rewards Program? 

CASHOME customer can redeem their accumulated Reward points for the following reward gifts:

    • 4 Reward Points: Foldable Travel Bag
    • 8 Reward Points: Multi Function Clock (with Photo Frame and USB Hub)
    • 12 Reward Points: $20 worth of Shopping Vouchers
    • 18 Reward Points: $30 worth of Shopping Vouchers

 

 

CASHOME customer is entitled to redeem for only 1 reward gift depending on the number of Reward points accumulated.

4. What is the promotional period of the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program? 

The promotional period is from 1 July 2013 – 30 September 2013.

5. Who is eligible to take part in the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program?

Customers who perform a CASHOME remittance transaction at any Post Office, selected SAM or internet portal vPost during the promotional period will be eligible to participate in the CASHOME Rewards Program and CASHOME Scratch N Win promotion. This is not applicable to those who perform a International Bank Draft (IBD) Union transaction or Western Union transaction, and new CASHOME customers who sign up for a FREE CASHOME card without performing any remittance transaction during the promotional period.

6. Would I be entitled to My CASHOME Rewards Program if I send money via Western Union or purchase an International Bank Draft at the Post Office? 

No. All CASHOME remittance transactions (excluding International Bank Draft (IBD) and Western Union transactions) will be given a CASHOME Scratch N Win Card and participate in My CASHOME Rewards Program.

7. If I had done the CASHOME remittance transaction on SAM or internet portal vPost, would I be eligible for the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program? If yes, how do I go about doing so? 

You will be eligible for My CASHOME Rewards Program even if your remittance transaction is done on SAM or internet portal vPost as long as your remittance transaction is via CASHOME remittance services during the promotion period. For any CASHOME remittance transaction, CASHOME customers will automatically earn 1 Reward Point.  

For CASHOME Scratch N Win Promotion, it will only be available for customers who perform CASHOME transactions over-the-counter at any of our Post Offices. CASHOME customers who remit via SAM or internet portal vPost, will not be eligible for CASHOME Scratch N Win promotion.

8. Where can I redeem for the premiums for the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program?

For CASHOME Scratch N Win Promotion, customers can redeem the CASHOME premiums on the spot from the Post Office counter staff.

For My CASHOME Rewards Program, SingPost will notify qualified customers via SMS by 7 October 2013 on the total number of Reward points accumulated during the promotion period.

A CASHOME weekend roadshow will be held on 12 - 13 October 2013 (Sat-Sun) at Orchard Post Office from 11am - 4pm, and 20 October 2013 (Sun) at Singapore Post Centre Post Office from 11am - 4pm as "Gift Redemption Centres" for customers to redeem their gifts.

9. How do I check the number of CASHOME Rewards points accumulated? 

CASHOME customers will receive a SMS on the number of Rewards Points accumulated at the end of the promotion period. For customers who wish to enquire on their Reward points status prior to our SMS notification may email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

10. When is the latest date that I can redeem for the gifts and CASHOME premiums?

All Reward points accumulated during the promotion period are valid till 20 October 2013. Reward points not redeemed by 20 October 2013 cannot be carried forward and will automatically be forfeited. There will be no further extension of the premium redemption date.

11. What must I bring to redeem My CASHOME Rewards prize if I qualify? 

Customers can redeem their reward gifts by presenting their SMS received, CASHOME Card and valid identification at any one of the below mention Redemption Centres during the stated period.




 


 


12. Where can I get more information, such as Terms & Conditions, on the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program?
 

You can visit http://www.singpost.com/remittance/cashome-promotions.html for more details on the CASHOME Scratch N Win Promotion & My CASHOME Rewards Program, and the Standard Terms & Conditions relating to this Rewards Program.