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Mail Redirection Terms & Conditions (T&Cs) 

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1. Definitions

(i) "Customer" means the successful applicant of the Service;

(ii) "Service" means the mail redirection service provided by SingPost which allows a recipient of mail who has moved to a new address to continue to receive mail bearing the previous address; and

(iii) "Working day" means Mondays to Fridays (excluding public holidays).

 

2. Fee Payable

2.1 The Customer shall pay fees for the Service as follows:

Period Applied For
/ Type of Application
First Month
(S$)*
Second Month
(S$)*
Third Month
(S$)*
Subsequent Month
(S$)*
Business (to an local address) S$30 S$40 S$50 S$50 per month
Business (to an overseas address) S$55 S$65 S$75 S$75 per month
Residential (to a local address) S$20 S$30  S$40 S$40 per month
Residential (to an overseas address) S$45 S$55 S$65 S$65 per month


There is no limit to the maximum period applied for. However, a minimum of one (1) month's fee is payable notwithstanding that the period of the Service is less than one (1) month.

2.2 Any application for the Service made within one (1) month after the expiry of the Service may, subject to SingPost's sole discretion, be considered as an extension of the Service. Any application for the Service made one (1) or more calendar month after expiry of the Service shall be considered as a new application, and the Customer shall pay the applicable fees accordingly.

 

3. Payment Mode

3.1 The Customer may make payment by cash, cheque or NETS at the time of application at any SingPost post office. All cheques shall be made payable to "Singapore Post Limited" and crossed "Account Payee Only". Non-transferable cheques are not acceptable for payment.

3.2 For extension of duration of the Service, the Customer may make payment by cheque and submit it together with the duly completed Renewal Notice (issued by SingPost prior to expiration date).

3.3 For online application and extension of duration of the Service, the Customer may make payment by Giro-On-Demand.

 

4. Postage Applicable

4.1 For redirection within Singapore, no additional postage charge is payable for ordinary mail. However,in the case of parcels, the Customer shall ensure that the recipient pays additional postage upon delivery of the parcel.


4.2 For further redirection from the country of original destination to another country, the Customer shall pay any additional postage or charges which may be levied by the country of original destination in accordance with the International Postal Regulations.

 

5 Availability of Service

5.1 SingPost may offer the Service in its sole discretion and only if the mail can be redirected from the address indicated. If SingPost decides to offer the Service, the Service shall not commence earlier than the second working day after the date of receipt of application by SingPost.

5.2 Application for redirection of mail CANNOT be accepted in any or all of the following circumstances:

i. If the previous or the new address (not being an overseas address) is not an official address approved by IRAS and without an allocated 6 digit postal code.

ii. Mail addressed to clubs, hotels, boarding houses or lodgings or where mail is delivered to a central point or to a box used for the receipt of mail addressed to several tenants in the same premises, such as a 'multi-dwellers' residential premises, sub-tenants, sub-agents, etc.

iii. Mail care of (i.e. c/o) another person at a private residential premises.

iv. Mail that is not posted through SingPost.

v. Mail sent by Speedpost Islandwide Courier Service.

vi. Mail sent via incoming Express Mail Service (EMS).

5.3 All applications for the Service must be made on SingPost's prescribed form which is available at any SingPost's post office or retrieved from SingPost's website at http://www.singpost.com.

5.4 Where the Customer is a corporate entity, the application form must be accompanied by an authorization letter bearing the entity's name and rubber stamp and must be duly signed by a manager, director or partner of the entity.

5.5 Where the Customer is an individual, and if more than one (1) person require the Service, all persons applying for the Service must furnish his/her Singapore identity card or passport number. The application form must be duly signed by all the persons named in the said form. Notwithstanding anything contained herein, where there is more than one (1) addressee named on the cover, SingPost shall carry out the Service only if all of the addressees had applied for the Service.

5.6 The Customer must produce his/her Singapore identity card or passport for verification at the time of application for the Service.

5.8 For an application to redirect a deceased person's mail, a certified true copy of the Grant of Probate or Letter of Administration in respect of the deceased's estate must be furnished.

 

6. Termination


6.1 SingPost reserves the right to immediately suspend or terminate the Service if there is any breach by the Customer of any of the terms and conditions herein and SingPost has given fourteen (14) days' notice of such breach and the Customer has failed to rectify such breach within that time.

6.2 The Customer may terminate the Service by giving SingPost at least one (1) week's prior notice in writing. The Customer shall pay an administrative fee of Singapore Dollars Ten (S$10.00)* if the Service is terminated before the expiry of the duration of the Service. The effective termination date shall be as stated in the Customer's written notice or the date of receipt by SingPost of the said written notice, whichever is later.

6.3 Any fees already paid for the Service for the remaining full calendar month(s) after the effective date of termination, shall be refunded to the Customer.

6.4 Upon termination or expiry of the duration of the Service, all mail addressed to the previous address shall be delivered as addressed or disposed of in accordance with the provisions of Postal Services Act (Cap. 237A) and any rules and regulations made thereunder.

6.5 Such action taken by SingPost shall be without prejudice to any other rights or remedies which SingPost may have.

 

7. Address Information

7.1 For the duration of the Service, the Customer shall not change the address for which he requires the Service.

 

8 Consent to Use and Disclose Customer Information and Data

8.1 The Customer agrees that SingPost shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with the SingPost General Terms & Conditions located at the SingPost website at http://www.singpost.com (or available from SingPost on written request). The Customer is entitled to withdraw such consent in accordance with the procedure as prescribed by SingPost from time to time.

 

9 Entire Agreement

9.1 The Customer shall be bound by and shall fully observe and comply with all the SingPost General Terms & Conditions as well as such other terms and conditions as may be agreed between SingPost and the Customer. The rights and protections conferred on SingPost under these Mail Redirection Service Terms and Conditions shall be additional to the rights and protections conferred on SingPost under the SingPost General Terms & Conditions and any other terms and conditions as may be agreed between SingPost and the Customer. In the event that any of these Mail Redirection Service Terms & Conditions are inconsistent with the SingPost General Terms & Conditions, these Mail Redirection Service Terms & Conditions set out herein shall prevail.

 

*All charges stated herein are exclusive of Goods and Services Taxes ("GST") and are subject to prevailing GST.