Receive/Organise Mail


My Mail Box - Frequently Asked Questions (FAQs)

About My Mail Box service


Subscription Period


Change of Address


Overseas Address


Rates


Renewal of Service


Termination of Service


Application of Service

 

About My Mail Box service

Q1: What is My Mail Box service?

My Mail Box service provides you with a unique and simplified address. You can now enjoy total privacy and convenience with all your mail delivered to your preferred registered mailing address.
 

Q2: What are the benefits of using this service?

Your address is just a number. Mail will be delivered directly to your registered address. You enjoy total privacy and you can be assured that your address is not used for the wrong reasons. With this service, you can also save time and money from having to inform your clients, business associates and friends on the change of your mailing address, repeatedly each time you move.
 

Q3: How will My Mail Box address look like?

My Mail Box address will look like this:

Name of Subscriber
My Mail Box 88XXXX
Singapore 91XXXX

88 is a standard prefix followed by 4 personalised numbers. For all incoming mail from overseas, the word 'Singapore' must be indicated at the last line of the address.
 

Q4: Using this service, when will I receive my mail?

All ordinary mail will be delivered to you on the next working day from the date of posting. Registered mail will require an additional day to be delivered.

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Subscription Period

Q5: How is subscription period computed?

Period of subscription will take effect from the date subscribed. For instance, if you subscribed for a one-year service and the date subscribed is 10 March 2004, the service will expire on 9 March 2005.

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Change of Address

Q6: If I move to a new location, will My Mail Box address change?

If you are moving to a new location, this service will ensure that your mail will be delivered there, while retaining your current My Mail Box address.

However, you have to change your registered mailing address with SingPost. You can do so once a year. For any subsequent changes, a processing fee of $30 ($32.10 w/GST) applies. Just allow SingPost three working days in writing for processing.
 

Q7: Can I change my address if I am posted overseas?

Yes, you are required to follow the condition on the change of address and allow SingPost at least 3 working days notice in writing to process each change both to and from an overseas address. In the event that the change of address is from overseas to local, you must use your address shown on your NRIC as per your initial application.
 

Q8: If I have already requested for mail to be delivered to an overseas address at the time of application and subsequently changed to a local address, will I get a refund on the unused period of the fee already paid?

The overseas processing fee is a one-time subscription fee for a fixed period and will not be refunded for any change. Similarly, as the service is on-going, the subscription fee will not be refunded. You need to give SingPost at least 3 working days notice in writing of your change of address.

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Overseas Address

Q9: Can I receive mail overseas?

Yes, you can have an overseas address as your registered mailing address. The delivery of your mail to an overseas address will be subjected to airmail and handling charges of $25 ($26.75 w/GST) per month, in addition to the registration and subscription fees.

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Rates
 

Subscription period

One-time registration fee

Fee for 1st year

Fee renewal every subsequent year

1 st year

$10
($10.70 w/GST)

$60
($64.20 w/GST)

$60
($64.20 w/GST)

 

Q10:  How much will it cost for Choice or Golden Numbers?
Cost depends on the number chosen.

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Renewal of Service

Q11: How will I be notified of the annual renewal?

The bill for renewal of annual subscription will be sent to your My Mail Box number one month before the expiry of the service.

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Termination of Service

Q12: Will there be any refund if I terminate this service before the expiry of the subscription period?

No, there will not be any refund of the unused period of the subscription fee paid.

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Application of Service

Q13: How can I apply for My Mail Box service?
Apply at vBOX or at our Post Offices islandwide. If you do not have a vBOX account, sign up now at www.vbox.com.sg.

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