+65 68456655 (24-Hours) for customer support.



POPStation (Pick Own Parcel Station) is a new way to collect your parcels 24/7.

Shop online with our retail partners, select the nearest POPStation for delivery and collect your parcels any time of the day.

Convenient. Accessible. Secure. No queues. And the parcel waits for you!

Watch the video to find out how it works

Terms and Conditions of POPStation Service

SINGPOST OFFERS THIS SERVICE TO SINGPOST CUSTOMERS SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW. BY USING THIS SERVICE, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS.

1 Definitions
1.1 The following definitions shall apply to the terms and conditions set out below:
  1. “article” means any object or thing submitted to SingPost for delivery to any POPStation;
  2. "Customer" means the SingPost customer who is using the Service (as defined below) and if the said customer is a corporation, it includes any entity or entities authorised by the corporation to enjoy the benefit of the Service as specified in the Agreement;
  3. “POPStation” means SingPost’s self-serve parcel station from which article(s) can be delivered to and collected from;
  4. “POPStation Account” means the account of each Customer, whether the Customer is a corporation or an individual, with which Customer can access Services for such e-retailers as may be specified by SingPost from time to time on www.mypopstation.com;
  5. "Service" means the service offered by SingPost for the Customer to self-collect his/her article at a designated POPStation;
  6. “SingPost” means Singapore Post Limited, a company with company registration number 199201623M, incorporated under the laws of the Republic of Singapore and having its registered office at 10 Eunos Road 8, Singapore Post Centre, Singapore 408600;
  7. “SPC” means the Singapore Post Centre located at 10 Eunos Road 8, Singapore Post Centre, Singapore 408600.
2 Accounts, passwords and security
2.1 All Customers who choose to collect their articles at a designated POPStation will be registered as a POPStation user and be provided with a POPStation user account. Each Customer shall:
  1. be responsible for maintaining the confidentiality and security of the information of his/her own POPStation Account, including but not limited to passwords to the POPStation Account;
  2. be responsible for all activities that occurs under his/her own POPStation Account, whether as a result of a failure to maintain confidentiality in accordance with Clause 2.1(i) or otherwise;
  3. inform SingPost immediately upon unauthorised use of the POPStation Account or password, or any other breach of security in relation to the Customer’s POPStation Account. The Customer will be responsible for losses incurred by SingPost or any third party (including any POPStation user) as a result of the Customer failing to keep his/her information secure and confidential; and
  4. not use another’s POPStation Account or password or allow anyone else to use his/her POPStation Account.
  5. The Customer shall be liable for any loss or damage suffered, whether by SingPost or any third party, as a result of any breach of the obligations set out in Clause 2 above.

3 Breach of these Terms and Conditions
3.1 The Customer agrees that SingPost may, at its sole discretion, and without prior notice and without liability to the Customer, terminate the Customer’s access to the Customer’s POPStation Account, the POPStation website at www.mypopstation.com, the SingPost website at http://www.singpost.com or any related site, if SingPost determines that the Customer has violated these Terms and Conditions, or any other terms and conditions of SingPost including the relevant terms and conditions for the Services or any SingPost website.
4 Customer Information
4.1 In order for a Customer to use the Services the Customer must agree to be registered as a POPStation user, and SingPost will need to collect and receive personal information of the Customer. The Customer agrees that by accepting collection of their articles from the relevant POPStation, the Customer consents to provide his/her personal information to SingPost only for the provision of the Services
5 Notification to Collect Article from POPStation
5.1 The Customer agrees and accepts that SingPost will be sending the service notifications to the Customer’s email address and/or mobile number (where relevant), and that the Customer will not be able to use the Service should the Customer refuse to receive the service notification or release information, or releases inaccurate information, to SingPost.
5.2 The Customer also agrees that SingPost will not provide signed proof of delivery, and the article is deemed delivered when:
  1. SingPost sends a PIN to the Customer (which PIN is required to unlock the POPStation locker; and
  2. the identified POPStation locker is unlocked and opened using the PIN provided.

 

5.3 SingPost shall not be liable for any loss or damage suffered as a result of the Customer’s inability to use the Service, receive the PIN, or any losses due to the sending of a PIN to an inaccurate email or mobile number due to the reasons set out in Clauses 5.1 above.
6 Customer’s Responsibility
6.1 The Customer shall indemnify and keep SingPost indemnified at all times from and against all demands, claims, actions, proceedings, charges, postages, costs or expenses, including but not limited to storage charges, duties and taxes, retrieval and administrative costs (including reasonable legal costs) incurred, suffered, or sustained by SingPost in connection with the provision of the Service.
6.2 The Customer shall ensure that:
  1. all information provided by the Customer for the purpose of use of the Service is true and accurate; and
  2. the Customer shall comply with all instructions and user guidelines supplied by SingPost to the Customer, whether through its website at www.mypopstation.com or through any signage at the relevant POPStation, when using the Service.
7 SingPost’s Rights and Responsibilities
7.1 SingPost shall take all reasonable precaution to prevent unauthorised persons from having access to the articles(s) or their contents and shall also take all reasonable precaution against loss of or damage to the same or their contents.
7.2 SingPost shall make reasonable effort to deliver the Customer’s article to the relevant POPStation. The deliveries are subject to possible delays. SingPost shall however not be liable (whether in contract, tort or otherwise) for any delays in effecting delivery of the article to the relevant POPStation for whatever reasons.
8 Delivery
8.1 The article will be made available for collection at the designated POPStation (as stated in an e-mail or mobile notification, being the delivery notice “Delivery Notice”, which will be sent by SingPost to the Customer) for a period of five (5) calendar days from the date of the Delivery Notice. If the Customer fails to collect the article within the period stipulated, or such other period as may be stipulated in the Delivery Notice, the article will be sent to SPC for storage for another five (5) working days. Should the Customer fail to collect the article at SPC within the said period, SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the article in any manner SingPost deems fit; or (ii) deliver the article back to the sender. The Customer will be liable for costs incurred in forwarding, disposing of or returning the shipment and charges, including but not limited to storage charges, administrative fees, duties and taxes (if any) for making additional delivery attempts and/or for performing the agreed action to be taken and shall ensure prompt payment of all such fees.

8.2 SingPost reserves the right to review, amend or remove the list of POPStations from time to time and make changes thereof without any or prior notice to Customers and/or any third party.
8.3 SingPost will make the article available at POPStations only if the maximum dimension of the article does not exceed 42cm X 50cm X 61cm.
8.4 The Customer acknowledges and agrees that SingPost shall have the right to shut down the POPStation facilities for any reason including regular maintenance. SingPost shall not be liable for any loss or damage suffered, whether by Customer or any third party, as a result of such closure.
8.5 The Customer acknowledges and agrees that, where applicable, the customs authorities of Singapore or any other country has the right to detain any article for whatsoever reason they deem appropriate, and that SingPost is not liable for any consequences of such delay.
9 Undeliverable and/or Rejected Shipments
9.1 SingPost shall be responsible for delivery of the article to the relevant POPStation. However, SingPost reserves the right to refuse delivery to the POPStation for the following reasons (including but not limited to), if:
  1. the Customer refuses delivery for any reason including by failing to provide, or provide the correct contact details for SingPost to send a POPStation PIN;
  2. delivery is not paid for;
  3. the article is deemed to be unacceptable for any reason by SingPost, at SingPost’s sole discretion, or it has been undervalued for customs purposes;
  4. delivery of the article requires proof of identity;
  5. the article is incorrectly addressed; or
  6. the article is not suitably packaged or is damaged,

in which event SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the article in any manner SingPost deems fit; or (ii) deliver the article back to the sender, at the Customer’s cost.

9.2 The Service is not guaranteed to be always available. In the event including, but not limited to the following:
  1. the article or articles do not fit into the POPStation locker in accordance with the dimensions set out in Clause 8.3;
  2. all the relevant POPStation lockers at the particular POPStation location are not available; or
  3. SingPost’s POPStation system is not available for any reason, including but not limited to reasons such as the system being out of service or shut down for maintenance,

SingPost reserves the right to deliver the article to a designated Post Office and inform the Customer to collect the article at the Post Office within the next five (5) working days. If the Customer fails to collect the article within the period stipulated, the article will be sent to SPC for storage for another five (5) working days. Should the Customer fail to collect the article at SPC within the said period, SingPost may, at its sole discretion, and without notice and without liability to the Customer any other party, (i) dispose of the article in any manner SingPost deems fit; or (ii) deliver the article back to the sender. The proceeds (if any) may be applied against any charges including but not limited to service charges and related administrative costs. The balance of the proceeds of the sale (if any) shall be returned to Customer.The Customer will be liable for costs incurred in forwarding, disposing of or returning the shipment and charges, including but not limited to storage charges, duties and taxes (if any) for making additional delivery attempts and/or for performing the agreed action to be taken.

9.3 SingPost shall not in any way be involved, liable or concerned with any claim for refund, return, rebate or exchange of any article. For all such disputes, the Customer will deal directly with the supplier or sender in respect of any refund, return, exchange, rebate and money-back policy and/or procedure.
9.4 SingPost shall not be responsible or liable for the return of articles unless otherwise stated. The Customer will provide their own arrangements for the return at their own cost.
9.5 SingPost shall not be responsible or liable for exchange of articles. The Customer will provide their own arrangements for the exchange and pay for the subsequent charges in order to have the article returned.
10 Limitations and Exclusions of SingPost’s Liability
10.1 SingPost shall not in any case be liable for:
  1. any indirect or consequential loss or damage (including but not limited to the loss of profits, business or anticipated savings);
  2. any loss or damage arising from or in connection with:
    1. its failure to perform any of its obligations hereunder if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other act of God;
    2. any defect in respect of the article, even if known to SingPost when SingPost accepted it.
    3. the Customer’s acts of omission, including but not limited to insufficient or improper packing, security or addressing;
    4. any action or omission by anyone other than SingPost including but not limited to:
      1. the sender of the article;
      2. the addressee;
      3. the Customer
      4. an interested third party;
      5. customs or other government officials; and
      6. the carrier or other third party contracted by SingPost to serve locations that SingPost does not serve directly. SingPost shall not be liable even if the Customer did not ask or know about a third party arrangement.
    5. electrical or magnetic damage to, or erasure of electronic or photographic images or recordings;
    6. any loss of secrecy in communication arising from the use of the Service;
    7. the hazardous, fragile or brittle nature of the mechanical derangement of the goods;
    8. any consequences of delay or confiscation by any competent authority as a result of the discovery of prohibited contents;
  3. delay or non-delivery of the article arising from the detention of the article by the customs or any government authority of the destination country.
11 Indemnity
11.1 The Customer shall indemnify and keep SingPost indemnified at all times from and against all demands, claims, actions, proceedings, costs, charges and expenses including but not limited to customs charges and other regulatory penalties, storage charges, retrieval and administrative costs, duties and taxes (including reasonable costs) incurred, suffered or sustained by SingPost in connection with the provision of the Services, and pay SingPost damages, costs and interest in connection with such demand, claim, action, suit or proceeding.
12 Amendments
12.1 SINGPOST RESERVES THE RIGHT TO AMEND ANY OF THE TERMS AND CONDITIONS HEREIN STATED WITHOUT ANY PRIOR NOTICE AND THE CUSTOMER SHALL BE BOUND TO OBSERVE AND COMPLY WITH THE TERMS AND CONDITIONS HEREIN AND ANY AMENDMENTS THEREOF.
12.2 WHILE NO ADDITIONAL FEES AND CHARGES ARE IMPOSED BY SINGPOST FOR THE USE OF THE POPSTATION SERVICES, IN THE FUTURE, THIS POSITION MAY BE REVISED. SINGPOST SHALL GIVE ADEQUATE NOTICE IF IT DECIDES TO INTRODUCE ANY FEES OR CHARGES FOR THE USE OF THE POPSTATION SERVICES.
12.3 Do refer to the POPStation website at www.mypopstation.com from time to time for updates to these terms and conditions or any further notification.
13 Applicable Law And Jurisdiction
13.1 By using the Services, users of the Service agree that the laws of the Republic of Singapore, without regard to the conflict of laws principles thereof, will apply to all matters relating to these Terms and Conditions.
13.2 SingPost and the Customer or such user of the Service accept and agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with these Terms and Conditions.

*All charges stated herein are exclusive of Goods and Services Taxes (“GST”) and are subject to prevailing GST.

General Information

  • 1. What is a POPStation?

    POPStation (Pick Own Parcel Station) is a new way to collect your parcels. Shop online with our retail partners and deliver to a POPStation for self-collection 24/7 at your own convenience.
  • 2.How does POPStation work?

    SingPost will integrate with your favourite retailers on their websites to offer delivery to the POPStation. After you have completed your order, select POPStation as a preferred delivery address and choose the one most convenient for you. You will receive a sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7. Click here to learn more.
  • 3.Why use the POPStation?

    The POPStation offers great convenience as customers choose which POPStation to collect from and it is available 24/7. There is no need to wait at home or queue at the post offices to collect the parcels. POPStation is also very easy to use and you can collect your parcels fuss-free!
  • 4.Where are POPStations located?

    Click here to view the list of Popstation locations

    We will continue to roll out POPStation at additional locations. We encourage you to here to stay updated on the upcoming locations and delivery options.
  • 5.How big are your lockers?

    Each POPStation has 3 different locker sizes
    Type Size
    Small 42cm (w) x 10cm (h) x 61cm (d)
    Medium 42cm (w) x 23.5cm (h) x 61cm (d)
    Large 42cm (w) x 37cm (h) x 61cm (d)
  • 6.What other functions does the POPStation offer?

    At the moment, in addition to parcel collection, consumers can also return their items bought online to the POPStation if their retailers offer ezyReturn service from SingPost. Stay updated for upcoming information on the POPStations.
  • 7.Can I direct SingPost mails and parcels into the POPStation?

    At the moment, you can only choose to deliver your parcel to the POPStation when you shop online with any of our partner retailers.

Collecting and Returning Parcels to the POPStation

  • 1.How do I collect my parcels from the POPStation?

    After you have chosen to deliver your parcel to a POPStation from your retailer’s website, SingPost will deliver the parcel to your POPStation. You will receive a sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it 24/7.
  • 2.Do I need to register for a POPStation account to deliver my parcel to a POPStation?

    Currently, you do not need to register for a POPStation account. You can shop with our partner retailers and choose to deliver your parcels to a POPStation for self-collection. We will create a POPStation account for you and send it to your email account, after you have chosen to deliver your parcel to the POPStation. Simply login with your ID and password to retrieve information on your POPStation parcels. You can also track your parcel on www.speedpost.com.sg.
  • 3.Why do I receive an email on my POPStation account? What can I do with it?

    We will create a POPStation account for you and send it to your email account, after you have shopped online with our partner retailers and chosen to deliver your parcel to the POPStation. Simply login with your ID and password to retrieve information on your POPStation parcels. You will be able to track your parcels, retrieve Collection PIN codes and more features to come!
  • 4.I did not choose to collect my parcel at the POPStation. Why did I receive a Delivery Advice to do so?

    You were not at home to receive your parcel when our courier tried to deliver to your delivery address. Hence our courier redirected your undelivered parcel to a POPStation nearby for you to pick-up 24/7 at your own convenience. Simply bring the Delivery Advice to the designated POPStation and follow the instruction on the kiosk to retrieve your parcel.
  • 5.Why should I do if the locker door does not open after I have entered the PIN?

    Please reconfirm that you have entered the correct PIN number. If there is still problem, please contact our 24/7 Customer Helpline at +65 68456655.
  • 6. How much time do I get to pick up my parcel from POPStation?

    You will have 5 days from the time you receive the email/SMS notification or Delivery Advice to pick up your parcel from the designated POPStation.
    If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Singapore Post Centre.
    Click here for more info.
    1. At Singapore Post Centre, your parcel will be stored for another 5 working days for you to pick it up. If you fail to do so, we will return your parcel to the sender.
    2. Singapore Post Centre Post Office is located at 10, Eunos Road 8, Singapore – 408600.
    3. To track and trace your parcel status, please visit www.speedpost.com.sg.
  • 7.Where happens if my parcel is too large to fit into the lockers?

    If your parcel is too large to fit into the locker, we will re-direct it to the nearest designated Post Office and notify you to collect your parcel at the Post Office.
  • 8.Can I authorise someone to collect my parcel from POPStation?

    Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification email, SMS or Delivery Advice to the authorised person at your discretion. Please note you bear full responsibility for supplying the message details to a third party who is collecting the parcel in your name.
  • 9.Can I collect my parcels if I do not have a smart phone?

    You will receive both a sms and email notification once the parcel is delivered to your POPStation. You can either manually key in the Collection PIN or scan the QR code in the email (if you have smart phone) to collect the parcel.
  • 10.I have received an email notification to collect my parcel from POPStation, however it does not have a QR Code. Can I still collect my parcel from POPStation?

    Yes, you can still collect your parcel. Just follow the on-screen menu and enter the Collection PIN and Locker Number stated in your email to retrieve your parcel.
  • 11.Can I return my parcel to the POPStation?

    You can return your online purchase to any POPStation if you have a valid return label issued by your retailer. Simply pack the item you wish to return in a box, place the ezyReturn label on the box and go to any POPStation to return your item. Learn more here.

 

For Customer Support, please call +65 6845 6655 (24-Hours).


  1. If you would like to stay informed about forthcoming POPStations, you can sign up here.
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+65 68456655 (24-Hours) for customer support.

 

 
 
 

 



POPStation (Pick Own Parcel Station) is a new way to collect your parcels 24/7.

 

Shop online with our retail partners, select the nearest POPStation for delivery and collect your parcels any time of the day.

Convenient. Accessible. Secure. No queues. And the parcel waits for you!

 

Watch the video to find out how it works

 

Terms and Conditions of POPStation Service