UOB Express HDB Home Loan - Frequently Asked Questions (FAQs)

Q1: What is UOB Express HDB Home Loan all about?
Q2: When and where is SingPost distributing this product?
Q3: How does it work?
Q4: After approval and acceptance of UOB’s Letter of Offer, where do customers go for the servicing of their home loan? To SingPost or UOB?
Q5: Is UOB Express HDB Home Loan offered only for new purchases of HDB flats?
Q6: Who are eligible to apply for the UOB Express HDB Home Loan?
Q7: What are the documents required for the home loan application?

Q1: What is UOB Express HDB Home Loan all about?

A1: UOB Express HDB Home Loan is a mortgage offered by UOB to help customers finance their purchase of or refinance their existing loan for HDB properties in Singapore.

Q2: When and where is SingPost distributing this product?

A2: SingPost is offering this service from 10 March 2009 at selected branches as follows:

• Ang Mo Kio Central
• Bedok Central
• Bukit Batok Central
• Choa Chu Kang Central
• Clementi Central
• Hougang Central
• Jurong Point
• Marine Parade
• Sengkang Central
• Singapore Post Centre
• Tampines Central
• Toa Payoh Central
• Woodlands Central
• Yishun Central

Q3: How does it work?

A3: Customers can approach the SingPost Client Servicing Executive (CSE: at any of the selected SingPost Branches for information on the features of the UOB Express HDB Home Loan, including interest rates available, promotions and other value-added services which UOB may provide for the UOB Express HDB Home Loan.

The CSE will manage the submission of the loan application right up to the customer accepting UOB’s Letter of Offer. Once the application is approved, the CSE will schedule an appointment with the customer to sign the necessary loan documents.

Q4: After approval and acceptance of UOB’s Letter of Offer, where do customers go for the servicing of their home loan? To SingPost or UOB?

A4: UOB’s Letter of Offer is a contract between UOB and the customer. Thus, the customer should call UOB hotline at 1800 388 2121 if he/she has any concerns about the loan after acceptance of the Letter of Offer.

Q5: Is UOB Express HDB Home Loan offered only for new purchases of HDB flats?

A5: No, UOB Express HDB Home Loan is not limited to new purchases of HDB flats. Flat owners who wish to refinance their HDB loans from other financial institutions or HDB are also welcomed.

Q6: Who are eligible to apply for the UOB Express HDB Home Loan?

A6: Singaporeans or Permanent Residents between the ages of 21 and 70 years old are eligible to apply for the UOB Express HDB Home Loan.

Q7: What are the documents required for the home loan application?

A7: Applicants are required to bring the complete set of documents as follows:

Purchase of a New Property

• Identification Cards of all Applicant and Owners
• Income Documents:
  1. Latest Computerised Payslip
  2. 12 months CPF Contribution History
  3. 2 Years Income Tax Notice of Assessment (self-employed:
• Valuation Report
• Option to Purchase
• Latest CPF Statement of Account (if CPF usage is involved:

Refinancing of your existing Property

• Identification Cards of all Applicant and Owners
• Income Documents:
  1. Latest Computerised Payslip
  2. 12 months CPF Contribution History
  3. 2 Years Income Tax Notice of Assessment (self-employed:
• Latest outstanding Loan Account Statement of Existing Mortgage from Bank/HDB

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