Sending money to your loved ones back home in Myanmar is now a breeze with CASHOME - the smart, simple and safe remittance service by Singapore Post.
To send money to Myanmar via CB Bank, all it takes is to visit any of our 10 Post Offices. There are 29 branches under the CB Bank network and 29 branches under the CB – Affiliated Banks. Your funds will reached Myanmar the next business day.
To send money to Myanmar, just follow the easy steps below:
Frequently Asked Questions (FAQs)
- Overview
- Sending Money
- Receiving Money
- Fees/Charges
- Limits
- Security
- Transaction Queries
- Service Issues
1. Overview
1.1 What is this remittance service all about?
This is a remittance service offered by Co-operative Bank in collaboration with SingPost. It is a fast, convenient, and secure remittance service that allows the sender to remit money to Myanmar and receiver can collect the funds at the selected Co-operative Bank or CB - Affiliated Banks cash pick up locations.
The Bank was first set up as a private, non-public Bank on 21st August 1992. CB Bank offers a comprehensive range of innovative banking services and financial solutions in consumer banking, business banking. They not only offer 24/7 ATM banking service since Nov 11, they have also recently tie-up with MasterCard to introduce the first MasterCard in Myanmar. CB Bank has 29 Branches in Myanmar and an established affiliated bank network of over 223 Banks.
1.2 What are the benefits of this service?
This is a fast, convenient and secure remittance service available at 10 of our SingPost Post Offices. The remittance service provides cash pick up service to beneficiary who does not have a bank account in Myanmar for funds to be credited or would prefer cash pick up service.
Refer to our Co-operative Bank Brochure
1.3 Where is this service offered?
This service is currently offered only at 10 Post Offices:
1.4 What are the payment modes?
You can fund your remittance transaction by NETS or by Cash when you transact at the post offices.
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2. Sending Money
2.1 Do I need to register for the service?
You need to first register for a CASHOME Card at any of the 10 Post Offices. You need to bring along a valid Singapore ID (Work permit / S-pass / NRIC) to register for the CASHOME card. A CASHOME Card is an identification card for you to use at any post offices to remit money to your recipients. This saves you the hassle of filling up any forms for subsequent transactions.
After registering for a CASHOME Card, you are also required to do a one-time registration of the designated recipient's name, recipient's Myanmar National ID number, recipient's contact number, address, Bank Branch Name and Bank Branch Code. You are also required to fill in the "Questionnaire for Remittance to Myanmar".
Should there be any changes in the Recipient's Details or if you would like to add on more recipients to your CASHOME Card, you need to proceed to any Post Office to do before the transaction can be done at the Post Office.
2.2 What Recipient Information needs to be provided to send money?
You will need to provide the SingPost staff at the post office with the following information when registering the Recipient's information.
1) Recipient's Name
2) Recipient's Myanmar National ID number
3) Recipient's Contact Number
4) Recipient's Address
5) Recipient's Bank Branch Name
6) Recipient's Bank Branch Code
Please refer to the full list of the Bank Branch Name and Bank Branch Code.
*Important Note: Customers are also required to fill in the "Questionnaire for Remittance to Myanmar".
2.3 How do I send money?
You can proceed to any of the 10 Post Offices to send money back to Myanmar.
Step 1: You need to first register for a CASHOME Card at any of the post offices by presenting your NRIC or Work Permit. You will be presented with a CASHOME Card instantly.
Step 2: You will also need to do a one-time registration of the Recipient's details in the CASHOME Card and you will have to provide the counter staff at the post office with the Recipient's Name, Recipient's Myanmar National ID Number, Recipient's Contact Number, Address, Recipient's Bank Branch Name and Branch Code.
Step 3: Advise the staff who is the intended recipient and the amount to send.
Step 4: Make payment via CASH or NETS over the counter and you will receive a CASHOME-CB Remittance transaction receipt. The money will be available at the selected Co-operative Bank Branch for cash pick up.
(Sender has to select the choice of CB Branch for the beneficiary to pick up cash.)
For subsequent CASHOME-CB remittance transaction at the post office, please present your CASHOME Card to the staff at the post office and proceed with Step 3 & Step 4.
However, please note that should you need to register for any new recipients or amend the Recipient's details, you would have to do so at any post office. Do ensure that you bring along your CASHOME Card.
Sender will need to share with Beneficiary the "CASHOME Remittance Transaction Reference Number" which will be necessary for Beneficiary to collect cash at Co-operative Bank or CB – Affiliated Bank locations.
# Note: Please note that Remittance Transaction Reference Number is confidential and it is the responsibility of the sender and beneficiary not to let other people know about the number.
2.4 Is registration of the CASHOME card free?
The CASHOME Card is free! For subsequent card replacement, S$5 fee applies each time.
2.5 How long does the money take to reach my recipient?
The funds will typically be available for pick up at the selected CB bank or CB - Affiliated Bank branches the next working day. However, you may wish to note that cash pick up can be delayed due to various factors including incorrect or incomplete payment details (eg: wrong beneficiary's contact number) and ability of CB to process incoming funds timely and non-working days in Myanmar.
Beneficiary can collect the money by the next business day during CB Branch or CB - Affiliated Branch operating hours in Myanmar. *Note: Myanmar is 1.5 hours behind Singapore.
For any remittance transaction performed on Friday/Weekends/Public Holiday, Beneficiary can collect the money only on the next business day in Myanmar.
(Eg: If the transaction is performed on Friday, cash can be picked up only on Monday after 1p.m Spore time.)
2.6 How will I be informed that the funds have been successfully sent? Can I track the transaction?
You will receive a transaction confirmation receipt at the post office once your transaction is confirmed. In the event that the remittance is unsuccessful, we will notify you at the earliest possible time.
2.7 How will I know if the funds have been successfully received?
You need to check with the recipient on whether the funds are successfully transferred.
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3. Receiving Money
3.1 Who can receive money?
Sender is able to send the funds to Myanmar to anyone with a valid Myanmar National ID.
3.2 How to collect the money in Myanmar?
For funds collection in Myanmar, the receiver is required to produce the valid Myanmar ID card and the Remittance Transaction Number located on the receipt issued to the sender. Receiver will only be able to collect the funds at their selected choice of Co-operative Bank Branch.
3.3 How many cash pick up locations are there under Co-operative Bank?
There are 29 branches under the CB Bank network and 29 CB - Affiliated Bank branches available for the receiver to collect the funds. The receiver can only collected the funds at the selected CB branch stated in the CASHOME application form upon performing the remittance transaction.
3.4 How much does the recipient have to pay?
For cash collection at the CB – Affiliated Banks, the receiver will receive the amount less the standard charges of Myanmar Kyats of MMK 500 +0.15% of the remittance amount.
There will not be any charges to the recipient if he/she collects the funds at the CB bank network.
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4. Fees/Charges
4.1 What are the fees involved in this remittance service?
For CASHOME CB Bank Remittance Service to Myanmar, we are charging $9 per transaction.
Please note that CB - affiliated banks will impose a standard charge of Myanmar Kyats of MMK 500 + 0.15% of the remittance amount if beneficiary collect the cash at CB – affiliated banks network.
4.2 Who pays the fees, the person sending the money or the person receiving it?
The sender remitting the money pays the transfer fee. For cash collection at the CB – Affiliated Banks, the receiver will receive the amount less the standard charges of Myanmar Kyats of MMK 500 + 0.15% of the remittance amount.
4.3 Can I choose which currency to remit the money to?
You can only remit money to recipients in Myanmar Kyat (MMK), with payment in S$.
4.4 What exchange rate is used?
The prevailing exchange rate used will be the rate quoted to you at the point of the remittance transaction.
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5.0 Limits
5.1 What is the minimum and maximum amount I can transfer?
In order to ensure the maximum security for the remittance transaction and in keeping with money transfer regulations, the maximum remittance amount is S$3,500 per sender per day. The sender can remit money to a maximum of three recipients as long as the remittance amount does not exceed S$3,500.
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6. Security
6.1 Is the service secure?
YES, the service is extremely secure. SingPost is committed to safeguarding your personal information and privacy.
6.2 Is there an audit trail for funds received?
Yes, SingPost is obligated by law to hold details of all transactions.
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7. Transaction Queries
7.1 Can I cancel the transaction?
As the transfer is initiated immediately once you complete the transaction, you are unable to cancel it.
7.2 What should I do when my recipient reports non-receipt of the remittance money?
You need to present the original receipt at the post office and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time. For enquiries on the remittance status, you may call us at 1605 or submit your transaction enquiry request at any Post Office.
7.3 What happens if a CB transaction gets rejected and needs to be refunded?
If a CB Bank or CB-Affiliated Bank Transaction is rejected or a refund for a CB Transaction is requested, funds will be returned in Singapore Dollars at the original contracted rate for Myanmar Kyat. There is no exchange loss.
However, for any refund of rejected or cancelled transactions relating to remittance made to CB Bank - Affiliated Banks, CB Bank will deduct an extra charge of S$5.00 in Myanmar Kyat equivalent from the refund proceeds before returning it to Remitter via SingPost.
SingPost have the right to refuse or reject any transaction back to sender if we have detected any "suspicious record" as part of our KYC/AML compliance screening process under MAS Notice 3001.
7.4 What should I do if there is an error in my transaction (eg: name of the beneficiary stated incorrectly)
You may call our 1605 or submit your enquiry request to the 3 Post Offices to confirm the status of your remittance before deciding if you need to perform another remittance. SingPost will confirm the status of your remittance after receipt of the enquiry request and transaction details from you in good order and reply to you as soon as an update is received from Co-operative Bank.
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8. Service Issues
8.1 Where can I call for assistance in case of service issues?
You may call our customer service hotline at 1605.
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Sending money to your loved ones back home in Myanmar is now a breeze with CASHOME - the smart, simple and safe remittance service by Singapore Post.
To send money to Myanmar via Tun Foundation Bank (TFB), all it takes is to visit any of our 10 Post Offices. There are 12 branches under the Tun Foundation Bank network in Myanmar and your funds will reached Myanmar the next business day.
To send money to Myanmar, just follow the easy steps below:
Frequently Asked Questions (FAQs)
- Overview
- Sending Money
- Receiving Money
- Fees/Charges
- Limits
- Security
- Transaction Queries
- Service Issues
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1. Overview
1.1 What is this remittance service all about?
This is a remittance service offered by Tun Foundation Bank (TFB) in collaboration with SingPost. It is a fast, convenient, and secure remittance service that allows the sender to remit money to Myanmar and receiver can collect the funds at the selected Tun Foundation Bank cash pick up location.
TFB is a privately owned bank in Myanmar that was established on 8 June 1994, with 12 bank branches. All the profits from this bank go into scholarships for children from poor families. TFB is one of the 11 Banks that has been granted with authorized dealer license to trade in SGD and Myanmar Kyats (MMK) by the Central Bank of Myanmar.
1.2 What are the benefits of this service?
This is a fast, convenient and secure remittance service available at 10 of our SingPost Post Offices. The remittance service provides cash pick up service to beneficiary who does not have a bank account in Myanmar for funds to be credited or would prefer cash pick up service.
Refer to our Tun Foundation Bank Brochure
1.3 Where is this service offered?
This service is currently offered only at 10 Post Offices:
1.4 What are the payment modes?
You can fund your remittance transaction by NETS or by Cash when you transact at the post offices.
Top
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2.Sending Money
2.1 Do I need to register for the service?
You need to first register for a CASHOME Card at any of the 10 Post Offices. You need to bring along a valid Singapore ID (Work permit / S-pass / NRIC) to register for the CASHOME card. A CASHOME Card is an identification card for you to use at any post offices to remit money to your recipients. This saves you the hassle of filling up any forms for subsequent transactions.
After registering for a CASHOME Card, you are also required to do a one-time registration of the designated recipient's name, recipient's Myanmar National ID number, recipient's contact number and address. You are also required to fill in the "Questionnaire for Remittance to Myanmar".
Should there be any changes in the Recipient's Details or if you would like to add on more recipients to your CASHOME Card, you need to proceed to any Post Office to do before the transaction can be done at the Post Office.
2.2 What Recipient Information needs to be provided to send money?
You will need to provide the SingPost staff at the post office with the following information when registering the Recipient's information.
1) Recipient's Name
2) Recipient's Myanmar National ID number
3) Recipient's Contact Number
4) Recipient's Address
*Important Note: You are also required to fill in the "Questionnaire for Remittance to Myanmar".
2.3 How do I send money?
You can proceed to any of the 10 Post Offices to send money back to Myanmar.
Step 1: You need to first register for a CASHOME Card at any of the post offices by presenting your NRIC or Work Permit. You will be presented with a CASHOME Card instantly.
Step 2: You will also need to do a one-time registration of the Recipient's details in the CASHOME Card and you will have to provide the counter staff at the post office with the Recipient's Name, Recipient's Myanmar National ID Number, Recipient's Contact Number and Address.
Step 3: Advise the staff who is the intended recipient and the amount to send.
Step 4: Make payment via CASH or NETS over the counter and you will receive a CASHOME-TFB Remittance transaction receipt. The money will be available at the selected Tun Foundation Bank Branch for cash pick up.
(Sender has to select the choice of TFB Branch for the beneficiary to pick up cash.)
For subsequent CASHOME-TFB remittance transaction at the post office, please present your CASHOME Card to the staff at the post office and proceed with Step 3 & Step 4.
However, please note that should you need to register for any new recipients or amend the Recipient's details, you would have to do so at any post office. Do ensure that you bring along your CASHOME Card.
Sender will need to share with Beneficiary the "CASHOME Remittance Transaction Reference Number" which will be necessary for Beneficiary to collect cash at Tun Foundation Bank locations.
# Note: Please note that Remittance Transaction Reference Number is confidential and it is the responsibility of the sender and beneficiary not to let other people know about the number.
2.4 Is registration of the CASHOME card free?
The CASHOME Card is free! For subsequent card replacement, S$5 fee applies each time.
2.5 How long does the money take to reach my recipient?
The funds will typically be available for pick up at the selected TFB bank branches the next working day. However, you may wish to note that cash pick up can be delayed due to various factors including incorrect or incomplete payment details (eg: wrong beneficiary's contact number) and ability of TFB to process incoming funds timely and non-working days in Myanmar.
Beneficiary can collect the money by the next business day during TFB Branch operating hours in Myanmar. *Note: Myanmar is 1.5 hours behind Singapore.
For any remittance transaction performed on Friday/Weekends/Public Holiday, Beneficiary can collect the money only on the next business day in Myanmar.
(Eg: If the transaction is performed on Friday, cash can be picked up only on Monday after 1p.m Spore time.)
2.6 How will I be informed that the funds have been successfully sent? Can I track the transaction?
You will receive a transaction confirmation receipt at the post office once your transaction is confirmed. In the event that the remittance is unsuccessful, we will notify you at the earliest possible time.
2.7 How will I know if the funds have been successfully received?
You need to check with the recipient on whether the funds are successfully transferred.
Top
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3. Receiving Money
3.1 Who can receive money?
Sender is able to send the funds to Myanmar to anyone with a valid Myanmar National ID.
3.2 How to collect the money in Myanmar?
For funds collection in Myanmar, the receiver is required to produce the valid Myanmar ID card and the Remittance Transaction Number located on the receipt issued to the sender. Receiver will only be able to collect the funds at their selected choice of Tun Foundation Bank Branch.
3.3 How many cash pick up locations are there under Tun Foundation Bank?
There are 12 branches available for the receiver to collect the funds. The receiver can only collected the funds at the selected TFB branch stated in the CASHOME application form upon performing the remittance transaction.
3.4 How much does the recipient have to pay?
Our fees are charged to the sender. No fee is expected to be charged on the recipient.
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4. Fees/Charges
4.1 What are the fees involved in this remittance service?
For CASHOME Tun Foundation Bank Remittance Service to Myanmar, we are charging a $8 per transaction.
4.2 Who pays the fees, the person sending the money or the person receiving it?
The sender remitting the money pays the transfer fee.
4.3 Can I choose which currency to remit the money to?
You can only remit money to recipients in Myanmar Kyat (MMK), with payment in S$.
4.4 What exchange rate is used?
The prevailing exchange rate used will be the rate quoted to you at the point of the remittance transaction.
Top
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5.0 Limits
5.1 What is the minimum and maximum amount I can transfer?
In order to ensure the maximum security for the remittance transaction and in keeping with money transfer regulations, the maximum remittance amount is S$3,500 per sender per day. The sender can remit money to a maximum of three recipients as long as the remittance amount does not exceed S$3,500.
Top
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6. Security
6.1 Is the service secure?
YES, the service is extremely secure. SingPost is committed to safeguarding your personal information and privacy.
6.2 Is there an audit trail for funds received?
Yes, SingPost is obligated by law to hold details of all transactions.
Top
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7. Transaction Queries
7.1 Can I cancel the transaction?
As the transfer is initiated immediately once you complete the transaction, you are unable to cancel it.
7.2 What should I do when my recipient reports non-receipt of the remittance money?
You need to present the original receipt at the post office and submit a transaction enquiry. SingPost will notify you on your enquiry at the earliest possible time. For enquiries on the remittance status, you may call us at 1605 or submit your transaction enquiry request at any Post Office.
7.3 What happens if a TFB transaction gets rejected and needs to be refunded?
If a TFB Transaction is rejected or a refund for a TFB Transaction is requested, funds will be returned in Singapore Dollars at the original contracted rate for Myanmar Kyat. There is no exchange loss.
SingPost have the right to refuse or reject any transaction back to sender if we have detected any "suspicious record" as part of our KYC/AML compliance screening process under MAS Notice 3001.
7.4 What should I do if there is an error in my transaction (eg: name of the beneficiary stated incorrectly)
You may call our 1605 or submit your enquiry request to the 3 Post Offices to confirm the status of your remittance before deciding if you need to perform another remittance. SingPost will confirm the status of your remittance after receipt of the enquiry request and transaction details from you in good order and reply to you as soon as an update is received from Tun Foundation Bank.
Top
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8. Service Issues
8.1 Where can I call for assistance in case of service issues?
You may call our customer service hotline at 1605.
Top
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CASHOME-Visa Money Transfer - SingPost's Internet Portal, vBox
CASHOME-Visa Money Transfer is now available online on SingPost’s Internet Portal, vBox! You can now send money to your loved ones overseas at the comfort of your home!
To proceed with any CASHOME Remittance transactions, including CASHOME-Visa Money Transfer (VMT) on vBox, you need to first register for a CASHOME Card at any of the post offices.
To send money via CASHOME-Visa Money Transfer through SingPost's Internet Portal, vBox, just follow the easy steps below:
Instruction 1: Register for a CASHOME Card containing your recipient's details via any post office counter.
Instruction 2: After obtaining the CASHOME CARD, register a vBox account at www.vbox.com.sg.
Instruction 3: After obtaining the account, proceed to make the transaction at vbox.com.sg
*You must already have an internet banking account with Citibank, DBS/POSB or UOB Bank before you could proceed with eNETS Debit transaction payment.
For subsequent CASHOME Visa Money Transfer transactions on vBox, repeat instruction 3.
Do note that you need to register new recipients at the post office, and you need to bring your CASHOME Card together with the details (Recipient’s name and 16-digit Visa Card number) for registration.
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 CASHOME – Happiness Received How to use CASHOME remittance to Philippines? Where to find this service? CASHOME Remittance via PNB on S.A.M  FAQ CASHOME – Main Page |
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| THE QUICK, CONVENIENT AND SECURE WAY TO SEND MONEY | |||||||||||||
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All it takes is to visit any of the 62 post offices and selected Self-service Automated Machines (S.A.M) conveniently located island-wide to send money. The money will be credited real-time to the recipient’s Bank Account maintained with Philippines National Bank (PNB). The latest alternative channel for remittance to Philippines is made available on our Self-Automated Machine (S.A.M) 24/7 round the clock! This has provided even greater convenience for customers with its user-friendly interface as well as service availability even after Post Office operating hours!
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SINGPOST CASHOME REMITTANCE via Philippines National Bank (PNB) is available at ALL 62 Post Offices island-wide! |
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CASHOME-Visa Money Transfer - Selected SAM located at the Post Office
Gone are the days when you need to rush to the post office right before it closes its door! You can now send money via CASHOME-Visa Money Transfer on selected SAM 24/7 and at your own convenience!
To proceed with any CASHOME Remittance transactions, including CASHOME-Visa Money Transfer (VMT) on vPOST, you need to first register for a CASHOME Card at any post office.
To send money via CASHOME-Visa Money Transfer at selected SAM located at the post office, just follow the easy steps below:
Instruction 1: Register for a CASHOME Card containing your recipient's details via any post office counter.
Instruction 2: After obtaining the CASHOME CARD, proceed to the SAM located at the Post Office.
For subsequent CASHOME-Visa Money Transfer transactions, please proceed straight to the SAM machine located at the post office to make the transaction.
Do note that you need to register new recipients at the post office, and you need to bring your CASHOME Card together with the details (Recipient’s name and 16-digit Visa Card number) for registration.
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